FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,698 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got the wrong item. I ordered a case of Good2Grow Fruit and Veggie blend and I got Antioxidant blend. I will never order from them again”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We sincerely apologize if you received the wrong item! It looks like our team sent you an email on 10/16 asking for more information, but we did not receive a response. We stand behind our shipments and want to resolve this for you! We will be reaching out again to get this resolved as soon as possible!

Posted 7 months ago

“These tarts are very tasty but the packaging needs help. Each row had at least 1 broken tart. Then the bottom row had multiple broken ones. Just not the best bang for my buck.”

Helpful Report

Posted 7 months ago

Thank you for your feedback! We stand behind the quality of our shipments and ask that you reach out to us with any order issue, big or small, so we can take care of you. Our team reached out to you to get more information regarding this order!

Posted 6 months ago

“QUICK SERVICE . PACKAGED WELL”

Helpful Report

Posted 7 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“Our oder arrived with all the dough thawed and exploded within the box. There has been no response from Food Service Direct despite us sending photos.”

Helpful Report

Posted 7 months ago

Thank you for your feedback and we apologize for the inconvenience. Unfortuantely we have not received any correspondence from you regarding this order, however, we stand behind our shipments and want to make this right. A representative will be reaching out to you directly to resolve this issue.

Posted 7 months ago

“I always have a seamless experience with FoodService Direct - high quality products, reasonable prices, easy ordering, and quick shipping!”

Helpful Report

Posted 7 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 6 months ago

“Overpriced and very poor Customer Service took me a week of arguing just to get a refund”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We apologize for any frustration caused by the delay in transit. Although transit delays are beyond our control, our team processed a refund as soon as you reached out stating you received your order thawed. Please don’t hesitate to reach out if you have further questions.

Posted 7 months ago

“service was great, representative I spoke with was great, product was great, recieved my order in reasonable time. I will purchase here again.”

Helpful Report

Posted 7 months ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 6 months ago

“I am very please with your products”

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Posted 7 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 6 months ago

“The knorr clam base I received expires in less than 2 months. There is no way I can use that much clam base that quick!! Would have liked the expiration date to be out farther.”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We apologize for any inconvenience caused by the expiration date on your items. Our policy states that the products we deliver will have at least two weeks remaining before the best-by date. A team member will be reaching out to gather more details and see if we can work towards a resolution!

Posted 6 months ago

“I order a certain food product from Food Service Direct every three months because the quality is so high and I can save so much money buying in bulk a product I use a lot of in my home cooking. I have always been very pleased with the service I recieve from Food Service Direct.”

Helpful Report

Posted 7 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 6 months ago

“Very professional, efficient service. Detail to the delivery and quite fast.”

Helpful Report

Posted 7 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 6 months ago

“Everything I received was great. However, I ordered another product, that I needed, that never arrived. Worst part nobody told be it wasn’t available till it was too late to replace it. I had to contact you to inquire where it was.”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience! We are very sorry that the item did not arrive at our warehouse as expected. We aim to keep our customers updated via email on the status of their orders. We apologize for the inconvenience!

Posted 6 months ago

“It was here the next day and in perfect condition. Couldn't get any better. Thank you”

Helpful Report

Posted 7 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 6 months ago

“My wife loves this.”

Helpful Report

Posted 7 months ago

Thank you for the feedback! We are happy that we were able to get you the items your wife loves. We hope to see you again soon!

Posted 6 months ago

“I get the order very fast And evythink was perfect 👍”

Helpful Report

Posted 7 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 6 months ago

“I did not receive the order in time for the function. And when I did it did not come with lids like the description showed, took me 2 weeks to get that issue resolved with customer service. Then i found out they charged me twice on my credit card. Now I cannot get anyone from customer service to answer my emails to expkain the second charge. I will never order from this company again..”

Helpful Report

Posted 7 months ago

Thank you for bringing these issues to our attention. The listing error showing both cups and lids has been reported, and we've refunded you for the missing items. We apologize for the delay in responding to your email. We appreciate your feedback and are committed to improving our service!

Posted 7 months ago

“Foodservice Direct Always has what I want in stock and always ships on time.”

Helpful Report

Posted 7 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 6 months ago

“I couldn’t find what I needed from my local restaurant supply so I frantically searched online and found Food Service Direct. They had the bulk item u needed and were able to ship it to me within days of purchase. It was a seamless transaction. I wish all of my vendors were this efficient!”

Helpful Report

Posted 7 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 6 months ago

“Received my order on time. Well packaged too.”

Helpful Report

Posted 7 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“I was very pleassed with my order. Everything arrived frozen. GREAT!!”

Helpful Report

Posted 7 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

FoodServiceDirect.com is rated 4.4 based on 4,698 reviews