FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Products/Prompt Service & Delivery”

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Posted 5 years ago

“Pie shells were just whatwe were looking for.we are very pleased with the product and service.we will purchase these again.”

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Posted 5 years ago

“Lobster tails were very tasty, arrived frozen even after 6 days in transit. There was no dry ice remaining so cut it awfully close.”

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Posted 5 years ago

“This is not a pizza pocket and they are gross...🤮”

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Posted 5 years ago

“Very good service! One can was badly dented but otherwise everything was great.”

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Posted 5 years ago

“I can never find the cream of onion soup in the stores. I was so happy to find a place that would deliver a case of it! Fast shipping and quality products!”

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Posted 5 years ago

“My pecan apple cinnamon cupcakes are scrumptious and delicious. Whether I'm drinking coffee or tea, these cupcakes is one of my favorite holiday sweets. Thank you.”

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Posted 5 years ago

“Very impressed!Quick delivery in good condition”

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Posted 5 years ago

“This is the BEST CAKE I HAVE EVER EATEN!!! I love salted caramel, my husband ordered them for my Birthday!!! I will order again. Nicely packed in thick Styrofoam cooler packed in dry ice. Came completely frozen you would never know it was a frozen cake!!! Tastes like you just picked it up from a bakery!!!!”

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Posted 5 years ago

“Very fast service and easy payment options when ordering”

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Posted 5 years ago

“Great experience. Very happy with product, how it was boxed, price, and quick delivery. Will be using again. 👍👍”

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Posted 5 years ago

“Very good customer service”

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Posted 5 years ago

“I placed order and got it very quickly and in good condition. I would definately reorder again. Thank you”

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Posted 5 years ago

“Fast delivery and good product, the Eddy’s Carl smoked Turkey’s drumstick was super.”

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Posted 5 years ago

“I'm a satisfied customer and will be ordering more and more my family and friends are happy as well. Packaged really good..”

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Posted 5 years ago

“Quick and accurate response.”

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Posted 5 years ago

“Great job great job”

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Posted 5 years ago

“Would be nice to have discounts”

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Posted 5 years ago

“Delivery was good but what I ordered came in a million pieces”

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Posted 5 years ago

“I order my autistic sons food in bulk from them. quick shipping and if i have an issue it is always fixed ,great customer service”

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Posted 5 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews