FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order wrong product because of the picture you show for the product. I thought i ordered homestyle but i ordered wide tnt burgers. You should show correct picture of product. Not happy!”

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Posted 5 years ago

“Awesome service and value. Will buy from again. Thank you so much.”

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Posted 5 years ago

“everything went well”

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Posted 5 years ago

“Food Service Direct has the product I need that are no longer sold in stores. At a great price. And they occasionally provide free shipping which is great.”

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Posted 5 years ago

“My previous orders contained individual wrapped bosco sticks, the items I received are all in one package which makes them not as convenient. And individually wrapped made very easy to heat in microwave.”

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Posted 5 years ago

“Bought these for my husband. He loves them. Does them in a air fryer. Fairly pricey. Did receive fairly fast since they did warn it could take longer with covid. Ice was almost gone, but was still frozen.”

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Posted 5 years ago

“My second order from you was not satisfactory. I received 10 items, not 12. I also found item cheaper at Costco. I don’t think I will be ordering from you anymore.”

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Posted 5 years ago

“Restaurant quality products shipped directly to your front door combined with excellent customer service. The choice is easy, place an order an experience excellence.”

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Posted 5 years ago

“These cookies are the most delicious gift for Christmas and any occasion! They are the only cookies I have ever made that come out perfectly round and by far the best tasting! Five stars!!!”

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Posted 5 years ago

“Quick delivery, however, I misunderstood the quantity per box, my fault. I can buy for less than half the cost from other vendors. Price only the issue.”

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Posted 5 years ago

“Product arrived faster than expected. Packaged superbly!”

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Posted 5 years ago

“Ordering was quick and easy, packages arrived on time!”

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Posted 5 years ago

“Quick delivery. Delicious product!”

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Posted 5 years ago

“These pie crust are very delicious. I have gotten Awesome feedback from the pies that I made. I will be ordering again. The customer service is phenomenal. The shipping was quick.”

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Posted 5 years ago

“My gyro meat could have had some dry iced packed with it, but arrived fine. The products I've ordered have all been good, other than no ice in the box when I receive food products. I know they put dry ice in, in the past, but this last order I saw none. It's just a bit of added comfort when ordering refrigerated or frozen foods”

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Posted 5 years ago

“These guys have delivered a bunch of special seafood gifts for me this season! They've all arrived on time and ready to eat!”

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Posted 5 years ago

“Very quick service. Have not tried the product yet, but sure it will be fine”

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Posted 5 years ago

“I have ordered Move Over Butter several times. Order comes packaged cold and within the time specified. My only concern this time is that the expiration date on this case says January 2021. Tough to use a case in one month.”

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Posted 5 years ago

“It was super easy and allowed my family to get a family traditional meal, that my kids have literally grown up with. Thank you very much!”

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Posted 5 years ago

“I can't seem to stay away from this place. If I walk in everyone would probably say "Reece!" just like "Norm!" on Cheers. 😂”

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Posted 5 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews