FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service with super fast delivery”

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Posted 5 years ago

“ORDERED KNORRS Beef concentrate for BBQ rub,Briskets,Prime Ribs Steaks etc.Shipping was fast.Product intact used once I like it”

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Posted 5 years ago

“Love it they do a great job”

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Posted 5 years ago

“Was expecting it sooner than later From the time I ordered it till I received it”

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Posted 5 years ago

“The two saugage boxes were not sealed themselves. Separate boxes shipped together”

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Posted 5 years ago

“poor response from customer rep, took several days to get a reply, by that time my order shipped”

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Posted 5 years ago

“I have never had trouble with food service direct”

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Posted 5 years ago

“I still haven't received my order. 1/06/20. 👎😡”

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Posted 5 years ago

“Thanks Guy's your service on my order of Kelnex paper hand towels. I had a hard time finding the towels at a reasonable price and availability. Ya'll have made me one happy woman. Thanks again I'm going to be a regular customer”

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Posted 5 years ago

“They are fast getting your order placed. and if there is a problem they are very easy to work with.”

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Posted 5 years ago

“Awesome Service & Products! Ordered mini pie shells and the bottom Row was destroyed during shipped! I was issued a full refund!!”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“ordered product the week before christmas arrived 3 days before christmas in time to make chocolate pie for my husband. great job thanks”

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Posted 5 years ago

“Item was delivered quickly in the middle of Christmas holidays ... it was packaged well on dry ice to keep items frozen ... I ordered fried clams and they were delicious... I will be ordering them again ... everyone loved them 😊”

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Posted 5 years ago

“Good service, easy check out”

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Posted 5 years ago

“Product came quickly and wife likes it.”

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Posted 5 years ago

“All as promised”

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Posted 5 years ago

“Fast delivery. Thanks!”

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Posted 5 years ago

“I like the product and have reordered several times. The delivery time is acceptable right now. I’d give you more stars but The Packaging Sucks‼️ You put 2 cases in one box that is too large and fill the spaces with little bags which never hold up! So the cases bang around in a too large box, the shipping tape can’t stand the strain and has to be redone by the carrier. So the boxes aren’t easy to handle and get dropped. I’ve received cases that leak and have been dropped on the lids, crunching down the tops so they have to be pried back into shape before they can be opened.”

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Posted 5 years ago

“Great product at a fair price”

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Posted 5 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews