FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My frozen lemon ice arrived frozen. I so appreciate the service.”

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Posted 4 years ago

“Love the food can't wait for my next order”

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Posted 4 years ago

“Slow shipments”

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Posted 4 years ago

“Said I was supposed to get Saturday or Monday still haven't gotten yet 🤷‍♀️”

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Posted 4 years ago

“Just a little slow on communication other wise all was 👍 good”

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Posted 4 years ago

“Outstanding service. I plan on using your company more in the future.”

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Posted 4 years ago

“HAVEN'T RECEIVED IT”

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Posted 4 years ago

“Fast shipping , Items are fresh and shipped in ice packs or dry ice. My only complaint is when viewing the items on line all ingredients are not available to view and carb count is not listed. wish free shipping for small businesses, group homes and just large family that want to share some cases was lowered to 300.00 or 400.00 instead of 750.00. All in all i love this company. Would like to give it a five star if the carb counts and all ingredients was part of the items listing.”

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Posted 4 years ago

“Great quality product fast shipping and excellent packaging to keep the product frozen”

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Posted 4 years ago

“Very good company. Honest, customer oriented, and very easy to use. I have ordered from them several times over several years and have always been satisfied with everything I ordered. They offer items on sale too, so if you sign up for their newsletter you can get even better deals too! Packages always arrive on time or early, and in excellent condition.”

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Posted 4 years ago

“I order yellow rice in I got milk”

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Posted 4 years ago

“Some of my items was damaged, the breakfast syrup was so very, damaged had to throw out some of them. Did not return them, the box was damaged too really bad could not return”

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Posted 4 years ago

“Safe..fast..secure..convenient..all delivered to your door. Bigger quantities equals less trips to the store.”

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Posted 4 years ago

“Took WAY too long to even ship the product I ordered.”

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Posted 4 years ago

“Good selection, and solid overall experience so far.”

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Posted 4 years ago

“I like the fact that they will ship one unit of certain products free. I know it’s less expensive in bulk, but I just don’t need that much.”

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Posted 4 years ago

“Easy to order. Able to order a product not available in the grocery store. Second time ordering and so pleased that the cups come 100% frozen. Great and timely delivery and communication from Food Service Direct.”

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Posted 4 years ago

“This company was VERY GOOD!! We ordered for the first time from them and the product came exactly when it was scheduled to arrive! The product had ample time prior to the expiration of the product also.”

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Posted 4 years ago

“Great selection, prices and fast delivery.”

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Posted 4 years ago

“We love the food do you have fully cooked rib tips ?”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews