FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the constant communication about my orders--when shipped, when arriving, which carrier, when delivered. Excellent customer service!”

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Posted 4 years ago

“I just received my product and I am well pleased to say that I am a happy camper! We shall be doing business again in the near future. Thank you.”

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Posted 4 years ago

“I ordered the pre-cooked Gyro meat and it was shipped quickly, packaged well with dried ice and still frozen.”

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Posted 4 years ago

“Quick and easy service.”

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Posted 4 years ago

“Received correct product in good condition and a little early even. Product was frozen perishable and packaged/ insulated very well, still maintained a frozen state. Ordering was easy and the communication was great. Smooth transaction, will order again. Thanks!”

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Posted 4 years ago

“Terrible customer service. Trashes you a week or more to respond to any questions or problems”

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Posted 4 years ago

“Products are wonderful very delicious and exactly as described thanks”

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Posted 4 years ago

“fast service every time I order a product thank you”

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Posted 4 years ago

“I order a quantity of 2 and the email I was sent says, only 1 was shipped. After waiting 3-4 weeks, I would think I would have gotten an email stating there was not enough to ship or I could choose another product.”

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Posted 4 years ago

“Super quick shipping, but the item was delivered before it even showed shipped in my account and I can't find an invoice or a receipt anywhere.”

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Posted 4 years ago

“I must say, I am quite impressed!! I ordered gluten free pizza shells on Sunday and received them on Wednesday. My grandson will be SO happy! Whole Foods is where I used to buy them and they discontinued them, I have not found another pizza crust that this little guy likes as well as the Against the Grain crust. He is on the autism spectrum and he prefers to stick with foods that he likes and he will be a happy camper now! Thank you!”

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Posted 4 years ago

“I haven’t received my answer sheet yet. It’s about 2 weeks now.”

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Posted 4 years ago

“I HAVE YET TO RECEIVE MY ORDER. ITS BEEN MORE THAN I HAD ANTICIPATED. NEVER AGAIN.”

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Posted 4 years ago

“I love your products but this shipment the bag of rice flour had a big rip in it .”

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Posted 4 years ago

“I like shopping at the FoodServiceDirect suite because I can shop with ease.”

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Posted 4 years ago

“Great price and products. Fastest shipping”

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Posted 4 years ago

“The item I ordered quite sometime ago, has been very easy to reorder. Haven't received the order yet, so I can't comment on the next question, but am sure I will get the order in easy fashion.”

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Posted 4 years ago

“Prompt order processing and delivery. Very good packaging.”

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Posted 4 years ago

“This company is the only company i found that carried the product I wanted. They are easy to order from and sent the product out for delivery quickly. It came packaged securely. So glad I found this company.”

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Posted 4 years ago

“Ordering is easy and delivery is quick, so I never run out of Tazo Classic Chai Latte Concentrate”

Helpful Report

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews