FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received my product!! It’s been cancelled reordered and still haven’t received it so at this point your company stinks!!”

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Posted 4 years ago

“Your online site is easy to maneuver through and always receive orders quickly.”

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Posted 4 years ago

“Really was glad to get the notice of the pork brains being available again !”

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Posted 4 years ago

“Very happy with everything I have ordered”

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Posted 4 years ago

“Very nice customer service.”

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Posted 4 years ago

“All my frozen items arrived thawed”

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Posted 4 years ago

“Great price, easy ordering process and fast delivery!!”

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Posted 4 years ago

“Item was out of stock notified me when available. Filled order right away and shipped. Has not been delivered yet as it was shipped today”

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Posted 4 years ago

“So happy I could find my little Oreo 100 calorie packs- impossible to find anywhere else! Thanks so much!”

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Posted 4 years ago

“I have continuously purchased from Food Service Direct for 5 years. I purchase mainly frozen foods such as shrimp, chicken breast, pork butt, whole rabbit meat, and recently blueberry blintzes. I have also purchased latex gloves, paper towels and plastic poly bags to name a few. The prices are fantastic, shipping time is great, and the quality of all the the products I’ve purchased are of great quality. I am a deal seeker, so buying in bulk is a life long habit for me. Even if I must pay for shipping cost, it’s still a great deal. In current times with Covid-19 putting such a strain on our wallets, grocery store availability or even the option of leaving our home, the opportunity to use the services of Food Service Direct is more important than ever. Thank you Food Service Direct!”

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Posted 4 years ago

“Great company with fabulous food choices”

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Posted 4 years ago

“Very professional, immediate attention to the matter and a quick solution to the situation. I am very pleased with the high-end products they carry. Thank you, keep safe and stay well”

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Posted 4 years ago

“I love y’all because you have the chicken breast I like, however I wasn’t able to purchase until y’all sent me a coupon, so THANKS!!! Times are hard and we need all the help we can get!”

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Posted 4 years ago

“I like the product, when you get it here you get a review”

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Posted 4 years ago

“Your product is great and service is awesome!”

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Posted 4 years ago

“The product I order is my favorite vegan burger. They are individually wrapped which makes it easy to store in freezer. Your customer service representatives are the best. I will continue to order from FoodServiceDirect.”

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Posted 5 years ago

“Orders from here always comes in a timely manner and goods are never damaged.”

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Posted 5 years ago

“Our cookies are great. They came quickly and were very frozen.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Fresh, fast, (as delivery time goes these days) efficient service.”

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Posted 5 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews