FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,966 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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Posted 4 years ago

“Fast shipping. Cold packs were still frozen. Great service.”

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Posted 4 years ago

“Order came quickly, exactly as ordered.”

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Posted 4 years ago

“I called in my order to Food Service Direct and I was greeted by a real person who helped me place my order. I was given exceptional customer service by her, something of which is a rarity these days !!! My order arrived promptly and I am a very happy customer of Food Service direct. Thank you”

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Posted 4 years ago

“Prompt shipping, professional packaging and the pretzels were fantastic!”

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Posted 4 years ago

“Product was easy to order and was shipped and received on time. Thank you”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“I’m so excited for the gender reveal party to serve walking tacos with these specially sized Frito & Dorito bags that open at the top & are bigger than the typical tiny lunch size Frito bag. They packaged them super carefully so as not to be broken in transport! All around satisfied!”

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Posted 4 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 4 years ago

“I was very pleased with my order.”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“my order came perfectly in dry ice....my sister happened to be here and we could not wait....we cooked with some frozen sauce within 15 minutes...YUM”

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Posted 4 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 4 years ago

“I was very pleased with the purchased from FoodServiceDirect and pleased the order was expideted so quickly. Thanks for such excellent customer service.”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“Very fast delivery, and well packaged. The knorr products I purchased are very good quality.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“I appreciate being to order directly my Orange flavored International beverage because I am not able to find the product in any of the grocery stores in the South Bend or Mishawaka area of Indiana.”

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Posted 4 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 4 years ago

“Very happy with the customer service. My issue was handled very quickly and the product is wonderful!”

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Posted 4 years ago

Thank you for the feedback. We are glad we could assist you!

Posted 4 years ago

“Always delivered on time and exactly what I need”

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Posted 4 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 4 years ago

“Excellent product”

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Posted 4 years ago

Thanks for the great feedback!

Posted 4 years ago

“Good food good service good quality”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“my item was out of stock w/ no "due date". I selected to be notified when back in stock...never dreamed it..but Food Service Direct contacted me upon "back in stock", I ordered & received ASAP!!”

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Posted 4 years ago

Thank you for the feedback. We are glad we could assist you!

Posted 4 years ago

“I have ordered empanada discos from Food Service Direct for years now. The packages has always been great to keep them frozen and from breaking. The empanada discos locally are not fresh or the Goya quality that I like. They arrived promptly and have not had an issue with them since ordering. I will only use them for my ordering.”

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Posted 4 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 4 years ago

“Fast and efficient”

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Posted 4 years ago

“There is no room for improvement because everything was perfect. The ordering process and delivery were second to none. The quality of the ravioli was superb. I used to live in NY and would go to the Italian deli for our fresh food. Thank you for allowing me to duplicate that memory!”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,966 reviews