FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first time FSD has disappointed me. It took 3 tries to get the product I ordered in tact and undamaged. You need to seriously review your packing methods.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. We appreciate you reaching out to us so we could make it right. Please know that we report damages like this to our warehouse team, and they are constantly working to improve packing methods. We value your business and hope to provide you with a better experience in the future!

Posted 1 year ago

“The product I received was old and freezer burned. All of my previous purchases were good, but these breakfast sandwiches were not.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, and we are sorry to hear about your experience with this order. We ask that you reach out to us for any order issues so we can investigate and offer a resolution. One of our agents has reached out to you about this order, and we hope to see you again soon!

Posted 1 year ago

“Great. Wish they would do more coupons”

Helpful Report

Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service. If you haven't already, we recommend signing up for our mailing list to stay up to date on all the latest deals and promotions we send out. We look forward to serving you again soon!

Posted 1 year ago

“Always the best customer service!!!!”

Helpful Report

Posted 1 year ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 1 year ago

“I bought Thrive ice cream from Food Service Direct. The dietitian at the hospital gave it to my wife for extra protein. I buy it because she likes it and any way I can get some extra protein in her I will do. I could not find it locally so I went online and found Food Service Direct. They shipped immediately to my door and was still frozen. I am pleased with their service and will buy from them again. 😎”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your experience! We're thrilled to hear that the ice cream arrived frozen and met your expectations. We’re glad we could provide you with a product that helps support your loved ones. We look forward to serving you again in the future! 😊

Posted 1 year ago

“the veal/beef patties I bought are very good and at a very good price and shipped and packaged exceptionally well, I will buy from you again, tyvm”

Helpful Report

Posted 1 year ago

Thank you for your review and you are very welcome! We are delighted to hear you are happy with our products and service. We are happy you found us and can't wait to see you again soon!

Posted 1 year ago

“Great service, good prices, and speedy delivery. Love using food service direct!”

Helpful Report

Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“Very easy to order, time frame given for delivery was accurate. Good communication. Would not hesitate to order from Food Service DIrect again. *****”

Helpful Report

Posted 1 year ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We can't wait to see you again soon!

Posted 1 year ago

“Thank you for being responsive to orders. The orders come frozen and ready to bake or freeze. I am so happy with this company and the way in which they take care of their customers. Thank you Food Service Direct!”

Helpful Report

Posted 1 year ago

Thank you for your review and you are very welcome! We are delighted to hear you are happy with our products and service. We are happy you found us and can't wait to see you on foodservicedirect.com again soon!

Posted 1 year ago

“I love these little kegs so delicious great in the air fryer”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 year ago

“My purchase was delivered early so that was great!”

Helpful Report

Posted 1 year ago

Thank you for your review! We are thrilled to hear that your order arrived safely and early. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“Love my popcorn it’s big and taste my famous ChaChas Crunch”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you needed to make that delicious ChaCha's Crunch. We hope to see you again soon!

Posted 1 year ago

“Excellent srervice. Good price,fast shipping and great delivery.”

Helpful Report

Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“Items we buy are great. Last order, we were not notified of item not available. When ordering a replacement, the correct items did not arrive and we paid more!”

Helpful Report

Posted 1 year ago

Thank you for your review! We are sorry to hear about the inconvenience you experienced with your recent order. We ask that you reach out to us with any order issues so we can investigate and resolve them for you. We stand behind our shipments and want you to be satisfied with your purchase. We hope to see you again soon!

Posted 1 year ago

“Package here on time”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely and on time. We look forward to serving you again soon!

Posted 1 year ago

“Received the wrong product. Requested the right product to replace the wrong one. Also requested a return label so product could be sent back. That was over 3 weeks ago and still waiting. I do not recommend this company.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience. You alerted us to this issue on 11/17, which is when we began the investigation. Claims typically take 24-48 hours to process and on 11/19, we asked if you would like a replacement to be sent out. Unfortunately, there was a delay in a response from our vendor regarding the return label. We then informed you that you could either keep, donate, or discard the wrong item received. We appreciate your understanding and are committed to improving our processes!

Posted 1 year ago

“I ordered Holly’s Royal Cookies. The cookies are of excellent quality and taste delicious. Order was timely and shipped completely frozen.”

Helpful Report

Posted 1 year ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“Everyone enjoyed the ham it was very tasty”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for and that it was a hit at dinner. We hope to see you again soon!

Posted 1 year ago

“easy ordering and got on time”

Helpful Report

Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“I love the Hope's Royale cookies!! Everyone always ask sken will I be making more! They are delicious! Thank you”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews