FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered Chef Pierre pies from FoodServbice for years now. This time one pie of 6 came damaged and they immediately did a refund. Product is delicious, delivery goes fine. So glad I found this source of yummy pies!”

Helpful Report

Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our service and that we could resolve the issue. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“Quick, easy ordering.....super quick delivery and very reasonable price +”

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Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“Ordered Mccormick salt free classic blend packets as my husband can no longer eat salt. They served these when he was in the hospital. They are very tasty! So thankful you carry them!”

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Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you and your husband were looking for. We hope to see you again soon!

Posted 1 year ago

“The scones are delicious!”

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Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 year ago

“check all orders they never let you know if anything was damaged in transit”

Helpful Report

Posted 1 year ago

We sincerely apologize for any inconvenience caused. Please note that we send notifications to our customers if UPS informs us of any issues during transit. We value your feedback and will continue working to improve our communication. Thank you for bringing this to our attention!

Posted 1 year ago

“arrived on time & frozen as expected! Thanks”

Helpful Report

Posted 1 year ago

You are very welcome and thank you for your review! We are happy to hear your order arrived to you safely. Hope to see you again soon!

Posted 1 year ago

“I cannot buy the product of Maggi in the store and find it so easy to order online. I do appreciate being able to use this product as usual. love it..”

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Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 year ago

“We ordered 10 pounds of whole wheat noodles and we're very happy with the purchase, the quality, and the speed of delivery. Thanks very much!”

Helpful Report

Posted 1 year ago

Thank you for your review and you are very welcome! We are delighted to hear you are happy with our products and service. We are happy you found us and hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“I like to be able to buy an entire box of Stox caffeine shots and have them available whenever I want them at home instead of waiting on 7-11 to restock them when they run out. That being said, the order got here quickly with no issues. I will be ordering from Food Service Direct again. Now all they need to do is make Dogsters, the dog ice cream that my dog loves, available for delivery so I don't need to run all over town trying to find it”

Helpful Report

Posted 1 year ago

Thank you for your review! We are so happy we can get you the products you love and are pleased to say we have the Dogsters Cheesy Bacon Flavor Ice Cream Treats available to order on the website. You can reach our team here at 855-705-0755 if you have any questions!

Posted 1 year ago

“My order went through with no problems and was shipped and delivered as I was told it would be. The quality of my product was excellent.”

Helpful Report

Posted 1 year ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“great service and the food was perfect”

Helpful Report

Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“Best price”

Helpful Report

Posted 1 year ago

Thank you for your review! We are happy to hear you enjoy our service and our prices. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“I love the products I ordered, which were priced very reasonably. They arrived in good time, well-packaged. I’m grateful for the company’s service.”

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Posted 1 year ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 1 year ago

“Excellent products and service.”

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Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“The cookies are absolutely delicious. My whole family and friends really enjoy them. The only thing that could be different is to sell them in smaller batches so that I have room in my freezer. I would order more often.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! Unfortunately, we’re unable to break cases into smaller sizes at this time, but we’re actively exploring options to offer more individual case packs in the future. We appreciate your support and hope to serve you again soon!

Posted 1 year ago

“Arrived in timely manner and none of the tarts were broken.”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“Le service est impeccable concernant la livraison ainsi que le produit demandé et reçu”

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Posted 1 year ago

Merci pour vos aimables retours ! Nous sommes ravis d'apprendre que vous êtes satisfait(e) à la fois de la livraison et du produit. Nous avons hâte de vous servir à nouveau dans le futur!

Posted 1 year ago

“Great service! Schwartz pickles are so delicious!”

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Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 year ago

“I purchased a gallon of Bonne Chere italian dressing. Best dressing on the planet. And yes, it is the famous pizza hut salad dressing. So good. Packaged came in tact and came in quickly. Highly recommend.”

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Posted 1 year ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 1 year ago

“My order arrived in good time and was exactly what I had ordered. Thanks”

Helpful Report

Posted 1 year ago

You are very welcome and thank you for your review! We are happy to hear your order arrived to you safely. Hope to see you again soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews