FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product for a great low price fast reliable shipping”

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Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“I was very pleased how my package arrived and the cookies were a big hit for the holidays”

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Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for and that they were a hit for the holidays. We hope to see you again soon!

Posted 1 year ago

“Your Chilli starter is excellent. Have reviewed your other products and will certainly order. Great food products.”

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Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We can't wait to see you on foodservicedirect.com again soon!

Posted 1 year ago

“Your products are great, however the delivery options are terrible. My order was due yesterday and never arrived. It was thru UPS”

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Posted 1 year ago

Thank you for sharing your experience! We are very sorry to hear you did not receive your order. We use UPS as our primary carrier however we are looking into expanding our carrier options. It appears your order was delivered on 12/9. Please reach out to our team at 855-705-0755 if you did not receive your delivery.

Posted 1 year ago

“The rainbow cookies were fresh and delicious and arrived quickly”

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Posted 1 year ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“No problems and excellent service multiple x”

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Posted 1 year ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 1 year ago

“Service is great and we have loved every product that we have ordered.”

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Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“Bought legout soup base great product and best price I can find”

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Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 year ago

“Awful first experience followed by more issues. First, I placed an order for a type of yogurt that I can no longer find in my area. The way the items were packaged allowed for the yogurt to move in transit and 2 of the 6 containers spilled all over the place. Additionally, the order was received on Oct 11th and all containers had an expiration of Oct 16th, which is really not great. So I contacted them via chat and I was told I should be hearing back from them within a business day. This happened on Oct 11th, and by October 16th I had not heard back from them so then I emailed the whole chat transcript to their support group. Meanwhile, I had discovered that I had 2 charges on my account for the same amount (close to $100/charge). After much back and forth they gave me a credit for one of the charges and promised to undo the 2nd charge. But did they? No, I had to follow up again and they finally refunded the 2nd charge. On Dec 15th I decided it was time to use the store credit and be DONE with this company. So I ordered the same darn yogurt but this time around the total exceeded the store credit by less than $1 so I had to add my credit card again. I double and triple checked that the store credit will be applied and then placed the order. I immediately saw an alert from my credit card that the charge was for the full amount so I reached out to the company and asked to have to store credit applied. They responded fairly promptly that it didn't get applied when I placed the order and there is nothing they can do. I immediately asked to have the order cancelled and here we are at the end of the 2nd business day since my reply I haven't heard back. Just now I got a shipping notification. So the saga will continue... My advice, stay away from this darn company. I genuinely cannot wait to be done with them and their unscrupulous ways of doing business. Horrible horrible experience!”

Helpful Report

Posted 1 year ago

We sincerely apologize for the damage to your order and the issues you experienced. We stand behind our shipments and are committed to ensuring our customers are satisfied with their purchases. Our loss prevention specialist conducted a thorough investigation of the second charge to ensure the issue did not recur in our system. Your refund was processed as soon as possible following the completion of this review. We are very sorry for the issue with applying your store credit. Unfortuantely, credit cannot be applied after an order is placed and it was too late to cancel your order when you reached out. If you have any additional concerns, please don’t hesitate to let us know. We appreciate your patience and the opportunity to address this matter!

Posted 1 year ago

“Opened each product to find it was satisfactory as far as freshness and how it was advertised. Will order again”

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Posted 1 year ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We can't wait to see you on foodservicedirect.com again!

Posted 1 year ago

“The food we ordered was as expected and of good taste and quality. The service was excellent in recieving it in a fast and timely matter.”

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Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“I have had great customer service so far and the products are awesome”

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Posted 1 year ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 1 year ago

“The product I ordered came quickly.”

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Posted 1 year ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely and quickly. We look forward to serving you again soon!

Posted 1 year ago

“I was very impressed with the rainbow trout filets, they were apparently flash frozen so it wasn't one big frozen block of filets. They arrived quickly, well insulated, and they are delicious. I plan on ordering again soon !”

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Posted 1 year ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We can't wait to see you on foodservicedirect.com again!

Posted 1 year ago

“I love the prickly pear sauce frozen. Will definitely order again when this is gone!!!”

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Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We can't wait to see you again soon!

Posted 1 year ago

“Easy to order, arrived in reasonable time.”

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Posted 1 year ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“Thank u for ur service to provide my mini home family stores”

FoodServiceDirect.com 5 star review on 5th December 2024

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Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“Very pleased with the ease of placing the order and receiving it in a timely manner.I will order in the future.”

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Posted 1 year ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Can't wait to see you again soon!

Posted 1 year ago

“I got exactly what I ordered at the time it was promised. Customer Service on the was knowledgable about my order.”

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Posted 1 year ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 1 year ago

“Great service, but prices are rediculous.”

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Posted 1 year ago

Thank you for your feedback! We are happy you are satisfied with our service. If you have not joined our mailing list, we recommend signing up to stay up to date with all the latest promotions and deals. We look forward to serving you again!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews