Footasylum Reviews

Name: Footasylum
Address: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, Lancashire
Rating: 1.80

1.8 Rating 401 Reviews

20 %

of reviewers recommend Footasylum

1.8

Based on 401 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

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Footasylum 1 star review on 25th November 2024

Amanda Samantha Graffham

Footasylum 1 star review on 15th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid extra for next delivery but still haven’t received my order. It’s been 2 days since I made my order. Not acceptable. Very poor service.”

Helpful Report

Posted 6 years ago

“Customer service is very poor put order in for next day delivery and 3 days later haven't received it it was for 3 kids going back to school and have to miss there first day”

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Posted 6 years ago

“Poor quality t-shirt. One wash and the colours faded off. Even a fake would have been better quality. Customer services very unhelpful, would not recommend shopping at Foot Asylum. Wast of money”

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Posted 6 years ago

“Awful service. Ordered some vans and they didn’t show up for 8 days so I had to email and chase up where they were, apparently they are out of stock and they hadn’t updated their website. Yet they still took my money ! Still waiting for my refund after 2 days.”

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Posted 6 years ago

“they are obviously bad quality checkout scamadvisor and you can type in the website to see if they're trustworthy and not selling fakes YOU NEED TOO CHECK ITTTTTTTTTTT”

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Posted 6 years ago

“Great trainers, but very poor delivery service from Yodel. Will not order again while Foot Asylum continue to use Yodel as their delivery partner. Very uninterested customer dervice from both Footasylum & Yodel.”

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Posted 6 years ago

“I never face so many problem with exchange or refund faulty item. Shop don't see fault in shoes, customer service asking to send them back to warehouse and wait up to 28 days to check if I'm not laying, it is a joke. I asked for new, not faulty shoes. It is that hard to deal with customer issue?I spend £70 for shoes that I cannot wear due to pain from shoe pressure on my feet. Very poor customer service, I will never use Footasylum shop again. When I posted review they replayed that they will look into more details. But nothing changed as they don’t trust customers and policy is more important then happy customer.”

Footasylum 1 star review on 4th June 2018

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Posted 6 years ago

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Posted 6 years ago

“Never ever buying anything from there ever again, don't even think of looking at Thier customer services because that's how bad it is.”

Helpful Report

Posted 7 years ago

“Don't deliver on promises. Paid extra for next day delivery and still waiting three working days later.”

Helpful Report

Posted 7 years ago

“I placed an order online this morning for a pair of trainers and upon checking the order confirmation they are the wrong size. So i called to have this amended which you are unable to do? This is a basic task in any sort of online retail environment. So as a result, I requested that the order be cancelled as your website does not offer this facility, again basic practice for any modern retail business. AGAIN, I was told sorry we can’t do that all I can do is email the warehouse and request that the order be pulled and it'll take us 5 days to refund your money. So, my best option is to have the wrong shoes delivered and exchange them in store which if I had the time I would have just went to the store and bought them anyway. I think your operations team are needing to have a good look at how you run your order processing absolute amateurs.”

Helpful Report

Posted 7 years ago

“Awful company customer service is a joke lost my return item £119.99 down the pan the company is a joke.”

Helpful Report

Posted 7 years ago

“Paid the extra for a sunday delivery, as urgently needed these for the next day, and got delivered no problem. Opened the box and the pair of trainers was not a matching pair!!!! Obviously staff don't check the goods that they are sending out....customer service over the phone is useless also. Would rather pay the extra at a most respectful company. AVOID AT ALL COSTS!!!!!!!!”

Helpful Report

Posted 7 years ago

“Awful experience, will not order from here again! I ordered a hoodie from Footasylum for my partner's birthday present. I paid for standard delivery and was concerned when two weeks later i still had not received my item or any correspondence/update as to where my order was. I decided to email Footasylum but had no response, I messaged them on twitter, facebook, left an enquiry on the website and emailed them a further two times. Two weeks later I finally got a reply to say that my order had sold out when I purchased it. I asked why I had not been informed and said that i would like a full refund and my postage and packaging payment refunded. I received no apology and had to chase them up again as they said my payment had been returned and should be in my bank in 3 - 5 working days. 7 days have now passed and I have stil not recieved my refund or any explanation! It has been a ridicolous amount of time and they are blatantly lieing about refunding me and I have had no apology. I will not be using them again and have still not had my money back! Absolutley shocking!”

Helpful Report

Posted 7 years ago

“I ordered a pair of trainers costing €129.99 for my grandson for Christmas on 19 December and was given delivery time of 3 days. I emailed customer services when 3 days was up and no trainers arrived and was assured they would be arriving before Christmas but this didn't happen. I didn't receive trainers until 27 December and despite several emails have never received a reply. Would never order from this company again and am sorry I didn't read reviews before I placed order.”

Helpful Report

Posted 7 years ago

“Customer care rubbish. Ordered £300 pounds worh of goods to be delivered on th 22nsd December20017. What was delivered was 1 item in a tiny bag. Courier dumped it and left without signature. Ordered 2 sweatshirts, a pair of trainers and t shirt. We have tiny bag that held a t shirt. 6 emails with a promise to solve situation 2 telephone conversations with a promise of a call back from manager. All with a time limit. DO NOT USE EVER.”

Helpful Report

Posted 7 years ago

“Simple rules footasylum needs to put in place.... DON`T process payment before dispatch ! DON`T sell and take payment for items that you don`t have ! DON`T sit on peoples money stopping them from buying items that actually exist ! Answer your emails ! Employ staff to answer the phones ! Check that orders are processed ! Inform buyers that there is a problem in reasonable time... don`t just wait until they chase up the order ! Learn how to APOLOGISE for your mistakes ! This is how to run a decent company...It`s not rocket science SORRY FOOTASYLUM BUT YOU NEED TO GET YOUR ACT TOGETHER ASAP !! P.S. I would have given "0" stars if possible”

Helpful Report

Posted 7 years ago

“Just worse awful dodgy company Actually I bought two bomber jacket from foot asylum website When I received my percel I just shocked Actually on the percel they clearly mentioned two bomber jacket but when I opened it I saw only one jakeat Then straight way I called them but they didn’t receive my call even I called them about 100 time but still they ignore Then I emailed them Then they respond they will investigate I send them clear picture of percel After they investigate They send me a email They are going to send me a new order next day delivery But today nearly one month They didn’t send me My percel Even they send me dodgy email for collaction from there birmingham bullring store for percel but when I go there store They didn’t find my percel Even they said They can’t do anything about my problem Just they ignore nd said sorry for big trouble So this is a biggest dodgy company Worse customer service Worse delivery service They are just playing with innocent customers Please boycott this dodgy company Never ever buy anything from this company especially from online”

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Posted 7 years ago

“Customer service is fucking poor. Been 3 days still no fucking email of where my order is and when it’s arriving. EmAiled then twice and messaged them on social media few times, no message still. We should sue FootAsylum.”

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Posted 7 years ago

“Recived birthay gift in good time but missing a shoes lace.quick and efficency to replace but after 3 attempt they could not obtain correct laces.They offered 5.00 refund which I'm still waiting for.Will not be using this company again.”

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Posted 7 years ago

Footasylum is rated 1.8 based on 401 reviews