Footasylum Reviews

Name: Footasylum
Address: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, Lancashire
Rating: 1.78

1.8 Rating 411 Reviews

19 %

of reviewers recommend Footasylum

1.8

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

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Footasylum 1 star review on 25th November 2024

Amanda Samantha Graffham

Footasylum 1 star review on 15th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two pairs of trainers on Saturday. On Sunday I received an email stating that they had been dispatched and was on its way to the depot. By Monday there was a warning stating that it was delayed and would be sorted within the next 24hrs. 48hrs later I am still waiting... I contacted Hermes who were delivering my order and they stated that I need to wait another 48hrs for them to hear back from the depot as to why it had not been sent. I explained that this order was a gift for this weekend and that I had originally put it down to go to my work so it had to be delivered by Thursday. I asked them to re route it to my house so that I could at least get it when I am home this weekend (hopefully in time) and they informed me that they do no deliver over the weekend and could no re route it until they found it. I then contacted Footasylum today (still no response from hermes) and they also stated that I had to wait 24hrs for them to hear back from Hermes and that they could not guarantee that if they resent it that it would get to me by tomorrow. I had spent £158 and all they seemed to be doing is sending off an email and fobbing me off asking me to wait longer and longer. Putting a compliant in the system takes up to 5 days for a response/resolution. Having complained to both Hermes & Footasylum I requested a full refund and an email confirming that they are processing my refund as I want proof should anything else go wrong with my money. I would not buy from Footasylum again or any service that uses Hermes if this is the level of customer service they are providing.”

Helpful Report

Posted 7 years ago

“Placed an order on Saturday for next day delivery.Its now Wednesday and still waiting after contacting footasylum they say the issue is with the courier and they are looking into it.Fail to see why the issue needs to involve me surely all that needs to be done is to re despatch my orde.Then bill the courier for the other trainers and the inconvenience . I really don’t like giving negative feed back but feel I have been left no option”

Helpful Report

Posted 7 years ago

“First and last time shopping with FA. Got my order today, smell, dirty and obviously used trainers complete with human hair stuck on the inside! I'm so grossed out and disgusted. Contacted Customer Services who apologised but want me to go out of my way to return the item. There is no collection service, not even in a situation like this. AVOID!”

Helpful Report

Posted 7 years ago

“Compleatly shoddy service, Didn't give what was ordered on their website, then argued that I got it wrong, I offered a photo of the webpage clearly showing the advertised product, Would i use agin, Never as long as I have a Hole in my A*%e”

Helpful Report

Posted 7 years ago

“Footasylum app they make u fool.they reduced price but items not available”

Helpful Report

Posted 7 years ago

“This company is disgraceful the way it treats it's customers. My son bought a jacket that split within 2 months after being purchased with money from a deceased relative. On return to the store it was returned to be inspected and we were advised it would be 2 weeks for the outcome. After over 2 wks, numerous calls not answered to customer head office we again contacted the store and we told by the manager after 3 unreturned calls that he had no interest that my son had got the coat from a deceased relative. Desugsting treatment avoid this company as still not resolved. All he wanted was the repair/replacement due to sentimental reasons.”

Helpful Report

Posted 7 years ago

“I bought a pair of shoes which when i got them i wanted to return them because I didnt like the colour. I took them into the store ,whilst in the store the service i recieved was appauling and they then turned around and said that they couldnt exchange them because apparently they were dirty. I then had to send pictures of to the customer service team who said that there was nothing wrong with them and they couldnt understand why the store rejected them but they said that they could send a new pair out in the colour i wanted no problem. We sent of the product number and the colour of rhe shoes i wanted the size everything and when they finally arrived after all the trouble they where the exact same colour and pair that i sent back Appauling compay and dreadful service Never buy from this store”

Helpful Report

Posted 7 years ago

“Rude Rude Rude... if this is how senior management address individuals then there really is no hope for them ... Footasylum hang your head in shame .. your senior head office staff are letting you down ... there is and never will be an excuse for rudeness”

Helpful Report

Posted 7 years ago

“Ordered online for an in-store pickup having been in to the store twice to check for delivery with no sign of my order on both occasions no text or email to confirm delivery only the initial email to confirm purchase and payment. I have today called customer services and having been told that I would be contacted in 10 minutes I am still waiting for a call back an hour and a half later!!! Not happy with the service and I still have no answer to where the item is and customer services closes soon . I am losing the will to live!!!!”

Helpful Report

Posted 7 years ago

“Took money for my daughters main xmas present. Did not come, only found out this would be the case by contacting them. Tried several times before xmas to contact a just got answer phone. Refund promised in an email confirmation on 28th of Dec. Never happened! Contacted them again on 17th Jan and promised my refund within 5 working days. Total shambles. AVOID”

Helpful Report

Posted 7 years ago

“Refunded two separate items first one was 21st dec and now 9 jan and still not back in my bank - having to raise a disputed for the two refunds total of £150 ( in store transactions )”

Helpful Report

Posted 7 years ago

“Absolutely shocking Customer service. Website claims 24 hr delivery if ordered by 20th December. Paid £4.99 for this service. Ordered 2 items on 19th December, parcel didn’t come next day. Phoned and was told parcel wasn’t even with courier and no guarantees for Christmas and couldn’t guarantee that order would arrive before 25th even though website states they can . Requested to cancel order and have refund. Assured order was cancelled and refund was authorised. Next day , text from Hermes stating parcel will be delivered today . Parcel arrived and one item in it not two. Phoned customer service again to be told , well we will refund the missing item but the delivered one will have to be returned to store. By the 29th December no refund and missing item still had t arrived so called again to be told , you have to take a photo of delivery note and email us to get a refund to prove you didn’t receive item. Emailed on that day and went to store on 31 st to return received item. Now 8th January and having phoned customer service a further 3 times including today , informed that they have put it to refund dept today but can take 2-5 days. So still not concluded. Not to mention that when you phone, you’re left hanging on for ages or they even cut you off. Will never use Footasylum again. Disgusting customer service.”

Helpful Report

Posted 7 years ago

“Spent over 400 pounds at Xmas was told could return an item if didn't fit the day after boxing day. Drove 30 miles to return a pair of trainers and was told they weren't doing returns because they were busy....guess what so was I and I drove 30 miles to exchange them. Poor customer service and they lied at purchase. Will use JD sports in future”

Helpful Report

Posted 7 years ago

“Ordered down jacket from them few weeks ago. Had a text saying that my jacket has been delivered. I was at work and my girlfriend was out with our son at that time. Came back home from work and no jacket and no card has been left by yodel delivery service. I did try to get some more information from yodel but no luck as they said they don't have my signature? My signature for the parcel is with footasylum? I've spent extra £17 to try to find out where is my jacket. I had no even one email from footasylum. No help at all. Basically lost 62.99 for the jacket plus 17 for phone calls to yodel. 79.99 lost. I would not recomend them to anyone. One of the worst shop ever without customer service. STAY AWAY FROM THEM!!!!!!!”

Helpful Report

Posted 7 years ago

“I went in to do some Christmas shopping for my younger sister and was going to buy some vans. I picked up a pair that were priced at £46.99 and asked for a 7, they did have some but we’re a display pair... fair enough. Went to the till and they pulled out the wrong ones, so the lady at the till went to find the ones I actually wanted and again brought another wrong pair. Eventually got the right ones after 3 members were fumbling against each other to find them, then she said the total was £56.99 so I mentioned they were not displayed at that price. So I went to get the shoe I saw at first, it was indeed the same and another member said ‘sorry it had the wrong sticker in’ to which then the really rude ‘supervisor’ walks past and says without any eye contact whatsoever ‘they’re whatever they scan up at!’ Safe to say I went to Office and after telling them what happened I got a nicer pair of shoes with 10% off. Worse service I have ever ever received.”

Helpful Report

Posted 7 years ago

“Ordered online and paid for next day delivery this was last Wednesday, it is now Monday. I have not received the item or even had any communication to say the item has been dispatched but they were quick enough to take the money out of my bank. I will not use Footasylum again, I have a very disappointed teenager waiting for his trainers, shocking service.”

Helpful Report

Posted 7 years ago

“Ordered online, money went from my bank straight away however no confirmation email received. Checked back on website to see items still in basket. I called customer services who told me there was a problem. They could see my payment but for some reason couldn't check the items out of basket. They refunded me straight away and advised to try again. I did and guess what..... Happened again! AVOID online ordering it's not worth the stress!”

Helpful Report

Posted 7 years ago

“Unfortunately they did not made us happy at all! I ordered online a jacket for my son, I paid for delivery ,we waited a week to receive it, but not even a text or anything to let us know what happening with our order, I visited the shop personal to asked , one time, then second time I found a very nice lady who worked in the shop in that day, she checked for us, did not found any trace of our order, than called customer service, who said to her our order have been canceled, without to inform us at all! What kind of service is this? We really not deserve a little bit of respect as customers? So , a long story short, a very bad experience online! P.S. But thank you to the lady who helped us to discovered what happened with our jacket!”

Helpful Report

Posted 7 years ago

“Horrendous company They sent me the wrong shoes, I sent them back and they still have my money. 4 support tickets later and I am still being asked for the tracking number of the returned parcel. I give them it every time I contact them and it proves they got the parcel back. They se to vectrying to frustrate me until I give up. I'll only order from Nike or JD from now on. Worst company ever and I mean that in terms of attitude as well as in practice.”

Helpful Report

Posted 7 years ago

“Awful service. Staff are not nice but rude I got first to be served didn't even tell me wheres my order. The staff who served me told me I got someone serving. I still buy to them even though that staff acted like it. The next day I do exchange. The lady in the till told me next time I'll give you a time and date so they can come u don't need to come. As of my family can exchange it with my credit card. Duh! I Will never shop to this shop again.”

Helpful Report

Posted 7 years ago

Footasylum is rated 1.8 based on 411 reviews