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French Market Lanterns Reviews

4.5 Rating 339 Reviews

86 %

of reviewers recommend French Market Lanterns

Company Reviews

Product Reviews

4.5

Based on 339 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About French Market Lanterns:

A leading online seller of authentic handcrafted gas light lanterns. Gas, Electric and LED options available for Handing, Post and Wall Mount installations.

Visit Website

Phone:

866-393-3881

Email:

customerservice@frenchmarketlanterns.com

Location:

32411 Fm 2978
Magnolia
77354

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French Market Lanterns 5 star review on 26th March 2024

French Market Lanterns 5 star review on 24th March 2024

French Market Lanterns 5 star review on 6th January 2024

French Market Lanterns 5 star review on 16th July 2023

French Market Lanterns 5 star review on 9th May 2023

French Market Lanterns 5 star review on 16th March 2023

French Market Lanterns 5 star review on 9th December 2022

28

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first order came within a couple weeks. My second took six weeks. I have emailed a couple time that I am in need of 2 siding adapters for 2 of my lamps. But i have not heard from anyone.”

“The light came in sooner then expected and is very good quality. I would definitely buy from French Market Lanterns again”

“This lantern is beautiful! My husband installed it - Easy Peasy! Packing/Shipping Superb! Can't say enough!!”

French Market Lanterns 5 star review on 11th November 2021

“Shared back order date was changed at the time of expected shipment.”

“Beautiful lanterns shipped in a timely manner. Thanks so much.”

“Easy website. Arrived sooner than expected. Excellent quality.”

“The customer service was wonderful...excellent help and fast order and delivery. The lamps are of good quality and look beautiful in their location. I was disappointed that they were actually made in China, but we were satisfied, because we needed them in a short period of time.”

French Market Lanterns 5 star review on 3rd November 2021

“French Market Lantern's are so well made. Took A few weeks to receive my first order, but that's understandable due to the circumstances with the pandemic etc. The second lantern I ordered arrived with my first order which was very satisfying. I do Recommend this store.”

“Great customer service and such beautiful lanterns!!”

“Very pleased with the quality and how quickly they arrived!”

French Market Lanterns 5 star review on 16th September 2021

Thanks for the positive feedback. Love the pic!

“I have no complaints about my French Market Lantern, and can’t wait to have it installed. Our home is a certified replica of the George Wythe home in Williamsburg, so there is no lighting around the front door., which can be dicey for house guests at night. We got the black powder coated Jolie wall sconce (electric, sadly) and I know it will look amazing. There was some confusion about when our lantern would arrive. After inquiring, we received an email saying it would arrive the first or second week of October. It arrived August 31st. I chalked that up to possible employee shortages due to Covid and stimulus checks. We are nonetheless very happy with our lantern.”

“First of all I LOVE my new Lanterns for the front of our house. I ordered them in April but finally contacted them with out much luck to see when I might expect them. I finally talked to someone in August and they explained that there had been supply chain delays-a simple email to keep me up to date would have been most helpful! Again we love them but were very frustrated by the lack of communication!”

“To say my experience with this company was abysmal is being generous. My house is not done being built, I don't live there, I don't live in the state - and the house won't be ready for 5/6 weeks. I inquired about a custom order with these guys and was told that custom orders were running closer to 6 weeks. Fine - I could go ahead and order then, as the builder won't install any lights I didn't buy from them and I didn't want $1500 in lanterns sitting idle, unsecured, at an under construction house. I placed my order. The next day, I tried unsuccessfully to find a person to line up for installing them. So I tried to call FML to cancel my order (they have a policy clearly stated on their website that you could cancel within 48 hours). I say tried because I called many times, no answer or goes straight to voicemail. I emailed. No response. I left a voicemail. No response. Finally, the next day, after the 48 hrs had elapsed, I received a call back from FML. They claimed they had no record of my voicemail or my multiple calls. I was then told that I could cancel, but would likely have to pay the penalty fee as they likely would have gone to production. I said I've been trying to call since early yesterday - why would I be punished for an inability to contact you? The rep I spoke to, Mackenzie, said she would check with production and call me back. She called me back, promptly, and informed that not only had the lanterns gone to production, but that they had already shipped! I explained that this was unacceptable, she needed to divert that order - I could not take delivery because, again, I don't live there. She maintained her stance that I would have to pay the penalty for the production. Wait a second, Mackenzie - you clearly had these items in stock if they shipped so fast, nothing was produced (came to find out later that yes, they shipped so fast because they were in stock - so why would I have to pay a penalty then?). I was told they couldn't do anything to divert the shipment back to them. UPS told me to put a note on the door of the house to refuse delivery. Again - I don't live there so not sure how I would do that. Begged the builder to do it, they did. UPS delivered anyway. UPS wouldn't go back and pick up. FML basically told me to just have someone drop them at UPS then, instead of trying to get UPS to go pick them up again. Again - I don't live there. Begged an acquaintance to drive 45 miles to pick them up and drop them at UPS. Finally got my refund after they made it back to FML. Way too much work for something that I explicitly asked about the timeline of delivery on - and they showed up 6 weeks early. And terrible service to fix their own problem. Would recommend ordering only if you want a huge headache.”

“I love 💕 my gas lantern. Put it on my mailbox. Really perfect for my 1924 cottage style home in Florida. A real show stopper!”

French Market Lanterns 5 star review on 20th August 2021

“Super quick shipping and quality lanterns! Thank you!”

“Horrible company to deal with! I first was sent the wrong finish on the lantern I ordered after waiting on it for two months, which I was aware of at time of ordering. I was told to repackage the lantern ( not a easy job) and send all parts back. I had purchased a scroll top and was told to send it back which I did. When I received new correct finish on lantern -They did not return my scroll. Mailed it separately and it looked nothing like the first one they sent and had no hardware to attach it to the lantern. Received new scroll on June 1st. It is now July 19th and I still do not have anything to attach it with. I have talked to the maker and French Market Lanterns. I have even requested that they just tell me what to go buy to attach it. We are building a new home and we also have a gas stove, which means the gas people will have to come back yet again to hang this lantern. I have sent texts, called and no one ever responds. No one is ever available to take calls. The few times I have talked to someone they say they are taking care of it. I requested they overnight on June 1st. I never write reviews good or bad, but something needs to be done. I hope no one else has to go through this.”

“Delivered much faster then expected and the quality is great! Great addition to our home.”

“Wrong lanterns were sent and return process was difficult - to the extent that I would hesitate to order again.”

“Beautiful lights and great quality.”

“Very happy with the quality of my lanterns and the speed at which they were shipped. What a find!”

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French Market Lanterns is rated 4.5 based on 339 reviews