French Market Lanterns Reviews

Name: French Market Lanterns
Address: 32411-B Fm 2978, Magnolia, Texas
Rating: 4.55

4.6 Rating 386 Reviews

87 %

of reviewers recommend French Market Lanterns

4.6

Based on 386 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

About French Market Lanterns:

A leading online seller of authentic handcrafted gas light lanterns. Gas, Electric and LED options available for Handing, Post and Wall Mount installations.

Visit Website

Phone:

866-393-3881

Email:

customerservice@frenchmarketlanterns.com

Location:

32411-B Fm 2978,
Magnolia
Texas
77354

French Market Lanterns 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

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“Very happy with purchase. Great quality and style.”

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“Rather give a review after receiving the new lantern I ordered 2 weeks ago. Still waiting for the new lantern I ordered to be shipped. Still waiting on my refund for the lantern I returned via UPS two weeks ago. Please expedite this process.”

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“Beautiful copper lantern.”

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“The only improvement that I would recommend is to send out another update perhaps a week or two after the initial confirmation email. This update should just state that you’re still awaiting material from your supplier. Upon receipt you guys will begin fabrication and then prepare fir shipment. Once you prepared to ship the communication was excellent! I would’ve liked an update sooner but you answered my questions immediately via email. I love the lanterns, the ordering process was simple and your service was outstanding.”

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“Received my beautiful lighting in less than a week! They look great!”

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“These lanterns are beautifully crafted and they are sure to compliment any home. Each lantern arrived packaged very well. Customer service was very helpful in guiding us on sizing, style and very friendly.”

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“Beautiful lights. I have not yet had the opportunity to install them though”

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“My first order came within a couple weeks. My second took six weeks. I have emailed a couple time that I am in need of 2 siding adapters for 2 of my lamps. But i have not heard from anyone.”

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“The light came in sooner then expected and is very good quality. I would definitely buy from French Market Lanterns again”

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“This lantern is beautiful! My husband installed it - Easy Peasy! Packing/Shipping Superb! Can't say enough!!”

French Market Lanterns 5 star review on 11th November 2021

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“Shared back order date was changed at the time of expected shipment.”

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“Beautiful lanterns shipped in a timely manner. Thanks so much.”

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“Easy website. Arrived sooner than expected. Excellent quality.”

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“The customer service was wonderful...excellent help and fast order and delivery. The lamps are of good quality and look beautiful in their location. I was disappointed that they were actually made in China, but we were satisfied, because we needed them in a short period of time.”

French Market Lanterns 5 star review on 3rd November 2021

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“French Market Lantern's are so well made. Took A few weeks to receive my first order, but that's understandable due to the circumstances with the pandemic etc. The second lantern I ordered arrived with my first order which was very satisfying. I do Recommend this store.”

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“Great customer service and such beautiful lanterns!!”

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“Very pleased with the quality and how quickly they arrived!”

French Market Lanterns 5 star review on 16th September 2021

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Thanks for the positive feedback. Love the pic!

“I have no complaints about my French Market Lantern, and can’t wait to have it installed. Our home is a certified replica of the George Wythe home in Williamsburg, so there is no lighting around the front door., which can be dicey for house guests at night. We got the black powder coated Jolie wall sconce (electric, sadly) and I know it will look amazing. There was some confusion about when our lantern would arrive. After inquiring, we received an email saying it would arrive the first or second week of October. It arrived August 31st. I chalked that up to possible employee shortages due to Covid and stimulus checks. We are nonetheless very happy with our lantern.”

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“First of all I LOVE my new Lanterns for the front of our house. I ordered them in April but finally contacted them with out much luck to see when I might expect them. I finally talked to someone in August and they explained that there had been supply chain delays-a simple email to keep me up to date would have been most helpful! Again we love them but were very frustrated by the lack of communication!”

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“To say my experience with this company was abysmal is being generous. My house is not done being built, I don't live there, I don't live in the state - and the house won't be ready for 5/6 weeks. I inquired about a custom order with these guys and was told that custom orders were running closer to 6 weeks. Fine - I could go ahead and order then, as the builder won't install any lights I didn't buy from them and I didn't want $1500 in lanterns sitting idle, unsecured, at an under construction house. I placed my order. The next day, I tried unsuccessfully to find a person to line up for installing them. So I tried to call FML to cancel my order (they have a policy clearly stated on their website that you could cancel within 48 hours). I say tried because I called many times, no answer or goes straight to voicemail. I emailed. No response. I left a voicemail. No response. Finally, the next day, after the 48 hrs had elapsed, I received a call back from FML. They claimed they had no record of my voicemail or my multiple calls. I was then told that I could cancel, but would likely have to pay the penalty fee as they likely would have gone to production. I said I've been trying to call since early yesterday - why would I be punished for an inability to contact you? The rep I spoke to, Mackenzie, said she would check with production and call me back. She called me back, promptly, and informed that not only had the lanterns gone to production, but that they had already shipped! I explained that this was unacceptable, she needed to divert that order - I could not take delivery because, again, I don't live there. She maintained her stance that I would have to pay the penalty for the production. Wait a second, Mackenzie - you clearly had these items in stock if they shipped so fast, nothing was produced (came to find out later that yes, they shipped so fast because they were in stock - so why would I have to pay a penalty then?). I was told they couldn't do anything to divert the shipment back to them. UPS told me to put a note on the door of the house to refuse delivery. Again - I don't live there so not sure how I would do that. Begged the builder to do it, they did. UPS delivered anyway. UPS wouldn't go back and pick up. FML basically told me to just have someone drop them at UPS then, instead of trying to get UPS to go pick them up again. Again - I don't live there. Begged an acquaintance to drive 45 miles to pick them up and drop them at UPS. Finally got my refund after they made it back to FML. Way too much work for something that I explicitly asked about the timeline of delivery on - and they showed up 6 weeks early. And terrible service to fix their own problem. Would recommend ordering only if you want a huge headache.”

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French Market Lanterns is rated 4.6 based on 386 reviews