“I ordered flowers to be delivered to my boyfriend as a surprise for Valentine’s Day. They were supposed to be delivered from a local florist, but the roses were shipped in a box from UPS instead. How romantic. Flowers were ok looking (not like the picture online, but not the worst considering all the other one star reviews). Stems weren’t cut. If you are type A like me, don’t leave your flower delivery in the hands of a huge corporation that doesn’t pay attention to details. Better off calling a local florist directly, which is what I will be doing from now on.”
“Ordered the Pretty Petal Bouquet on a Friday to be delivered on Saturday. Not only did they not get delivered, no one from the company reached out to say why. Monday morning, I contact them and received an "oh sorry! we apologize that delivery didn't happen" and offered to upgrade my flowers.
The flowers that were received late afternoon on Monday should have been the premium bouquet. I would not want to see what the standard bouquet looked like. I will not be ordering through this company again. Feeling ripped off.”
“I ordered flowers for my niece's 25th birthday. I selected the "premium" bouquet since it was such a special birthday. What she received was a lot smaller than the picture of what I ordered. What she received was the size of the "regular" bouquet. I am very disappointed in what she received. She loved them and thought they were beautiful, but she didn't see what i actually ordered. I contacted the company and they refunded $15.26, that is not even the difference between the regular and the premium bouquet. I won't be ordered from here FromYouFlowers again.”
“I have ordered from this company twice. The first time was flowers for my wife which were supposed to be delivered at a specific time that I paid extra for and they were not delivered until about 4 hours after that time. This time, I ordered something to be delivered to the exact same address and they were supposed to be there on a certain day but no certain time and it is now two days later and they still aren't there.
When I go to tracking it says that they tried to deliver them on the day that it was supposed to be delivered but had the wrong street address name and now when I track it it says that they're trying to deliver it again but they have the wrong street address number. That can only be possible if somebody at the from you Flowers company messed up because they have delivered to that address before as I formerly stated. When you contact them through email or other means they say that they will have someone get back to you shortly and then no one gets back to you. Don't waste your time and the only reason I gave them two stars was because my wife said that the flowers were nice when she received them but I have yet to see if this other order is any good.”
“I order two standing sprays for my father’s funeral this week. They cost $403. The flowers were dead and one of the arrangements was up side down including the sympathy banner that read POP. I can’t find a customer service number to complain. WOULD NOT RECOMMEND CALL A LOVAL FLORIST IN TOWN”
“Although the flowers were delivered in a timely manner, the arrangement was not what I ordered. There should have been more white roses, lillies & no daisies, which it was full of.”
“First of all flowers were delivered two days late
Flowers arrived via DoorDash from Safeway
The flowers I ordered, did not resemble what was delivered, except they were both flowers. Would never recommend your company to anybody because what you pay for and select do not resemble the product that was delivered
The first photo is what I expected. The second photo was what was delivered. Colors are not even close. There was no succulent in the delivered flower what was delivered was a cheap grocery store flower arrangement versus a quality florist delivery which is what I was expecting.”
“My son and daughter-in-law sent me roses . Some were fine but the majority were dry and didn’t look good or open up! Your reply to my son was your mom is to picky!!! Shame on you for that remark !”
“I ordered flowers from their site for arrival on a special day. The flower that were delivered were not even close to what I saw on the site. I called cs and they were nice and offered me a coupon and to redeliver. They still delivered the wrong arrangement. Nothing like what was advertised on the site.
Although their customer service was on point the fact that they can't deliver what's advertised is unacceptable. They did give me a full refund so I will credit them with fixing their mistakes.
----------------------- THIER RESPONSE----------------------
I would like to apologize to you and R*** C**** for this inconvenience. Your feedback is highly appreciated and will assist us in better serving valued customers like yourself. A full refund has been applied to your account for any inconvenience caused by this. This offer will process back to your payment method in 1-3 business days. Although unforeseen issues may arise, please rest assured we will further evaluate how we can prevent this problem from occurring again in the future.
----------------------- THIER RESPONSE----------------------”
“I looked up for a local flower shop and it included from you flowers. I realized they just took the order but they looked really pretty from the pictures. The 55 dollar arrangement I realized would be the small one but after I increased the selection to large I thought the price now was closer to what others cost, around 85. Then the delivery, I paid for expedited and was never told if they were delivered. Then they “substituted” and they fell way short of the picture. Not arranged very well or near as full. I was very disappointed and asked for a 20% refund which they did. They just get your money and tell you sorry but they don’t make it much better, at least in this instance because the flowers didn’t look near as nice. Not like $100.00 arrangement that I paid for. Won’t use them again. Then they offer a 10.00 gift card. To a place I won’t use again. Disappointed in the refund.”
“Upgrades to the biggest premium arrangement. Paid over $70. They supposedly gave me 15% back but they gave me $7.70 back—how is that 15%!!! Horrible company. Don’t do it!!”
“THIS COMPANY IS TERRIBLE!!!!!! First, they make their website look like 1800Flowers so I was duped into ordering from them. Then they failed to delivery my order saying I entered the wrong address. The first time I spoke to them they updated the order and committed that the order will be delivered on 04/27/2024- 3 days delayed from initial commitment date. Then 04/27/2024 came and went, and still it was not delivered. So I called again to ask for full refund. I WILL NEVER EVER BE DUPED INTO ORDERING FROM THIS COMPANY.”
“Complete scam website. Charged me more than what was listed and didn’t deliver the flowers. Was on the phone with them for several hours to try to get a refund.”
“They were horrible. I ordered a bouquet for my girlfriend whose husband just passed away. I ordered the bouquet HOW SWEET IT IS. first of all nobody rang the doorbell they just set them there and my girlfriend is in a wheelchair so she couldn’t pick them up. Second of all the bouquet look nothing like what I ordered it was a bunch of greens with a couple flowers. The company was nice enough to send out another bouquet which she received today and she sent me a picture of it and it still looks nothing like the bouquet I ordered. Once again they did not ring the doorbell she just happen to have company leaving at the same time they brought the flowers so they brought them in for her. The whole experience was very embarrassing especially when the recipient is going through enough as it is. I would never order flowers from them again and it wouldn’t advise anybody else to as well. What is the point in having pictures of flowers to order and they look nothing like that.”
“DON'T WASTE YOUR MONEY!!! THE SERVICE AND REPRESENTATIVEs ARE THE HORRIBLE!!! I placed an order that too 5 days to deliver and today is the 5th day at 4:00pm and the recipient still hasn't received it. PLEASE USE OTHER FLORIST WHO ARE PROFESSIONALS!”
“They're trying you to spend more money by telling you the size you chose isn't available for the zip code area. They lure you back in by offering you a discount to complete your order but somehow the same order ends up being more expensive than when you started. Every time I tried to place an order the price increased! This is ridiculous!! Do not deceive people by increasing the price when checking out!!”
“Needed flowers fast, and that's what they advertise. I ordered at 10am Friday paid expedited. No flowers were delivered, it was pushed back to next day. Saturday it was pushed to Monday, Sunday got an email that the bouquet isn't available so they'll pick whatever. This is not what I paid for. So flowers will be delivered 3 days late, and I have no idea or say in what is being delivered.”
“My order (Wood grain Forever Angel) was NOT delivered on day needed for my nephew's funeral. I was NOT told order would be delivered by UPS. I was NOT informed that order was NOT delivered. I will NOT use you again. I will NOT recommend to ANYBODY. Totally unacceptable. Angel was to be used for special presentation at funeral but NO angel😭😩 I was offered refund for shipping...geez thanks. I think price for my entire order should be refunded. Never again!!!”
