“The company is a joke. I have had a very bad experience with Fruugo. I ordered something from there website in August 2020 and up to now its still not yet delivered. At one time I asked for refund but it proved to be a waste of time. trade carefully if you dealing with these guys, they have no sense of professionalism at all… if there was an option of giving less than one star, i was going to give BIG ZERO star for lacking seriousness and taking customers for granted.”
“Big problems with deliveries, the support service is execrable, they answer when they feel like it, they practically don't care if things are in order or not regarding your order.
I don't recommend this company at all,
I hope I can get my money back on my last order,
it was made on December 16 and has not arrived yet.
(maximum estimate was January 6)”
“ordered food for my doggies,,never received the item but was charged
double ! been sending Emails, got a respnse at first,
since i did not received the item ordered, been trying to follow up my order. Up to now got no message/response from them,”
“please don't use this company, they have a website called trust pilot, they remove the bad reviews.
This company takes your money and does not deliver AND doesn't respond to any emails.
I am going to consumer affairs about this company and STRONGLY recommend that you never use this company.
They are not NZ and use a .co.nz to show face.
They are liars, crooks and thrives.”
“Je n’ai jamais reçu ma commande, mais pourtant c’est marqué comme livré sur mon compte. J’ai beau les contacter mais je ne reçois aucune aide de leur part. Je déconseille vraiment ce site.”
“Item I received, FINALLY, was junk. Looks like it was used and repackaged in plastic bags. No instructions, took forever to get, too! Good luck contacting them, only by email and all they really do is have a reply email that said they received my request and would get back to me. Never, ever will order from them again, buyer beware!”
“The product I received is garbage! They have offered to send me a better version yet claim "there is nothing wrong with their products" They can not even prove that the kitchen gadget i purchased is safe to put food in, dishwasher safe or microwave safe for my family! Their service has emailed me over 30 times and they still will not refund me for an inferior product!”
“I ordered something on November 20 2021, received email to say being despatched from Sweden on December 2 and should arrive by December 15, as of January 9 nothing, sent email to them December 20, they advised as I didn't choose express post it could take a while and that was it.
Don't ever buy from a company based in Sweden to go to NZ, there is no phone numbers just emails, meaning if they don't reply you can't do much
Terrible company and people. Glad it was only $40”
“Ordered a glass display dome for an Antique doll at beginning of December from what I thought was a NZ company and thinking the measurements were in centimetres but when it arrived it was very small. It had been in inches on the website. Tried to return but the address given in China was 66!! letters long and NZ post would not accept it. After emailing they said not to return and that a refund had been paid to my account. Nothing as yet. I wish I had read these reviews before ordering from them. How can they get away with this all over the world by the look of the reviews.”
“The order we placed long before Christmas arrived in time but the clock we ordered doesn’t work and it shows that it’s been too long now to return it. That’s a week after Christmas. Our family just opened it and it doesn’t work and now we have a gift that’s going in the trash. Horrible experience and I will never order from this company again. I will tell all my family and friends about this experience. It’s not about the money, we’ll eat that, it’s the service or lack of and no one to take ownership and stand behind a product but SO quick to take your money. I should have just stuck with Amazon!”
“Do not touch with a barge pole. Ordered two kaleidoscope for my grandchildren in November. One arrived in December and it's rubbish. Trying to get a refund is like pulling teeth. Minus score if I could. Awful!”
“Ordered a soft toy for my daughters Christmas present at the end of November, it’s now January and there has been no delivery, no communication, NOTHING!!! I’m absolutely appalled with this service, and do not trust this company nor do I recommend using them!!! never order from these guys, they don’t even deserve the lowest score of 1!!! Worst experience ever!!!!”
“WORST EXPERIENCE EVER:
1. Noticed after purchasing; all from cheap China factories, just false advertise Australia.
2. Gave a tracking number that was coming up “unknown or incorrect” for 2 weeks asked them for the correct one and they just resent the exact same one….
3. Delivery was guaranteed by the 23rd 2 weeks ago and still not here & they have the nerve to offer a 20% refund!!!
Have learnt to READ REVIEWS BEFORE BUYING NOW not just when I’m already shat on to leave the review!”
“Absolute joke of a company who have no customer service attributes. They state something has been sent and then state “order cancelled due to address too remote”.
When you challenge this you’re called rude. Get over yourselves. Would I recommend this company, NEVER!!!!!!!”
“I bought a personal tape recorder and when it arrived I was a fake, just a plastic immigration of a recorder.I return it and I haven't heard anything since.i bought it I think 04 2021.I would never buy anything from this company again and I've told all my friends.This is unbelievable dishonest to trick customers like that.😫😭👹”
