“I ordered a soft toy for my Granddaughters Christmas present , It took quite a long time to come and I couldn't get much sense out of the company as to where it was . Eventually I received a parcel , I imagine it was from Fruugo , There was no receipt or paperwork whatsoever with it , They sent me a Fortnight rucksack by mistake. Obviously my Granddaughter will be very disappointed this Christmas.”
“This company is a sham.
Advertised goods they do not have.
Took my credit details
No contact after one week still no goods.
And emailed saying they will credit back,I was happy to wait but they don’t have the stock online and never will!!
Now being Christmas still waiting for funds refund
What a ridiculous outcome for a company business
Not happy”
“I have ordered 2 tys for my grandchildren from this company 8 weeks ago and still did not received anything, will not order from them again, please be carefull”
“This Fruugo company does not deserve 1 star as far as I’m concerned. I had to rate a star to write a review. I recently ordered a water bottle(cost me $55.00 CA) a couple of months ago and to this day still has not received my package. I have consulted Fruggo so many times on this matter and all they do is pass the message(s) on to the retailer to deal with. What a nightmare! The retailer keeps replying stating, check your tracking number. I keep replying to the retailer stating that the tracking number says ‘delivered’ but still have not received my package. I asked for a refund many times and all I get is the run around. Fruugo doesn’t seem to have a phone number for customer services so I cannot even talk to a representative there! I absolutely will NOT order from this site again. Customer service is deplorable. One frustrated customer!!!!”
“Ordered a toy for Christmas 6 weeks ago. Did not receive a tracking number so kept sending emails asking for one.
They were never able to give me one,. Today a week before Xmas they let me know they have refunded me, and that the parcel is lost. All this and I still have no tracking order. To me no tracking order indicates parcel was never posted. How sad”
“Horrendously awful delivery service with delayed delivery times, don't seem able to find clearly stated addresses, and instead pretend that no one was home for delivery.
I don't know why the Refunds Process is rated Very Easy, they seem to be extremely stingy, and refuse refunds blaming the customer rather than themselves.”
“I ordered a women's t-shirt. I received a men's. I was told that I would pay the return shipping fee, which, from Canada to the UK would be about the same cost as the t-shirt. The quality and the fit was terrible, as well. What a huge waste of money.”
“Warning !
Do not buy from this site !
For days I’m trying to reach out to the customer service. No response!!
I only know I was charged and that’s it!”
“I ordered a shirt there that cost 18$ with a 7.99 shipping
After you start to fill everything you can't see a summary of the order, so they just decided to charge me 107$ for shipping which I saw only after paying
I immediately sent them an email telling them to cancel the order because I'm not going to pay 6 times more for shipping than the product itself to which they answered that they cannot because it was already sent, which is a lie because there's no way they sent it 1 minute after me paying
Don't buy from them it's just a scam website like wish, maybe worse”
“Poor quality whiskey glasses one of which arrived broken due to substandard packaging. Website said handmade but you can see the seam where glass was machine made! Would not recommend or use company again. Poor response time regarding damage to item. No acknowledgement received as yet or replacement offered/refund . Unable to speak to anyone as due to COVID everyone is working from home yes that old chestnut . Avoid at all costs.”
“Guys i heartly recommend you stay away from these conmen and never order anything from there sight..theres a very good chance you simply dont recieve it and there's nobody to talk to”
“It was the worst online purchase experience that I have ever never had.
I usually place my orders to Amazon.ae/ Amazon.com. that is where I have a chance to talk to somebody and follow up on my orders when things go wrong.
After I placed my order on the 13th of November, I realized there is no estimation on delivery and I got to wait for them to respond back.
After 6 days of placing an order, I just received an email about the estimated delivery time as the end of November which is never happened.
I tried to approach them with no result, there is no contact detail, I just receive auto replis with some topical responses
I will never go with them again.”
“Ordered a knife set in a stand which arrived after a month, no knives in the box! Have raised 2 queries neither of which have been responded to so basically I’ve paid over £70 for a plastic stand. Disgraceful. Avoid at all costs!”
“I would give them a negative number if allowed! Do NOT do business with this company! First of all the order came three weeks late and they asked me to be patient after I requested a refund. The package finally came in the shape of a ball and it's supposed to be a chair for toddlers. Hoping that it would get it's form after being opened didn't happen. I contact the Fruugo showing the picture I ordered from and a picture of what I received and twice they have told me they don't see anything wrong with my $45.00 purchase, they can't see what I am talking about. Following is what they said:
Hello,
I'm sorry to hear that you do not like the item received. But From the picture I do not quite understand the point you want to tell, it is the exact same thing and we sold this very units for over thousands all over the world.
If you would love to return the item, please kindly use the return form. Thank You.
Second response:
Hello.
We confirm this is exactly we are selling and the same item.
If you do not like that.
The return address is:
Nünningstr.1
Essen
45141
Germany.
The order was shipped from China but to discourage returning it I was only given a Germany address and they know very well that shipping it back to Germany would cost more than the stinking purchase itself.
I wish I had read the reviews first! Doubt I will get a refund too.”
