“After 2 months of waiting for a product I had ordered I contacted the service team at 'Fruugo'. It appears it got lost in transit. I did receive my money back quite swiftly however. This being the first time I have attempted to purchase abroad does not prompt me to do so again.”
“I have received an item within two days after cancellation. I tried to return this item to retailer, but it was returned back, because of unresolved address. The payment was refunded and item left to me. I am very happy to have it...”
“Unfortunately I cannot complete my review because I STILL haven’t received my order. I’m happy that you’ve kept in contact with me, but I am getting fed up waiting for my order.”
“I was looking for confirmation email to ensure the delivery of what I had ordered cause I place the order and never got confirmation email whether it was coming or not and Rhon got back to me straight away and reassured me that my order was on its way. Thanks to wonderful rhon I have peace of mind now”
“Unfortunately I didn't receive my order. It was lost somewhere. But I am thankful for support by Rhon. My case was checked fast and in a few days I received money back.
So 3 starts for service, but as I don't have what I ordered, only 3”
“Výrobek je překrásný.
Přišel o dost později než bylo napsáno že měl přijít.
Moc mi pomohl Rhon se kterým jsem komunikoval přes e-mail.
Úžasná komunikace, ochota a spolupráce.”
“Rhon at Fruugo was so helpful at helping me track down where my order was during the awful Coronavirus period. Products are fantastic too. Thank you!”
“No need to use this company, try other companies with better service, you cannot cancel orders immediately even tho they aren’t dispatched immediately.”
“Don’t bother dealing with this company, there is no way to cancel your order, even if you cancel immediately. You have to wait until it comes to your house and then send it all the way back and then wait 5-10 businesses days. There are better companies to order from!”
