“I bought a costume for my daughter; the price was good - shipping price a little high but all in all a good and fair price. They kept the delivery agreement and we got the costume (also good quality) – until now very good experience. BUT then I got a letter from the tax authorities and had to pay for tax +administration.
I after that had a dialog with Fruugo regarding the tax, and very surprising the payed the tax +administration – with in my eyes say a lot about Fruugo, customer satisfaction comes first.”
“Easy process. Excellent customer service. I thought my package hadn’t arrived ( it was sitting at post office) It was followed up quickly.
Great shopping experience”
“Georgia managed to finally get me a refund after 2 months of fighting and still no delivery.
Agents have decent service but the companies involved will not be on my shopping list again”
“I spoke with Grace in Customer Services after I realised I had made an error in ordering and her advice and assistance resolved the matter very quickly and to my entire satisfaction.”
“My goods did unfortunately never arrive,but that was due to my countries postal service...
I received tremendously great customer service from Georgia”
“Thank you very much fruugo
You guys are great I'm responding your customers asap .. thanks for cancellations and refunds ... You guys rock the best place to purchase”
“Tack för all hjälp jag fick från er
Snabba svar och vänliga mejl. Jag är inte så data kunnig så det var till stor hjälp att ni kollade leveransdatumet
Och varan har kommit också
Vänliga hälsningar från mej Jörgen Larsson”
“I was well pleased with Fruugo. It was my first order with them and I was a bit nervous about the transaction, mostly because I thought the price was too good to be true. There was a delay in my delivery and when I contacted customer service, Kate responded to my inquiry within a matter of hours. It was through no fault of Fruugo or the vendor that my package was delayed. I will only say the delivery service began with the letter H. I would not hesitate to recommend Fruugo to friends and family. Once again,a big thank you to Kate and Grace.”
“Do not hesitate to contact fruugo customer service by email. You will get an answer soon. I was lucky to be replied by Edit, very professional and helpful. Thank you !”
“Hi! I asked a question about the status of my order, on facebook chat. I received the answer from Rhon, fairly quickly and correctly. I'm fully satisfied with the process and the information. Thank you so much!”
