“After messaging Frugo about my missing order Rhon contacted me from customer care and was readily available to deal with my case enabling me to get a full refund.
Many thanks”
“I received my order of Imak gloves which I'm very pleased with. But, when ordering I didn't see any information regarding tax to pay on this item from the USA. Having notified Fruugo they have been very apologetic, and expedient, in sorting this matter for me.
I would highly recommend this company.”
“My order got lost in the mail, but Rhon handled this irate customer with great aplomb and skill. She arranged for a refund and turned a rather negative experience into a positive one. Thanks Rhon.”
“Hello,
I've emailed Fruugo and communicated with Rhon. She has been of great help to me and very swiftly arranged the change of the delivery address for my order. So thankful to her and all Fruugo team for all their efforts and consideration.
Stay safe everyone.
Kind regards,
Mozhdeh.”
“I was extremely impressed by the customer service I received from Grace at Fruugo following my request to cancel an order. Grace was extremely courteous and helpful and kept me well informed during the process. I would be very happy to deal with Fruugo again in the future given my experience.”
“When I had a query, I had a very prompt response from Georgia from Fruugo. All correspondence was answered personally by Georgia and I was kept informed throughout. I have a qualification in Customer Service Excellence and cannot fault the service given by Georgia and Fruugo. Prompt, professional and thorough. Very happy with the result. Thank you”
“Goods received promptly and when returned it was a slightly confused process but one that Grace and Alex sorted exceptionally well, emailing informative replies in good time.
thanks - refund received now :)”
“These people are capitalizing on a global crisis! 1 week a go they were selling 20 ltrs of Antibacterial hand sanitizer for £279.00, 4 days later it increased to £339.00 and in 24hrs it increased to £369.00.
These people have no morals whatsoever. hopefully people are not desperate enough to buy from them.
You should be ashamed of yourselves.”
“Had a great experience with dealing with customer service, especially Georgia,who was very helpful,took the matter seriously, and chased it up for me until a satisfactory solution to the issue.”
“I never order online normally because I don't trust.. When I noticed I still haven't received my parcel when the delivery date was exceeded, I contacted the fruugo customer service and Georgia gave me an answer immediately! What a customer service, thanks a lot Georgia! I finally got my parcel! Happy! :)”
