“Really impressed with Kate from Customer Services. I'd been chasing a refund with a company from whom I'd purchased some trainers via Fruugo and had not had a response for a number of weeks. Following an email to the Fruugo Customer Services Team, Kate responded to my message quickly and within 36hrs, I have my refund. Can't fault it! Thank you Kate”
“From my first contact with Emma, I was confident my request was being dealt with and in good hands. Promptly after my call Emma was finished I received an e-mail from Emma explaining again her next course of actions. Within 48 from the top of my head I received another e-mail with tracking info. Today the package was here. All dealt with within 4 days from first contact with Emma, bearing in mind this was an international order! Well done Emma!”
“I queried a charge of VAT on a product that was imported. I expected Frugo to refer me to some smallprint that proved I was wrong. Instead they were wonderfully helpful and refunded my VAT charge.
Thank you”
“I have to say that Ms Georgia Was very helpful and professional... That was a pleasure to talk with her I recommend this lovely lady for all enquiries”
“Georgia handled my inquiry promptly and professionally. She was on top of everything and made sure my delivery had arrived and I was happy! Thanks again!!”
“Ma commande n'était pas arrivée dans les délais annoncés mais j'ai contacté le service client qui a tout fait pour que je la reçoive.
Je suis très satisfaite!”
“Rhon put my mind at ease with my concerns on the company I was dealing with and also confirmed the transit of goods. He has been great. I have received my parcel but unfortunately the sizing guide was not accurate on Outdoor Look website and my 2 pairs of shorts are too big so I now need to return them which is a shame and annoying as now I need to research how I do this from NZ to UK.”
“I want to thank Emma for very professional and fast customer care service . Iam really suprised with her understanding of my situation , one of the best services ive ever had in online shopping web page. Emma was very helpful, kind and fast- really amazing. Thank you!!!”
