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Fruugo.com Reviews

2.3 Rating 1,162 Reviews
32 %
of reviewers recommend Fruugo.com
Fruugo.com 1 star review on 17th February 2022
Nelson Canet
Fruugo.com 1 star review on 17th February 2022
Nelson Canet
Fruugo.com 1 star review on 17th February 2022
Nelson Canet
Fruugo.com 1 star review on 11th February 2022
Mr Slocombe
Fruugo.com 5 star review on 2nd February 2022
Aksana McDonald
Fruugo.com 1 star review on 25th January 2022
Benjamin
Fruugo.com 1 star review on 15th January 2022
Joseph Chiwara
52
Anonymous
Anonymous  // 01/01/2019
I really appreciate Emma from Customer Care. She has been always kind and she supported me quickly. Thanks Emma!
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Posted 5 years ago
Really impressed with Kate from Customer Services. I'd been chasing a refund with a company from whom I'd purchased some trainers via Fruugo and had not had a response for a number of weeks. Following an email to the Fruugo Customer Services Team, Kate responded to my message quickly and within 36hrs, I have my refund. Can't fault it! Thank you Kate
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Posted 5 years ago
I had an item that didn't turn up which I understand does happen now and then.Jessica was great she sorted it out for me.
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Posted 5 years ago
From my first contact with Emma, I was confident my request was being dealt with and in good hands. Promptly after my call Emma was finished I received an e-mail from Emma explaining again her next course of actions. Within 48 from the top of my head I received another e-mail with tracking info. Today the package was here. All dealt with within 4 days from first contact with Emma, bearing in mind this was an international order! Well done Emma!
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Posted 5 years ago
Rhon From the customer service helped me in the issue....he made it much easier Thanks Rhon..
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Posted 5 years ago
I queried a charge of VAT on a product that was imported. I expected Frugo to refer me to some smallprint that proved I was wrong. Instead they were wonderfully helpful and refunded my VAT charge. Thank you
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Posted 5 years ago
Product availability, rapid delivery, excellent cutsomer service
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Posted 5 years ago
I have to say that Ms Georgia Was very helpful and professional... That was a pleasure to talk with her I recommend this lovely lady for all enquiries
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Posted 5 years ago
Mon problème de livraison a été réglé par Jessica, merci beaucoup!
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Posted 5 years ago
Georgia handled my inquiry promptly and professionally. She was on top of everything and made sure my delivery had arrived and I was happy! Thanks again!!
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Posted 5 years ago
Ma commande n'était pas arrivée dans les délais annoncés mais j'ai contacté le service client qui a tout fait pour que je la reçoive. Je suis très satisfaite!
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Posted 5 years ago
Georgia Was fantastic helping me
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Posted 5 years ago
Rhon put my mind at ease with my concerns on the company I was dealing with and also confirmed the transit of goods. He has been great. I have received my parcel but unfortunately the sizing guide was not accurate on Outdoor Look website and my 2 pairs of shorts are too big so I now need to return them which is a shame and annoying as now I need to research how I do this from NZ to UK.
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Posted 5 years ago
Georgia is very Helpful and kind.
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Posted 5 years ago
Hannah staff is very helpful, I appreciate her work, she replied me in a short time.
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Posted 5 years ago
Customer service (by Hannah) was quick and very helpful. Thanks!
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Posted 5 years ago
I want to thank Emma for very professional and fast customer care service . Iam really suprised with her understanding of my situation , one of the best services ive ever had in online shopping web page. Emma was very helpful, kind and fast- really amazing. Thank you!!!
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Posted 5 years ago
Very happy with the support and kindness!
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Posted 5 years ago
What a great company this is, price wise the best! Emma in customer service, so helpful and reassuring makes all the difference.
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Posted 5 years ago
Unless my parcel was lost in transit Rhon did update me very well. I appreciate his help and efforts.
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Posted 5 years ago
Fruugo.com is rated 2.3 based on 1,162 reviews