“I had a problem with a customs charge that was applied to my delivery but was contacted by Georgia who swiftly looked into the problem and resolved it to my satisfaction which was very impressive. Very happy with Georgia and the Fruugo customer service.”
“I found the website awful to navigate after having an issue with an order. Decided to contact customer service directly and spoke with Georgia who was excellent. She was straight on to my issue and secured me a refund inside two days.”
“I had an issue with my order, I contacted with customer service and they replayed asap. It made me feel more confident with the issue. 4 stars because they can do better of course .”
“I would like to thank the fruugo technical support service. In response to emmu, I answered all the questions quickly and contacted the seller, 1 package was lost and a new product was sent to me as soon as possible. Thank you very much for your attention and friendliness.”
“There was an error made in my recent order. I rang the Company and I spoke to Georgia Fruugo. She was very helpful and dealt with my query very efficiently. I was then contacted by Jason who resolved my issue. Many thanks.”
“Super impressed by the efficient service and response from Rhon.
Highly responsive and makes follow up. Asks an important questions in ensuring query is addressed
Rating her 10/10”
“Paid for my order and never received it a month after! No response from supplier. No refund, so I've escalated the matter to paypal. At the very list, this company must get debarred from doing business though them!”
“My order should have been delivered 11th of February. After trying to get in contact through email with no success I have commented on their fb where I got a response. Few days went by and I received a notification that my order has been refunded.”
“Same as everyone else. Ordered, got order confirmation, moneys taken and NO ORDER! no way to talk to anyone. Can a customer service advisor contact me please? Thanks - Severine Thirion”
