“I ordered from Fruugo for the first time in December. My arrival date was given between the 18th and 31st of December 2019. Although it did not arrive until January 6th my order came. You do have to give it some time to get to you because your order is going through customs.”
“I ordered 2 radiator valves 3 weeks ago > the Fruugo email said the order was confirmed AND on its way > I never received the order > I sent an order status request, and all I got back was a refund with no apology or explanation of what happened to my “shipped order”. This stupid company caused construction delays and wasted time!!! Don’t use them.”
“I ordered a sweater for my son about 2 weeks before Christmas . And after I ordered it I read all the comments about how no one received their packages and how awful the customer service was . So I started freaking out when I received my confirmation and it had no tracking number associated with it. So all I could do was hope for the best because the package was supposed to ship from the UK. Thank god ! It came in the time frame they told me it would come !!! I was so happy and the sweater was perfect ! Only complaint I can make was the fact that there was no tracking number that was really discouraging . But I would order again!”
“Completely agree with zero star rating.
Ordered and paid for a Leather bag in November - no confirmation email and have never heard from the company. Finally received a reply from Fruggo who said there had been a supply problem but it would be shipped the next day.
Still no bag and have had no further replies from Fruggo apart from generic response to my emails.
And absolutely no correspondence with the supposed company who has taken my money.
Stay away.”
“So disappointed I ordered a pair of trainers for my daughter for Christmas on the 1/12/12 the delivery was supposed to be between the 9th and 20th and I have heard nothing I would definitely not use this company again as they don’t have the courtesy to explain what’s going on, and I now have a very upset daughter as this was going to be her best present !!”
“one star is one too many! Placed an order beginning of December. On 23/12/19 received a tax notice as the product made in France has been sent from the USA!! At no point was I informed that the product would come from the States. Attempted to contact the company for assistance and guess what no one is available to talk with until 2/1/20. Not happy at all as this was a gift for my son. Please do not use this company.....wish I had read the reviews on google as a testament that I am not the only one with this issue.
I am not prepared to pay the tax charge and will be looking for a full refund from the company”
“one star is one too many! Placed an order beginning of December. On 23/12/19 received a tax notice as the product made in France has been sent from the USA!! At no point was I informed that the product would come from the States. Attempted to contact the company for assistance and guess what no one is available to talk with until 2/1/20. Not happy at all as this was a gift for my son. Please do not use this company.....wish I had read the reviews on google as a testament that I am not the only one with this issue.
I am not prepared to pay the tax charge and will be looking for a full refund from the company”
“Quite possibly the worst customer service i have ever dome across. On the site it specifies 2 weeks expected delivery. When the item I had ordered had not shown up I contacted the site and found out that the item had not even been shipped. No explanation was given for the delay.
DO NOT use this site unless you want to wait a very long time for your items”
“I haven’t received my order from the 11th November, it is now the 19th December. Obviously by your reviews either did anyone else. This will be in the hands of Consumer Affairs. DO NOT ever buy anything from FRUUGO. You will not receive your items, honestly.”
“Scam website! False advertising. Ordered a bottle of body oil five months ago which never arrived. Customer service is horrendous and dodgy. Never buy from this scam online retailer!”
“So glad I came here first. It looks like they're OK if you live in the USA but a scam in the rest of the world, and that's who they target with their false flag domain names. Was about to order from them but staying clear now.”
“Ordered some football boots, on the order screen it had american/uk sizing so followed the UK sizing for what I wanted. Arrived and turns out their sizing is wrong. They have refused a refund even tho they made the mistake!!! I could understand if they only offered American sizes on ordering but they had UK sizing on the order screen. I ordered my size uk but it wasn't right!!!! It was out by a whole shoe size!! Don't offer UK sizing if you can't convert it right!!! Useless!! And an email saying no refund or exchange!!! Beware!!!!”
“OMG I can’t believe I didn’t look here BEFORE I ordered, no parcel no customer service reply! No refund... how can this company still be on the web! I can only repeat the reviews below. DO NOT LOOSE YOUR HARD EARNED CASH!”
“Would all those people who have been scammed by this rogue company like to club together to serve a winding up order to shut them down? Surely there's some legal remedy available to stop them taking more people's hard earned money and not delivering the goods or responding to our complaints? I dont suppose for a minute that this complaint will be posted but at least I have vented my anger! One very unhappy ripped off bunny
😤”
“I have finally given up hope. I ordered a camp bed R500 in June this year. No refund no delivery. I have phoned the head office 3 times. ( An international call). You might get service if you are in UK or USA but please if you are in Africa or Australia don't waste your money. I really get sad when I hear of people getting done out of their hard-earned cash by this lot who trade from a respectable address in the UK. Buyer Beware. Although I have given up hope of getting my money back I will continue to warn consumers in South Africa.”
“Scammers!! I ordered a FILA TEKKIE from FRUUGO and waited still no delivery... All they keep doing is purchasing money from my account... No refund no e - mailing. DO NOT ORDER ANYTHING FROM FRUUGO!! Call center is useless.”
