“One of the ordered articles has not arrived - after profound issue analysis of the customer service, money has been returned. Georgia from customer service did an excellent job, getting back in touch regularly until the issue was identified and resolved. Thank you Georgia!”
“I recently ordered two T-shirts. Both shirts arrived with a word mispelled in the the logo. I asked that Fruugo send me the correct merchandise.
Fruugo responded that they will not send replacements, and that the mispelled word was :
"unofficial fan art inspired by, but not endorsed by, the original - created by pop culture obsessed artists for fans alike!"
Their logo is also substantially similar to the logo used by a competitor. Also, they didn't state this alleged artistic interpretation in the ad. I felt deceived.
They offered a refund if I pay for the shipping back to the UK. Since these were sent as gifts, that offer is impractical. I also believe their mistake, or questionable marketing practice, should be covered by them.
I have re-iterated my request for a refund.
Beware.”
“Underbar service!! Jag har själv haft mest kontakt med Nicole. Jag fick inte mitt paket levererat och trots att det inte är fruugos fel sĂĄ bad dom om ursäkt och tog pĂĄ sig arbetet. Jag behövde inte betala.
Tack för en otroligt bra service!! Rekommenderas starkt.”
“Främst Nicole som jag har haft hjälp av, men vilken service!! Jag fick aldrig mitt paket, trots att dom skickat och även om det inte var deras fel sĂĄ stog dom stadigt bredvid och hjälpte till. Fick pengarna tillbaka! Inga problem med nĂĄgot alls i övrigt.
Rekommenderar starkt!!”
“Whilst I have not yet received my product and I am disappointed that it is taking a long time to come from Germany, I found Grace from customer services gave me excellent and timely feedback.”
