“Fruugo are a bunch of thieves
I bought a pair of sneakers from their website about 6 months ago
I have never received the sneakers nor have I received a refund after I wrote to them advising that I had not received them”
“1 star: Bad
15 May 2020
Be very careful ordering from these people
Placed an order for a battery strimmer ,
order number 14374466, described as including battery and charger etc.
Product came without battery or charger , raised an inquiry and no response.
terrible experience”
“$57.00 to deliver a single 36 inch shower curtain is ludicrous.
You advertise being Canadian but UPS/Purolator/Canada Post would not cost anywhere near that.
You lost the sale due to shipping cost.”
“Don’t order from them. 6 weeks later I have not received my item from California. No one will tell me how to rectify this problem. And Fruugo basically says you need to contact seller. How? You email the seller through the Fruugo sight and when you get no response then what?
Do not waste your time. To much room for error and risk.”
“You charged my account on May 1. There is no way of getting in touch with you and I have not received my order. A recording answers the phone number but no one is ever available. Do not do business with this company.”
“Really bad experience, do not purchase anything from these. Having been waiting for my order, no reply to emails, undelivered response from email quoted. Will never use these again. DO NOT PURCHASE ANYTHING with these.”
“The items they sent broke on first usage. Absolute rubbish.
Refund offered by then but I must bear the cost of tracking postage!!!
Cost more than the utterly useless items !”
“very unprofessional.i keep getting an excuse that fruugo has to contact the supplier to find out what happened to my order.more than a week for a reply from customer service.i ordered from fruugo not an outside vendor fruugo should refund my money i ordered on their website. very unprofessional they will not take responsibility.and could not get a response from their supplier and just leaves me hanging out to dry hopping I forget about it. warning don't be another sucker order from a reputable company so you don't have to go through all the excuse that I have gotten I can't track my own order although I have a text that it was shipped about one and one half months ago.”
“3 month delivery is what went wrong! Only after starting PayPal cancellation was item shipped. They make it look like a local purchase but it’s drop shipping!!”
“I have ordered a cream and they have not confirmed transaction even after more then two weeks. I have not received a single E-mail confirmation. This was my first and last order.”
“Do not order from this company . You might not get your product and they will not help you .I ordered 2 different types of elastic ,one came in a couple weeks which was fine ,weeks later the other one has not come, yet it shipped out weeks ago ! They will not help me so I am just out the money apparently ! Like a previous review says ,ORDER at your own RISK!! If I could give a minus rating I would !! I wish I had read reviews before I ordered ,I usually do but needed the elastic for Covid 19 masks so I took a chance , big mistake !!!”
“I ordered a bike off fruugo and it has not shown up after a month. I then had to create an account. After doing so I emailed customer service and they have not been able to tell me anything yet after 3 days of waiting.”
“Stay away. Scammers. Can't login to u order. Web Page designed to ignore your requests .Didn’t receive an item. Fruugo.com advertised they dispatch item in 24 h. That's why I bought it from them and pay extra. Keep away.
So now they preventing they are super busy .”
“f I could give no stars I would. Terrible customer service, in fact no customer service, you cannot and will not be able to contact anyone. Do not reply to messages on any social media platform. Take payment and do not dispatch goods. Do not send emails confirming dispatch. AVOID THIS COMPANY, DO NOT PURCHASE ANYTHING FROM THEM. Please read visitor posts on Facebook”
