“I received the product quickly, however the box was not fully closed, upon inspection, the product was 1) missing parts and 2) broken. This was unacceptable in that it was for a baby and obviously I can't let baby anywhere near broken wood! I have been in contact with Fruugo several times now, albeit, it appears they only have one person dealing with issues in Ireland. I was advised that they had contacted the courier and distributor on the 8 June. I chased several times and kept getting brushed off or asked the same questions repeatedly. Today, after advising Fruugo that the treatment was unacceptable, I received an email advising that I had to send item back, and pay for this, they would then reimburse me. I have no return information on the box and therefore can't send back. Furthermore, I am loath to pay anymore money as i suspect i won't receive any monies from them. I have never had such a bad experience from any online providers. I would not recommend using Fruugo”
“I never Received my Order and there is no customer service to reach out.
This company is scam.
Really disappointed.
They just gonna take your money , Don't Order or use this company”
“Stay away. Terrible, I am weeks later STILL waiting on my 10% discount. If they don't have what you ordered they will send you something completely different just to keep your money. I ordered a plain blk pair of leggings, below pic is what I recieved, then they tried to tell me that in fact yes I did order the botanic leggings!! I ordered on the strength of the plain blk leggings shown in picture, I was asked to select a size never a col. Dreadful customer service,”
“Do not use this company!!! Wish app delivers faster!!! Been a month since we ordered from them. Talked them twice through email to try and find my package since they gave me a bogus tracking number. Both times they said it just arrived in the country and is waiting clearance. It's amazing how two weeks in a row it just arrived. Refused to refund my money till package finally arrives and then I spend the money to ship it back and once they receive it then I can get my money back. Mind you I have ordered several packages from other places and have received them early. I'd you do shop with this company good luck!!!!”
“Have been waiting for almost a month for my order. Customer service do not answer emails. No one answers calls. Would never order from this company again.”
“My order never came! I tried contacting their customer service department, but there is no way of doing so! This website feels like a shell and I am worried that I got scammed. PLEASE DO NOT USE THIS COMPANY! STAY AWAY FROM FRUUGO! If I could rate them a ZERO I would!”
“Their website and application is totally disappointed. You can't even login and track your packaging! We won't even know whether our packaging has been shipped or not. Or where it is right now. This site does not deserve any stars at all”
“This site is not real I have been trying to contact and get my money back regarding my non delivery with no success. Do Not order from them!!!!!!!!!!
If there is a way to give 0 stars I would.”
“Useless item never arrived I have tried numerous times to query where my order is but have never received a response don’t trust this company it’s a scam”
“Disappointing service
Goods not as described
Disinterested customer service
Returned at my expense
Claimed through PayPal took 80 days
Reluctant to admit fault.
Vague responses
Avoid this company”
“I wouldn't recommend this company at all they pass you onto another company when I went to email both companies i heard nothing back from either. Dont go near them.”
“This was my first nd last time ordering from fruugo. After waiting for a couple of weeks for my kids duvet covers, I got an email saying I was going to be refunded. I never cancelled it. I tried to contact the seller various times and got no reply. Then contacted fruugo customer Care, which was no help either, they just apologised. It’s a ridiculous company to order from and I’d stay well clear. I don’t think they even have most of the stock that they advertise, it will just waste a couple of weeks of your time, nd won’t arrive on the end.”
“I bought some thin optics off you. I have tried to email you and it returns. I am very happy with them. The only thing is my case has no metal pin in one hinge. It means the case does not open or close easily and will put strain on the other hinge. Are you able to send me a hinge please or another case. I can not contact you any other way.”
“This company appears to be nothing short of a fraud. My order was never received even though all correspondence appeared to be positive. I would not recommend this company & my only advice would be DO NOT USE THIS COMPANY!!!
I wish there was an option for a zero star rating!!! Extremely disappointing!!!”
“I never got my order! They sent me an email that confirmed my order status & that I would receive it from Australia by June 1st. I'm still waiting. I've emailed them but no reply at all! Their customer service is non-existent. They are thieves & scam people. Shame on them!! I can't believe I trusted them!! DO NOT PURCHASE FROM THEM!!”
“I would give zero stars if I could.
AVOID AVOID AVOID this company. They are thieves. It has been 2 months since I ordered hand sanitizer that was in stock. The tracking number they provided is fake. Number not found anywhere. REPEATED e-mails for help go unanswered and no phone number to call for help.
This company is the worst. I have no idea how they even have a 3 star review.
If you order from them - good luck. They'll take your money and give you nothing for it. CROOKS!!!!
My story is real and I have the e-mail documentation to back it up. Joe and Georgia placated me with "be patient due to COVID-19" e-mails, then ceased ALL communication when the time to dispute charges had passed.
You've been warned.”
