“The company is scam, almost impossible to find customer service contact. I ordered an item that never arrived and as it looks like they do not intend to return the money.”
“Deceptive and fraudulent business practices. Took my money, charged and additional unauthorized surcharge, and now 30 days later haven't sent my products. Customer service is a loop of nonsense and there is no product tracking, simply double talk BS from criminals. BEWARE!”
“Fruugo claimed to have a roof rack for my Mazda. Everyone else was sold out. They verified the order and took my money 17 days ago. I got a notice .the product was coming from Micksgarage. I knew I was in trouble because Micksgarage website said they were sold out. No problem no product refund my money. Except they don't, endless excuses, no results.”
“I ordered an item with express delivery.
I recieved the tracking number but royal mail hadn't even received the item.
I contacted the company and the seller twice.
I had no response.
I left a review on trustpiolt which clearly caught their attention.
I was met with a response of delivery times,which I was fully aware of..so this proved unhelpful.
By this point the item was meant to of been delivered but royal mail still had the same message on screen.
I finally receive a message from the seller saying the item wasnt in stock,they would re-stock the following day and I'll receive it 2 days after that.
The problem is I keep telling them to refund me because the item was never shipped in the first place and as a customer who read their terms and conditions should be refunded.
So that was a further 3 messages ago..and still nothing!
Trading standards is the next step..
I am currently in the process of contacting them,maybe the only way to get my refund.
The lack of customer service is disgraceful.
Please avoid this company at all costs!!”
“I ordered an item with express delivery.
I recieved the tracking number but royal mail hadn't even received the item.
I contacted the company and the seller twice.
I had no response.
I left a review on trustpiolt which clearly caught their attention.
I was met with a response of their delivery times,which I was fully aware of..so this proved unhelpful.
By this point the item was meant to of been delivered but royal mail still had the same message on screen.
I finally receive a message from the seller saying the item wasnt in stock,they would re stock the following day and I'll receive it 2 days after that.
The problem is I keep telling them to refund me because the item was never shipped in the first place and as a customer who read their terms and conditions should be refunded.
So that was a further 3 messages ago..and still nothing!
Trading standards is the next step. The lack of customer service is disgraceful.
Please avoid this company at all costs!!”
“Horrible company, do not buy from them. Ordered over 1 month ago still no sign of the goods I paid for. DO NOT USE THEM. Amazon should take them off their site!!!!”
“Placed an order for sunglasses, only £16 but they never arrived. If there taking money and no goods arrive., they are raking it in.SCAM DON'T PART WITH YOUR MONEY”
“This company is a complrte scam operation. They take your money, you don't receive a thing. They seem to be getting away with it...for now. I'm doing my thing with the credit card/bank fraud dept.”
“Scam site. They don't sell anything by themselves, but they trick you making you appear that they sell it themselves on first sight. They buy a Fruugo.domain for every site, so you think you are buying locally, but actually they are intermediaries that take their commission, and then do nothing else.”
“Avoid avoid avoid.... Fruugo is a total scam! I ordered some kids toys online with them since they stated on their site 7 days dispatch. What they actually mean, and you find this out afterwards is your order is confirmed and dispatched to a retailer within 7 days, after that it can be whatever time frame the retailer decides on. In my case I’ve been waiting 5 weeks and nothing, I’ve contacted Fruugo, they just say to contact the retailer, contact the retailer they say the order was placed with Fruugo not them, take up the issue there instead..... ITS A SCAM FOLKS! Buy anywhere else if you can! I’ve written off the $150 I spent with them, assumed I’ll never receive my order since you can’t get an answer out of anyone. Fruugo wash their hands of your order and obligation the second they pass it to a retailer. An absolute joke.”
“Still waiting on my delivery no contact no tracking but the money was taken from my account I will be making people on social media Never use this site its a scam”
“Don't buy from this company unless you like paying for items that you never receive. And if you contact the company expect a form letter that says to send an email request and expect to never hear where the item is. Can't track it. Can't find it. Never got it. Oh yeah, but they charged me the day after I ordered it. Snakes.”
“Scam.... i live in Dubai, ordered a pair of Diesel jeans.... i’ve received nothing from them.
Evil Spirits.... not Humans.... They will burn in Hell for taking money from innocent hard working people”
“I ordered a product April 28th and it is now June 16th and have nothing. I contacted them and they just asked me to contact the seller which I did who sent me a bogus tracking number. So I am out the money and have no product so very unhappy. Save yourself the aggravation and shop elsewhere.”
“I purchased a camping fan from Outwell through Fruugo and it dies not work. I submitted a message to Outwell and they instructed me to contact Fruugo. I contacted Fruugo and they advised I should contact Outwell. What a scam. I would advise anyone who is thinking of buying anything from either company to not do it. Their customer service Sucks.”
