“I’ve bought a present for my wife’s birthday (10 days before the bday date paying for an express delivery).
It was supposed to arrive on the 22nd of july .. now it’s 3 august and I never received anything. The tracking number doesn’t even exist. They don’t answer to my mails and I’ve lost time and money. They nothing but CHEATERS! Never buy from this site”
“Received a Grey Hoodie, not Denim Color as ordered..They told me to return it at my cost..I wouldn't deal with them Again and warn everyone possible not to
use them..”
“Placed an order, their website said try again for payment, both payments processed. Contacted immediately, it is 6 weeks later and they are refusing to refund. Scammy. Also wasnt informed that shipment was from USA and paid an additional duty charge.”
“I made a purchase at Fruugo Portugal and received an email saying that my order has been shipped and will arrive from the USA and will arrive in 15+ days.
The website never mentioned that it came from the USA or the delivery time. Only mentioned available in stock.
This means that I will have to wait 2 months for the goods processing at the customs and then I will have to pay VAT plus duties plus services and the product will be triple the price.
TERRIBLE EXPERIENCE. I NEVER FELT SO CHEATED !!!
CHINESE SITES GIVE BETTER INFORMATION THAN THIS SCAM SITE.
DO NOT BUY IN FRUUGO. ALL POSITIVE REVIEWS CAN ONLY BE FAKE !!!!”
“I made a purchase at Fruugo Portugal and received an email saying that my order has been shipped and will arrive from the USA and will arrive in 15+ days.
The website never mentioned that it came from the USA or the delivery time. Only mentioned available in stock.
This means that I will have to wait 2 months for the goods processing at the customs and then I will have to pay VAT plus duties plus services and the product will be triple the price.
TERRIBLE EXPERIENCE. I NEVER FELT SO CHEATED !!!
CHINESE SITES GIVE BETTER INFORMATION THAN THIS SCAM SITE.
DO NOT BUY IN FRUUGO. ALL POSITIVE REVIEWS CAN ONLY BE FAKE !!!!”
“Terrible. Order item on June 13 for delivery by June 22 to July 3. I was send a tracking number for DHL. The number did not really track the package. DHL original tracking said it was at DHL site on June 16 and shipped to destination country on June 28 and was received at destination country on Jul 7. which is the last tracking on package. After waiting for 10 days past delivery date (which is what it said to do) I start injuries on July 13 to "Cookie Jar " the retailer and had no response. on July 17 i was able to reach out to Fruugo. Finally on July 18, they said my package was undeliverable and DHL website had a completely different tracking dates and information. and now said package was undeliverable and had different dates and the destination country was Germany not USA. I checked shipping address and the address they showed in the receipt email is correct. Fruugo the closed my inquire and said i will receive a refund once the shipper get the item back. How can i trust any information from DHL or Fruugo.”
“I ordered shoes 5/21/20 and they took the money from my credit card immediately and as today 7/21/20 never received my shoes cannot get a hold of customer service .
I will never buy from them again”
“-5* response is vague and no information is given. They ripped me off for $366.00 and said my payment was never received due to “discrepancies “ but my bank said they took the money immediately!!! Straight crooks!!! I have since had my bank launch an investigation, contacted local authorities, contacted better business bureau of Canada and I will slam this company daily to ensure other ppl don’t get ripped off.. I have emails and the last one said that they won’t be respond to emails moving forward lol but they’re ok with stealing $366.00 direct from my bank! I will not stop until I get my money back”
“Fruugo is one big joke. Sent me product which was too small.Sent back to retailer recorded delivery.Fruugo saying not had back but they got it a week ago.Never order anything from these cheaters.”
“Dont order anything from this company, ordered something never got it. Seller and company does not respond. Lost money and wont give you a refund untrustworthy site”
“Terrible customer service, good selection of records, however the terrible customer service has been really poor - my emails are not relevantly replied and conveniently most of the times ignored. Worst customer service so far.”
“I ordered something for my mother and because it said Fruugo Australia "get your order next day" i ordered then got an email that it was being shipped from UK. It has been SEVEN weeks and she still havent recieved it and i have had NO UPDATE from them. I feel cheated in every way as i easily could've ordered the same thing at Target or KMart. Im disgusted because money is very tight tgese days and i trusted this company. NEVER EVER USE THIS COMPANY”
“Placed order for shapewear and money was taken instantly and after 2 weeks when no response came I had to Contact the customer service that sorry Your choice of colour is not available and if you wish to cancel we will refund your money.
Why can’t they call if they do not have stock. Why charge customer if stock not available.”
