“NEVER EVER buy anything from this outfit.
I ordered a pair of shoes. A delivery time of a few days was stated when I ordered.
When I received the acknowledgement of purchase I was shocked to see that the "dispatch" date would be more than 2 weeks hence.
This is dishonest and sharp practice.
They notified dispatch on the day after the promised dispatch date with the further bombshell that delivery would be take a further 10 days.
The help-line and tracking-facility of fruugo.ie have been impossible to access.
These people are dishonest. I am now going to ask my credit card company to refund my money.”
“They take a age to deliver your parcels... i received one of my pparcel damaged and wrong too!! They wanted refund to me 4£🤔🤔 still waiting for my other wall paper sticker order on the same days of my first... i will never buy something from them!”
“If there was a minus rating that is what I would give. These people shipped an order 2 days after I cancelled it, which was 37 min after I ordered. The seller told me they are closed on Sundays but I guess they can still take your money on Sundays! It shipped to Canada from the UK so now to send it back it will be almost what the order is worth...do not order from this company!”
“Have waited almost 3 months for order. Have tried without success to obtain info or a refund. Customer service is the worst I have ever encountered in years of online purchasing. I understand things can get lost or mistakes happen but most companies reply to any concerns. NOT FRUUGO. I would advise not to deal with them unless you want to lose your money.”
“One star because I got the order fast.
But They charged me extra money and they don't answer on my emails to solve the problem.
I'm not trusting the company again.”
“Still waiting for my shoes after six weeks. Fruugo customer service is slow and unhelpful. First I was told the items were stuck with Royal Mail, then held up in UK customs, then lost in transit, then "arrived in destination country". Only problem is the tracking link shows that country to be Brazil. I am in Australia! I have requested a refund multiple times but they just ignore the question and keep telling me the shoes will arrive one day. I do not believe them. This is the worst online shopping customer service I have ever experienced. Do not buy from Fruugo.”
“Its 10 days since the generous two week delivery window closed and the product has not arrived. They gave me a link to a website in Chinese that obviously did not work and also makes no sense a the product was coming from The US. Then they gave me a number for the local postal service which does not exist in their system.
Customer service is almost non-existent with no phone option.
Absolute disgrace -- DO NOT BUY ANYTHING FROM HERE”
“Absolute waste of time and energy. The .co.za implies it is a south African purchase, no mention that it is imported until the order is placed. You still need to ad `VAT and Customs duty and related fees. Don't place an order with Fruugo.”
“They are a nightmare to deal with! BEWARE, DO NOT ORDER FROM THESE SCAMMERS!!
I ordered sneakers from this site. I have tried to return them, and each email has been ignored or replied back with a phony auto message. You can't get them by phone, only email which they purposely ignore you unless you send 5 a day.
This company should be shut down, they love to steal your money.
Cheaters go to Hell, and you best believe these fools will be right there.”
“terrible service! i ordered a vichy shampoo , the product arrived very late and WITHOUT ANY VICHY PROPERLY PACKAGE, including the security and safety one.
the company said thats its "normal"”
“Still did not get the products I ordered. They have no customers service just automatic mail, so as I was reading the reviews I guess I wont see my products never. DO NOT ORDER FROM THERE.”
“looks like a scamming site .Had ordered a pair of bose ear pads.
Never received them but a mail saying that they have the postal proof of shipping which ,apparently,they cannot share.
No real customer support but stupid questions, something like: did you check with the other persons from your household?
My advice is DO NOT BUY FROM THEM”
“You misadvertised a product and have repeatedly refused to cancel the order despite my repeated instruction to do so. Days on youre still fighting me. Shocking customer service.”
“Absolutely disgusting customer service, Fruugo.com are quick and delighted to take funds but fail in honouring a purchase agreement paid in full and in advance.
Three emails sent no reply, no customer service, no individual to take you’re phone calls.
Absolutely disgraceful service.
Only recommendation for Fruugo is to Trading Standards and Companies House for immediate cease of trading.”
