“We have ordered a parcel 3 months ago. What is really annoying is that I purchased this item from Fruugo South Africa, under the impression that the goods are from South Africa for delivery in South Africa. Then I realised it came from the UK. we have no means of contacting them, because they work remotely. We have no way of finding out where the item is and how long it will still take. I wonder of this company pays TAX in South Africa, if they use a South African website and account?”
“A pad to go with the chair I bought wasn’t delivered. I contacted them several times, sent numerous pictures and absolutely no response. Completely unable to contact them . This was utterly despicable!”
“I have waited for my order for more than 2 months now and nothing. No information about my order and no answer when you ask their "customer support".
Stay away from this company. They take your money and you get nothing. They will be reported.”
“I ordered an item and was charged over 300$ for it, a day later i was informed that the item was out of stock and i will be getting a refund within the next 14 days. It has been a month and still i have got no item and no refund. The company does not even have customer service phone number or any kind of customer support. It is a fraudulent company as it turns out.”
“I tried last year to order some perfume which I found out that this cannot be sent from the UK to New Zealand - eventually I got a refund. Saw my perfume advertised on Cosmeticsmegastore which stated shipped to New Zealand. I immediately paid for 2 bottles - then when confirming email came thru and it said Fruugo and that it was coming from 123 Hair and Beauty - alarm bells rang out loudly. Now I have contacted the retailer by email who said that the order was refunded the same day - it has not been - and I am now trying to chase it up. Fruugo no help at all as you simply cant get hold of them - and 123 Hair and Beauty state that I have to go thru Fruugo”
“I asked for an aftershave which they have to send me from the US.
I did not realize at the time (nor did they notify me) of the restrictions that the US government has on international air shipments of products containing alcohol. And therefore it is almost 100% certain that I will never receive it.
I requested the cancellation of the order and refund of its amount. They tell me they can't do it because the order has already been shipped.
They give me a tracking number that does not exist.
I ask for the correct number and they don't even answer me. I contact them through PayPal and they don't answer me.
Today they finally answered me but they still do not give me the correct tracking number. I have asked them who is the carrier that is going to bring me the order to get in touch with them. I am waiting for an answer.
CONCLUSION: I will not buy anything in this store again because I feel scammed and I advise you not to do it either to avoid disappointment according to my experience.”
“I have placed an order that didnt arrived for 3 month, costumers service is the worst! I had to chase them to get a refund, few month later the package has arrived so I told them to charge me again, they ignored my request and at the same time threatened me with the legal department and Harassing me with unpleasant emails.. it was the worst online experience I have ever had!”
“Scandalous Company.
Reported to Trading Standards and Companies House.
Items purchased from the UK via USA using a Swedish courier company to deliver here in the UK.
Barcode postcard received, which indicates item delivered, Post-Office has no recorded weight against the item, and no customer import declaration against it which is mandatory against items exceeding £15.00 in value, item was £32.00
No customer support whatsoever, an absolute disgrace of a company with fraudulent intentions and doesn’t act with good honest intentions.
Do not under any circumstances use this company, shop elsewhere.
No recourse with PayPal as the item indicates delivery through the barcode postcard.”
“When your goods do not arrive they ask you to take it up with their suppliers in some other country. They do not take responsibility for anything and are difficult to contact. A truly shady enterprise. I will never ever use again.”
“I had very bad experience with Fruugo.
My order supposed to be delivered until 20th of August.
Nothing delivered to me by 4th of September.
Moreover, I can't complain to Fruugo.
Customer service is not available.”
“I ordered a SC7 cable on 10 August 2020 & their automated service was impressive as it said expected delivery date would be in between 17-28 August 2020.. Do you believe I have not received my order yet... :( .. Tired of sending too many emails...”
“Took money out of my account but Item never arrived, no communication to tell me it would be late, or ever arrive, even after reporting the problem. Website stated I would get a response in 48 hours, of which it has been well over.”
“Worst customer service experience. Missing items from my order and so far all I've received to my requests for either a refund or where my items are at are emails stating they are looking into the situation. BS. Do bother doing business with this company, they are not who they make themselves out to be.”
“Ne commandez pas de ce site web. Cette compagnie est une joke. Je n'ai jamais recu mon colis. Il m'ont envoé un numero BIDDON de suivi et C,est tout. Tenez vous loin.”
