“Its been a month, they have not replied, not given a refund and not responded to any of my emails...……..this is a fraud website and they have stolen my money!”
“I have been dealing with this company since June. My story is typical of those you will see in the pages of Hello Peter. Order paid for, not delivered, refund promised never given. I have referred to a leading consumer journalist and there is nothing she can do. The company is not in RSA. and so we are not able to apply our laws as they are foreign, based in Wales.I would love to visit them at Fountain Street House, Fountain Street, Ulverton, Cumbria. Tel outside UK 44 161 938 0150. Please let your friends know about this company.”
“I wish I had read these reviews first. My order has never arrived and it is impossible to contact the company so I have paid for an order and never received the goods. It feels like a scam. In future I will only order through bigger suppliers that really exist.”
“They are scammers. Do not deliver goods and do not refund.
Impossible to contact this company. There are no any contacts in the website.
Avoid this website !!!”
“Absolutely ridiculous, no one responds back to my query about my shipping of products I purchased and if you try to contact the help center they tell you to contact the supplier who essentially has no details or links provided to contact them and reverts you back to fruugo help desk who STILL does not respond to your delivery status.
Essentially paid alot of money for no product, complete and utter rip off.”
“This company was used to defraud my bank card. No idea who they are but they don’t reply to emails or check anything on the card . Never used them in my life and hadn’t even heard of them till money disappeared from my bank”
“My order was lost I got an email to say a replacement would be sent, when that didn't arrive I complained again, they told me to contact the retailer directly. No response from them. Go on the link for the transaction and the page never loads. This is a crowd of scum, that steals peoples money and get away with it 🤮”
“I bought a CD player for my granddaughter in June. It arrived on time but the volume button was default. After my third email they eventually responded back. They referred me to the middleman who referred me to the retailer who referred me to whoever knows. They required for the CD player to be returned to them. Fair enough, but when I went to the postshop, I was advided that the postage would be $60 - almost the same price as the CD player. I emailed FRUUGO and they sent me UK postal vouchers. As we are in Australia the Postshop didn't accept the vouchers. I emailed FRUUGO once again and they just said to send the CD player back at my own cost as they function from the UK and cannot refund me or send me the correct vouchers to return the CD player. A long story short: I am in possesion of a faulty CD player and that's it! So if you ever consider buying anything from FRUUGO, think twice. It's not worth the risk.”
“Be very careful if you ever decide to use Fruugo. I never will. Although the retailer, Forza Sports, did deliver my order but it was never delivered to my address directly. I had to complain that my order never arrived after their stated 2 weeks deadline only to be told to go and and pick it up from a very far post office. This cost me so much inconvenience and money and time. Other than having to drive there, pay for parking, I then had to pay the post office about one third of the cost of my order for processing fees! The scam here is they tell you your order will be delivered to your address by DHL, but then they cut their costs by delivering to a post office!!!! They didn't even bother to provide my phone number to DHL or the post office so I never even received a call to collect it. This was such a hassle, I will never use Fruugo or buy from Forza Sports ever again. Be aware!!!!”
“I will always trace reviews before ordering online in future. This appalling company is based in Wales I think. I ordered a camp bed 2 months ago and suddenly saw that I was slapped with a shipping charge which doubled the overall cost. I put through an international call to the customer care in Cumbria and got told that my order was with South African customs. that was 3 weeks ago. But still no delivery.I agree with the other reviewers if you are reading this then please do not even consider doing business with this company.”
“Scammer! The product I ordered last month never arrived. I sent them a query weeks ago and they never replied. They just leave you out in the cold once they received your money. I regretted not reading reviews on this online retailer before making a purchase. Australia ought to block this scam-retailer's website from this country.”
“Odered one item and they never delivered my product and took my money and after many complaints they never reimbursed me. AVOID THIS SITE AT ALL COSTS!!!”
“i ordered in may 2019 and my item was suppose to arrive on june 5th, however it is yet to be received.
their contact centre number is not rechable, they do not reply to emails and facebook messenger, i feel they stole my money and hence i do not recommend anyone to buy from Fruugo.
my order ID is: 10867516”
