“one star is one too many! Placed an order beginning of December. On 23/12/19 received a tax notice as the product made in France has been sent from the USA!! At no point was I informed that the product would come from the States. Attempted to contact the company for assistance and guess what no one is available to talk with until 2/1/20. Not happy at all as this was a gift for my son. Please do not use this company.....wish I had read the reviews on google as a testament that I am not the only one with this issue.
I am not prepared to pay the tax charge and will be looking for a full refund from the company”
“one star is one too many! Placed an order beginning of December. On 23/12/19 received a tax notice as the product made in France has been sent from the USA!! At no point was I informed that the product would come from the States. Attempted to contact the company for assistance and guess what no one is available to talk with until 2/1/20. Not happy at all as this was a gift for my son. Please do not use this company.....wish I had read the reviews on google as a testament that I am not the only one with this issue.
I am not prepared to pay the tax charge and will be looking for a full refund from the company”
“Quite possibly the worst customer service i have ever dome across. On the site it specifies 2 weeks expected delivery. When the item I had ordered had not shown up I contacted the site and found out that the item had not even been shipped. No explanation was given for the delay.
DO NOT use this site unless you want to wait a very long time for your items”
“I haven’t received my order from the 11th November, it is now the 19th December. Obviously by your reviews either did anyone else. This will be in the hands of Consumer Affairs. DO NOT ever buy anything from FRUUGO. You will not receive your items, honestly.”
“Scam website! False advertising. Ordered a bottle of body oil five months ago which never arrived. Customer service is horrendous and dodgy. Never buy from this scam online retailer!”
“Ordered some football boots, on the order screen it had american/uk sizing so followed the UK sizing for what I wanted. Arrived and turns out their sizing is wrong. They have refused a refund even tho they made the mistake!!! I could understand if they only offered American sizes on ordering but they had UK sizing on the order screen. I ordered my size uk but it wasn't right!!!! It was out by a whole shoe size!! Don't offer UK sizing if you can't convert it right!!! Useless!! And an email saying no refund or exchange!!! Beware!!!!”
“OMG I can’t believe I didn’t look here BEFORE I ordered, no parcel no customer service reply! No refund... how can this company still be on the web! I can only repeat the reviews below. DO NOT LOOSE YOUR HARD EARNED CASH!”
“Would all those people who have been scammed by this rogue company like to club together to serve a winding up order to shut them down? Surely there's some legal remedy available to stop them taking more people's hard earned money and not delivering the goods or responding to our complaints? I dont suppose for a minute that this complaint will be posted but at least I have vented my anger! One very unhappy ripped off bunny
😤”
“I have finally given up hope. I ordered a camp bed R500 in June this year. No refund no delivery. I have phoned the head office 3 times. ( An international call). You might get service if you are in UK or USA but please if you are in Africa or Australia don't waste your money. I really get sad when I hear of people getting done out of their hard-earned cash by this lot who trade from a respectable address in the UK. Buyer Beware. Although I have given up hope of getting my money back I will continue to warn consumers in South Africa.”
“Scammers!! I ordered a FILA TEKKIE from FRUUGO and waited still no delivery... All they keep doing is purchasing money from my account... No refund no e - mailing. DO NOT ORDER ANYTHING FROM FRUUGO!! Call center is useless.”
“Scammers scammers scammers.
My order didnt arrivé, they let you talk to 60 different costumer services employees so you have to explain everything over and over again and then they dont answer with a solution. They said i have my money back in 5 working days, didnt hapend ofcource. Then again they said they sended the money manually and i had to wait 5 days again. Of course didnt get anything!”
“Para la fecha no he recibido mi pedido, te indican contactarte con el vendedor y no aparece en su página quien es el responsable, te dan caminos que no llevan a nada.”
“Do not trust in this online shop, they charge you very easy and fast, but if you experience any problem, they really do not care. My order never arrived, and to ask for a refund is a nightmare.. it seems that they think is nice to give you one contact person, the next day an other one; email addresses that are incorrect etc etc. They will pretend that you become an expert in their internal procedures. instead of giving you a quick and clear answer. By the way, I am still waiting for the refund, they cannot answer me when it is going to be done, even when they replied that the item I ordered was lost by mail. And not to mention that to contact Fruggo by phone is impossible.... you have to pay for the telephone call and my experience was: Thanks for calling, you are number 8 on the list... and five minutes later.. Thanks for calling you are number 8 on the list...and on and on and on.. So frustrating!!”
“I placed an order wrong item came, the order is not showing on my account, I contacted my star uk. To find out I've to pay to return and order that they wrongly sent, stay away do not order from this place you do not get the order that you placed, but happy to take your money, not interested in anything after that”
“I ordered 2 pairs of boots, only 1 pair got delivered. Messaged them, they said get in touch with supplier, done that and they haven't even heard of fruggo.
Not happy one bit 😡”
