“Product ordered. Never delivered. Supplier said just call customs. Fruugo said it's not their problem. Will not offer refund. Will never order via Fruugo again.
90 Swiss francs lost to some greedy business owner who does not care about their customers.
This has never happened to me in 20+ years of online shopping.
Unbelievable.”
“Atrocious. Weeks on from ordering they have lost my item. Communication with both them and their shady retailer is absolutely horrendous. Was promised a refund and now Fruugo and the merchant are simply both ignoring my messages. I'll be exercising my rights with my bank to recover the money!!”
“Worst experience ever! The order can come from anywhere (Asia, US etc) but you don't know. Beyond the poor quality of some articles, the retailer origin is important. Indeed, you have to pay to send them back and even worst, you pay the return but the retailer refuse it. Do you think you will send it twice to US when you are in Europe. A scam”
“On 23 August 2021 I bought and paid EUR 31,90 for 2 Curtain Ties on Fruugo, which I still have not received until today, on 23 November 2021, i.e. THREE months later! I have contacted Fruugo asking for them to track the parcel or give me a refund. They have only come back asking me to wait another 10 to 20 days and contact them again.
I am sick and tired of these delay tactics and have demanded my money back immediately!
DO NOT BUY WITH FRUUGO.”
“I order a stand-alone with expectations that it would be delivered immediately. I ordered it as I needed it immediately and was led to believe it would be delivered asap. Three weeks later I still don't have it. They have a link to be able to track but the link does not work. All in all a disgrace.”
“Ordered a t shirt from Fruugo. Was checking regularly and tracking the item. My last tracking suddenly showed that item was delivered on the 8th of November...which is surprising as my check around the same time showed that item was in customs. Currently it shows delivered on 08 November and attempted delivery on 09th November ??? Honestly feel cheated outright especially after paying close to RM 112.00 just for shipping. No notification at all from delivery partner todate.”
“Customer service seems to be non-existent. I emailed them asking for clarification on cancellation policy and no reply. The items I ordered are good and arrived on time so no issue there.”
“I was deceived with the delivery date, I am 10 days late, and the product arrived incomplete, they do not give me any response to return the product and receive my money ..... I think this is a scam.
I do not recommend anyone to use this service”
“Ordered shower curtain. Advertised as mould proof and weighted. Expensive fir a shower curtain, but was ok being it was weighted and mould proof.
Ordered under the belief it was coming from a NZ site, but no. And the quality is poor. Not weighted. A plain bit of cut off plastic. Not happy. Too much of an issue to return. No invoice, etc.
will not be buying from Fruugo website again.
False advertising.”
“Item claimed to be shipped from China to NZ on 26th October 2021 but no tracking information since. No responses to messages on their website. DO NOT BUY FROM FRUUGO. WARNING.”
“Fruugo is a fraud company . I ordered a dress worth £115 and as it did not fit me I returned it paying another £12 according to the refund instruction sent by joe who works for fraud company fruugo. I haven’t got my money back and it’s been almost too months. I keep chasing but the conversation doesn’t go any further than asking me where it was returned . I keep sending them the address I sent it to along with the Royal Mail email saying it’s delivered. And Emma and Ruby keep saying that they are contacting the retailer . I am tired of this all I’m asking is my hard earned many which I wasted on the fraud company. I will keep chasing until I get my money”
“It was necessary to give 1 star to write a review Fruugo doesn't deserve even 1 star. Delivery date has come & gone & no item a month later, worse still, no response after numerous queries being sent. DO NOT ORDER FROM FRUUGO”
“I was kept informed as to where my parcel was from retailer to delivery, I needed to get a message to the retailer and this was done without delay
I was more than satisfied with this supplier”
“Presented as if the items were shipping locally. Turns out it was coming from China with an expected delivery date of Wednesday the 27th of October. It’s not the 15th of November, still no item. Tried contacting the retailer and zero response. Costume wasn’t cheap either, if it ever arrives I’m fairly certain it will be of awful quality having read other reviews. I would absolutely recommend not using this site for any reason. It’s basically a scam.”
“I ordered a hoodie from this site and it was 119ILS and it mentions that delivery will be at my address between 9 November and 14 November now it says that it will be shipped at 14 December and they did took 250ILS from my credit card
GUYS FRUUGO IS A SCAAAAAAM”
“I wish i could give 0 star because that's what my experience worth,I was just scammed out of $249.00 for a fake phone, then I was sent a fake address to return the phone and package could not be delivered because address can't be verified after I had to pay my own shipping of $71.39, and now they stop responding to my emails, please be aware of this site it is just a scam.”
