“Bought my son the white deadpool action figure and gave it to him for an early Christmas present….for starters it’s NOT WHITE, a kind of dirty grey colour. The crossed swords that are meant to be on his back DON’T STAY ON, and honestly, it’s just AWFULLY MADE. It looks like it should be from POUNDLAND.
But it cost £34!!!!!!
No refund despite it being damaged because my son excitedly ripped the box 😡😡😡😡😡 AVOID THIS COMPANY!!!!!”
“Scam company that will take your money and not deliver your goods. You'll end up buying from Chinese importers that don't care one bit that they've stolen your money. Fruugo customer services are non existent, the number doesn't work, there is no email address. A rep may reply to the odd message here and say they'll be in contact but they won't actually do anything, it's all for show.
This is a scam company, i suggest you avoid them.”
“It said the expected delivery date was December 10-23rd. It’s now the 23rd and I had a notice to say it’s still in China. Don’t waste your money. Order from a safe company. This is a scam.”
“A portuguese scam company in league with chinese scammers. do yourself a favor and put what ever money you were planning on here into a razor and just slice your own wrists instead.”
“I ordered a soft toy for my Granddaughters Christmas present , It took quite a long time to come and I couldn't get much sense out of the company as to where it was . Eventually I received a parcel , I imagine it was from Fruugo , There was no receipt or paperwork whatsoever with it , They sent me a Fortnight rucksack by mistake. Obviously my Granddaughter will be very disappointed this Christmas.”
“This company is a sham.
Advertised goods they do not have.
Took my credit details
No contact after one week still no goods.
And emailed saying they will credit back,I was happy to wait but they don’t have the stock online and never will!!
Now being Christmas still waiting for funds refund
What a ridiculous outcome for a company business
Not happy”
“I have ordered 2 tys for my grandchildren from this company 8 weeks ago and still did not received anything, will not order from them again, please be carefull”
“This Fruugo company does not deserve 1 star as far as I’m concerned. I had to rate a star to write a review. I recently ordered a water bottle(cost me $55.00 CA) a couple of months ago and to this day still has not received my package. I have consulted Fruggo so many times on this matter and all they do is pass the message(s) on to the retailer to deal with. What a nightmare! The retailer keeps replying stating, check your tracking number. I keep replying to the retailer stating that the tracking number says ‘delivered’ but still have not received my package. I asked for a refund many times and all I get is the run around. Fruugo doesn’t seem to have a phone number for customer services so I cannot even talk to a representative there! I absolutely will NOT order from this site again. Customer service is deplorable. One frustrated customer!!!!”
“Ordered a toy for Christmas 6 weeks ago. Did not receive a tracking number so kept sending emails asking for one.
They were never able to give me one,. Today a week before Xmas they let me know they have refunded me, and that the parcel is lost. All this and I still have no tracking order. To me no tracking order indicates parcel was never posted. How sad”
“as always Stewart is on the ball and i got my new products so i can do some maintenance on my slushie machine.
Happy festive times with family and friends. Cheers, Roseanne from Paws for a break mobile expresso coffee :)”
“Horrendously awful delivery service with delayed delivery times, don't seem able to find clearly stated addresses, and instead pretend that no one was home for delivery.
I don't know why the Refunds Process is rated Very Easy, they seem to be extremely stingy, and refuse refunds blaming the customer rather than themselves.”
“I ordered a women's t-shirt. I received a men's. I was told that I would pay the return shipping fee, which, from Canada to the UK would be about the same cost as the t-shirt. The quality and the fit was terrible, as well. What a huge waste of money.”
“Warning !
Do not buy from this site !
For days I’m trying to reach out to the customer service. No response!!
I only know I was charged and that’s it!”
“I ordered a shirt there that cost 18$ with a 7.99 shipping
After you start to fill everything you can't see a summary of the order, so they just decided to charge me 107$ for shipping which I saw only after paying
I immediately sent them an email telling them to cancel the order because I'm not going to pay 6 times more for shipping than the product itself to which they answered that they cannot because it was already sent, which is a lie because there's no way they sent it 1 minute after me paying
Don't buy from them it's just a scam website like wish, maybe worse”
