“Through Fruugo UK network I was able to purchase a beautiful Vostock Europe men's watch not available in the USA. I am very happy with the purchase. The specific merchant who fulfilled my order is clicktime. eu of Barcelona. My watch arrived in 3 days at my Florida address. I will definitely do business with Fruugo UK and clicktime.eu again.”
“Seller clicktime.eu did an outstanding job filling my order. Their shipment from Barcelona reached my USA address in 3 days. Beautiful brand new men's watch at a ver good price.”
“Ordered a pair of shoes on Thursday afternoon. Package was from UK and got delivered to SG on Saturday afternoon. Delivery date is suppose to be 1 Feb and I got it earlier than expected. Nice surprise!”
“Fruugo Australia, is not located in Australia but in Europe :( how dodgy and deceiving!
They send products from Europe and sometimes the products don’t arrive.
Customer service is very poor (based overseas) and they don’t even have a contact number (call centre)
Terrible!”
“Website stated the product was in stock. Conformation received that item would be dispatched on 25 January. Email next day saying the product had been shipped from UK to Canada and would take two to three weeks and I could no longer cancel the order.
No link to complain to company only seller”
“Been a month still havnt received my package. Status says shipped but there is no tracking information. Have emailed multiple times with no helpful answer, I just want a refund 😭”
“Ordered a product for spouse's birthday, only to be told 36 hours later it was out of stock. In 2021, you can't not know if something is in or out of stock at the time someone purchases it.”
“Never ever again, i usually read the reviews before i order ftom a new website but unfortunetely i didnt do it this time.
On 29/12/2020 i ordered one jacket and after 20 days i received car cover instead!!!!now i have been in contact with the shop and the said that i have done mistake and ordered wrong item and no refund!!!! Stay away from this website which deceiving people”
“Horrible Customer Service . I would advise everyone to stay clear from Fruugo. I made an order on the 15/12/20. In the nect 7 days, no shipping or tracking info was provided at all. Even after an enquiry was sent, they still did not provide me with tracking details. At this point i decided to cancel my order and submitted my cancellation, of which they promptly replied(unlike my oprev enquiries) that the item has been processed and shipped and can no longer be cancelled. Coincidence much? Estimated delivery is 5/1/21 - 18/1/21. Its the 21/1/21 as i write this review and have yet to receive my item nor any shipping and tracking info at all. Please for your own sake, stay away from Fruugo, Their customer service is abysmal”
“I'm having unbelievable problems with an order which I've clearly and concisely explained and no one at Fruugo or the supplier is taking any notice.
I ordered two identical items. Only one item arrived, before Xmas, so I waited for the second item. After a couple of weeks I contacted the Fruugo and explained I had only received one. I've sent back the courier photo along with the size of the product to show it would be impossible to get 2 items in the one package and they just keep telling me its been delivered when I've shown it has. Totally unprofessional!!!!”
“Never ever again!!! I don't even want to give it a one star!!. A hoverboard bought for Xmas that worked for a couple days now ain't!. Been contacting and contacting with little response no help!! My daughter's main Xmas present and she's so upset she can't even use it!!!! I will never order from here again!!!!”
“Ordered slimline calendar on 20/11/20 received shipping order next day with estimated delivery date 27/11/20 to 10/12/20. Also showed X2 calendars. I put this down to my own error thinking I could gift the 2nd one to someone.
Nothing arrived by 23/12/20 I'don't allowed more time as there was postal delays. When enquired about order was told in reply Thetford it my package had been posted on 21/12/20 would take 8-12 working days but should be with me soon. Still nothing!
Have emailed again & completed customer satisfaction survey. No reply so far.
All in all a REALLY BAD SERVICE!
Wouldn't shop again.”
