“It would have been to nice to be true, so many items to choose from and such a quick delivery promised by their website.
Lucky me as a payment problem happened I didn't arrive to buy from them and skip all the nightmare other customers wrote about in their reviews. However, because our Bank told us that there is no problem with our account, we tried to find a solution with fruugo. After several emails it was obvious that there is not the company's politics to find solutions for non- ordinary situations.”
“To avoid. I made a purchase three months ago and have yet to receive my purchase. I asked to cancel my purchase and get a refund. I have complained on four occasions without results. I am told that we are doing research and inquiries but nothing is successful. I will never buy from this company again. It's a nightmare. I have not be reimburse yet.”
“Fruugo is a big Scam I have placed an order on 21 January2021 on Fruugo.ie order no.19321874 with my address and phone number never arrived my parcel and nobody from fruugo contacted me. I email back to them and all they said was dpd coundt contact me and they send back my box.i contacted them back for my money refund but no answer me back. AVOID Fruugo .ie”
“Worst company I’ve ever dealt with. Ordered a Christmas gift dec. 5th, still hasn’t arrived on feb 20th and they won’t refund me!! DO NOT BUY FROM THEM! Complete rip-off!”
“Terrible terrible company, claims they can’t send tracking number because using air mail, (which is a damn lie) They tell you 14 days is all it takes for you to have your item but it took a month and they offer no solutions and they give you the runaround when you ask about your package”
“AVOID!
Fruugo is a drop ship company. They send from China.
The product they sent did not work.
I have still not been able to be reimbursed.
They keep sending automatically translated messages that someone else will handle it.
Avoid this site.”
“ordered a hoodie from this company, if it exists, never received. They insisted it had been tracked to my address. I had to asmk the post office regards tracking to my address. the agreed it had not been tracked to my address but to a address in cornwall in Oct . I have paid for something I never received. 15 emails and no resolve do not buy from this site .”
“Never order from this site! I placed an order 4 months ago and it still hasn't arrived. I haven't been provided with a tracking number and customer service just says my package is delayed in shipping. Fruugo appears to be a third party site and they definitely don't stand behind their customers. I definitely will never order from them again, I just hope I get my money back”
“Fruugo.ie
Review of Fruugo Ireland - Online Marketplace (IE)
Kathrina
2 reviews
1 star: Bad
13 minutes ago
Fruugo.ie - Beware!!.
Fruugo.ie - I made an order for artificial plants on the 06th January. Two weeks later I received part of the order. I have been following up ever since on the whereabouts of the remainder of the order. Customer service is appalling, staff appear to be chasing their tales, haven't a clue.! I was advised that the order had been returned to Fruugo due to the incorrect delivery address, very strange especially since part of the order had indeed been delivered to the same address provided. Another reason was the the delivery was made but no one at home. This I found a very offensive reason, especially as we are in a level five lockdown here in Ireland, in addition my husband has underlying medical issues therefore everything is delivered including groceries, i.e. always someone at home. I have been advised I would not obtain a refund of €234.00 until the "goods" had been returned to Fruugo, albeit no one appears to know as to where these goods are. In comparison I made a purchase for household goods last Sunday 07th Feb with a company called Alli Express, not only were the goods delivered yesterday, but I received a follow up call today asking if I was happy with the goods, how that is customer service. If I dont hear anything further by next week I will be contacting a well know radio program in Ireland and advising listeners about this so called on line company and telling everyone to beware. My error was that didn't read reviews of this company prior to making the purchase, all appear to be in the same vein.”
“I placed an order for some "artificial" plants on the 06 January 2021. Two weeks later part of the order arrived, the items were paid through my PayPal Account. Since the arrival of teh part order, I have followed up with Fruugo ever since to try and determine where the remainder of my order is? Being sent back and forth like a ping pong ball. Only to be advised two days ago that my order was delivered to me but returned due to two reasons:-
1 - incorrect billing address, not correct especially since part of the order arrived as mentioned above.
2.- No one at home, unbelievable, we have been at level 5 lockdown here in Ireland since the beginning of January and because my husband as underlying health issues, we have not left our house. We have everything delivered including groceries. I am appalled at the lack of customer service and attention provided hitherto. To compound matters, I have been advised that I would not obtain a refund of €238.00 until the goods have arrived back to Fruugo, albeit the error was not mine. I made the purchase through the Fruugo.ie website, and quite honestly never again!! It appears the service team are chasing "tails" and providing generic responses as to why items were not delivered, without first checking out the facts.
In comparison, I purchased some household items last Sunday 07th Feb. on a website called AliExpress, the items in question I had actually seen on the Fruugo website, however I wasn't going to take a chance on purchasing with Fruugo. Not only did the goods arrive yesterday from AliExpress, I also received a follow up call from them asking if we were happy with the items purchased, that's what I call service.
I have communicated further with Fruugo regarding further information, "Silence" no further responses.”
“It’s my fault to order here. I spent 260 aed mean above 150 dollars and order chealsea boot that’s money was I earn working hard coming in another country.
7 days happen now till yet not any confirmation mail sms just keep sending mail saying in 7 days you will receive tracking number ... same mail again and again..
I will not get begger after loosing that money but if that money will make you rich take it .. then I donate for you ..
If between 1 week I didn’t receive my order then Not only here I will share my review also it will be in YouTube, Twitter, Facebook every all social media.”
“I ordered a phone case on the 11th of December, 2020. Payment was successful but my phone case hasn't been delivered yet. I am still waiting. I am so disappointed. I sent an email to them and they keep sending back my email saying it's an error. Really really disappointed. A waste of money. Should be reported as scam. They are just mean. Horrible horrible experience.”
“Horrible service! I ordered a product and after 1 hour emailed a request to cancel the order. I recieved an answer saying they may or may not be able to cancel. 8 hours later I recieved an email saying the product was sent. I guess 8 hours is not enough time for costumer service to pick up the phone and stop the retailer from sending the product. This is the answer I recieved from "costumer" service, needless to say Grace didn't get back to me and probably didn't try to stop the order.
Thank you for your email.
I will contact the retailer for you now to see if your order can be cancelled, I will be back in touch as soon as I have received a response.
In some circumstances we may be able to change or cancel your order, but please be aware that this is not always possible.
If I can be of any further assistance in the meantime please do not hesitate to get back in touch.
Kind regards,
Grace
Fruugo Customer Care”
“Cannot reach anyone from the web site or the company who sold be the top through frungo plus been waiting along time now for my item .Please stay away from this site check the reviews before buying from this company .Wish i did now . Is there anywhere to report this company .
STAY WELL AWAY”
“I ordered a very expensive hair dryer. It was wired for the UK and can not be used in the US. I obviously did not read all of the fine print, and it was a gift for Christmas so it was past the return time. The other bad part is that you can not use an adaptor from everything I have read. So I basically just threw my money away.
If you are selling in the US it seems like that should have been printed boldly and as a consumer not have to look for”
