“I ordered some Roamers Suede Desert Boots online from Fruugo Australia and they arrived, from the UK about two and half weeks later (earlier than forecast). They're exactly what I was after at a good price and I can't be more pleased. Will definitely use Fruugo Australia again.”
“Placed my order, my bank card was charged, but the products never arrived.
The company says that there hasn't been a charge, but this is not true.
No phone number, no emails, not even social media presence. STAY AWAY unless you want to lose your money!”
“HORRIBLE HORRIBLE COMPANY. PACKAGES COME FEOM OTHER COUNTRIES. NOTHING BUT DROP SHIPPERS. PACKAGES COME 2 MONTHS LATE AND DAMAGED. ALSO WORST CUSTOMER SERVICE. SENT ME WRONG PRODUCT. NOW I WILL HAVE TO WAIT WEEKS FOR A REFUND UNTIL THEY RECEIVE PACKAGE BACK. TOOK 2 months to get here. Wonder how long I’ll have to wait for a refund lol. DO NOT WASTE YOUR TIME ORDER FEOM ANOTHER COMPANY!!!”
“Placed an order on March, the item was listed stocks available, but took 2 weeks and retailer still doesn't send out my parcel. Raised an enquiry, email was sent back and forth about this issue and retailer ended up saying there's no stock. Asked me if I would like to keep waiting until stocks available, I refused and asked for refund. Been waiting for another week now and still no respond. Scamming and garbage site, customer service doesn't look like they give a single fxxk too. Should have done more research before buying anything from fruugo.”
“Scam. Ordered 17/3, have still not received today, 12/4. Expected delivery showing a further two weeks away, so six+ weeks total, if it comes at all. Tracking reveals item originated from China. Found same product on Chinese site selling for €8. I bought from fruugo for €26. Trying to get money back seems impossible. Contact with company convoluted and requires giving more of my personal information. Do not trust this company.”
“This site is the most unreliable shopping site, full of shitty sketchy scams ! You place an order, get charged right away, but they will not give you any confirmation or updates on the order after 2 whole weeks! DO NOT TRUST THEIR RESPONSES TELLING YOU THEY WILL GET BACK TO YOU IN 48 hours! They never do! I wish I could call the police on them!”
“I ordered the product on 02/21/21. Today 04/04, the goods did not receive. On several occasions, I ran into the Fruugo administration, from which I received only gross repulsions, without even returning my money. I am very outraged. I would never recommend this store to anyone. The worst opinion ever left from online stores.”
“Ordered a product that was supposed to be shipped the day after over two months ago. After a month and a bunch of emailing back and forth it was clear it was sent from abroad and stuck in customs. I refused to pay the extra fees. Six weeks later I'm still waiting for a refund. This is a scam. Avoid.”
“Very disappointed! I ordered a hoodie for my son and wasn’t happy with the product the picture from online was different when it arrives! Not worth with the price, I just wasted my money 😡”
“Said expected delivery was 3-5days, ive waited weeks and when i track it its not refreshing and last update sent THE package wrong way to belgium instead of germany it something Closer”
“The worse company I have ever dealt with. Have been emailing for a week with no actual response. Sent me a faulty stationer bike made by mhstar also an awful company. The left pedal which was preattached has come off, the seat is not working and showing signs of wear already. I have emailed them so many times. I have now contact trading standards as I am being ignored. My brother is a social media manager for various company which have around 5 million followers about 3million sports related. If this is not sorted he will be posting all about this on his story. Order number 20577142. You have until 5 today to cancel my order and refund me first part of payment or this weekend you will be all over social media which will cause your company plenty of damage trust me.”
“I was promised my small electronic/computer connection
(2”x 2”)would be delivered within 3 weeks at the latest. It has been 4 weeks now! There has been no way to track it, although I had been given a tracking number! I finally found an international phone number and all they could tell me was that the shipment had left Sweden and was in the US Postal Service hands! They could not tell me anything further! I feel this is indeed a RIP-OFF!! Shoddy business practices, if in fact it is a business at all! I don’t trust Sweden now either”
