“Don’t buy from this website, they are a fraud, ordered something and never received it and then you call and no answer or respond to emails.. if I could give them a ZERO I would.. the worst have been reported to BBB”
“Item NOT ORIGINAL, came after 23 DAYS. Worst thing, it was left in the building's front door (in the street!) where ANYONE could have taken it... Totally unreliable!”
“These are lying scum.
They deliberately advertise items wrong and then send something else out.
Try emailing them but they say they didn't get email.
Oh yeah their not an Irish company.
Just middle men.
I paid for an electric router and they sent a router kit which I don't need”
“DO NOT ORDER FROM FRUUGO! My very 1st order has been a disaster. They don't speak English and ignore you. My tracking number was incorrect and never existed or worked from the very start of the order. But they ignore this, no matter how many times you tell them. They even try to tell you that you supplied an incorrect address when it is 100% CORRRECT, just an excuse not to refund you - YOU WILL NEVER GET A REFUND from THESE SCAMMERS!”
“received my skull trio without the sent tabs, i emailed them 5x and all they do is send me tracking. finally after 6th email they say I have everything which I didnt. and i sent pictures also. they refuse to send me sent tabs which I payed for!”
“I returned a package unopened since i found it less than half elsewhere. I got my retun authorization no problem, shipped the product, product was received but it took over two months to get my refund and this after several contacts with Fruugo customer service who sent my request to seller who of course never replied. Finally, I opened a dispute with PayPal , they got me my refund. Never again, buyers beware!
MF”
“Absolutely unreliable and unethical business behavior and ethics
Orders and paid on 9th Feb for a order not yet received 3 months later
They take no responsibility or properly communicate safe to say they pass the buck onto the courier service
Despite several emails nothing has been done
Real scam”
“Be very careful, I ordered an item which was showing the supplier name as Cosmeticsmegastore. What actually happened was they ordered from Amazon and direct delivered. Cost on Amazon £57 I paid £109 to them. Seems any unscrupulous supplier can register with Fruugo .”
“Hope that you don’t have any issues with your deliveries because the post sale customer service is literally non existent. I’ve tried for more than a month to just contact someone who can help me track down my parcel with no luck. Also their website has links to their Facebook and Twitter profile but all the links are ‘broken’ so I question whether this is a scam company. Rather shop somewhere else...”
“I've ordered a Kid's smart watch for my Daughter's Birthday. It took like month and a half to arrive and when I received the watch me and my Daughter is really disappointed with the product it's not working, trying to turn the watch on but it's not turning on. I paid more than a $100 and I am asking for a refund but they won't give my money back. This site is a scam, I am not really happy on how they handled my concern.”
“I ordered a single bed including various accessories for our little daughter on January, 16th, 2021 on fruugoschweiz.ch. The bed was delivered on February, 2nd from Germany (apart the delivery cost that was indicated on Fruugo’s website, unexpectedly we had to pay a custom fee that all together costed us half of the bed price). After assembling the bed, we have discovered that the under-bed parts are missing. I contacted Fruugo’s customer care on February, 6th, attaching the photos of the assembled bed and of the wrong pieces that we had received. Since then, I have been trying to get in touch with them every second week, and they promise me that the under-bed will be delivered soon, which is not true at all. After 3,5 months since the bed was ordered nothing happened. My daughter is still waiting for her bed to be fully delivered. On fruugo: you pay 100%, you receive 50% of the goods + 0% of customer care. Better stay away!”
“I ordered a single bed including various accessories for our little daughter on January, 16th, 2021 on fruugoschweiz.ch. The bed was delivered on February, 2nd from Germany (apart the delivery cost that was indicated on Fruugo’s website, unexpectedly we had to pay a custom fee that all together costed us half of the bed price). After assembling the bed, we have discovered that the under-bed parts are missing. I contacted Fruugo’s customer care on February, 6th, attaching the photos of the assembled bed and of the wrong pieces that we had received. Since then, I have been trying to get in touch with them every second week, and they promise me that the under-bed will be delivered soon, which is not true at all. After 3,5 months since the bed was ordered nothing happened. My daughter is still waiting for her bed to be fully delivered. On fruugo: you pay 100%, you receive 50% of the goods + 0% of customer care. Better stay away!”
“Terrible Company! Very poor Customer Service, impossible to contact them by e mail or phone,. Product ordered over three weeks still not shipped so no tracking order!! The Fraud Squad should be notified of this company😡😡, Where is my order 21110840 ?????”
“Order on Apr 2, 2021. Product never arrived. Past delivery date time frame. Send enquiry though website as there is no contact phone #. and got tracking # from seller. Tracking # is invalid. Called Canada Post and confirmed that the tracking is invalid. Send enquiry to ask for refund and Fruugo staff said if sender is unable to send the item then they will refund and closed my enquiry. Since the enquiry is close, I can no longer contact them though the web. My product is still not arrived and no way to contact them through their website as they closed my enquiry. This is not how a business should operate. This is fraud. I filed an anti fraud claim today and will escalate this matter.”
“The listing of the product promised a certain delivery date. After I ordered, the confirmation email had a different (later) delivery date, and the notification that the item was shipped had an even later delivery date.”
“Avoid this company
Completely avoid this company that excels in frivolity, I ordered an article on Feb. 17. 2021, which I did not receive even now when I write these lines. According to the reviews I read, I think it is a company of thieves who collect money for money from gullible brothers like me. Be careful not to suffer the same, informative before placing an order. I hope that those who will read these lines will not be fooled! AVOID FRUGO !!! BANDITS !!!”
