Fy Reviews

4.44 Rating 1,840 Reviews
85 %
of reviewers recommend Fy
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.03 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
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Really lovely website with wonderful things but the earrings I purchased broke when I opened them up to put them in. I thought about complaining but all the places I've bought jewellery from strictly don't do returns so just won't be re-purchasing.
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Posted 5 years ago
I ordered a necklace as a present for a friend but the wrong one was delivered! Since it was a present I was unable to return it, and the only compensation I was then offered was 20% off my next purchase. It was a shame as the jewellery is lovely, but the customer service could have been better.
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Posted 5 years ago
The watch I bought doesn't work! It keeps stopping and starting. Not ideal for a time keeping device :-(
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Posted 5 years ago
I was initially really pleased with the beautiful rose gold ring that I bought from Fy around 8 months ago. However, with the commencement of summer and the hot weather, the ring melted and moulded round my finger to the effect that my finger swelled up in the night and it was incredibly difficult to get off. I wrote to Fy to express my dissatisfaction and they were very prompt with their comms and kindly offered to replace the ring. i would have been satisfied with this service had I received a replacement, but I still haven't. I have chased this twice and have now given up! The jewellery is beautiful but I don't expect a silver ring (plated with rose gold) to melt in 25 degree heat. Hence my bad review. The customer service and response rate was always great, it's just a shame that nothing ever came of the comms!
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Posted 5 years ago
There has been a delay in the delivery of my package which was paid for on September 19th. I received an email stating there would be a delay, then another email on September 28th stating it was shipped, yet I am still waiting. When I write an email to your team it takes a few days for a reply. I have no tracking number so I can't even track the item. This is a very poor effort and would like to know when I will get the package.
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Posted 5 years ago
I think the earrings are very expensive for what they are. It also advertised the earrings as 3 pairs and I only received 3 earrings, not 3 pairs. It does not make it clear on the website how many earrings you are actually ordering.
Helpful Report
Posted 5 years ago
Fy is rated 4.44 based on 1,840 reviews