Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware of this company I ordered lots of plants they even tempted me to buy more to get a free gift. They don't respond to emails and my order was placed over 2 months ago . Beware!”

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Posted 5 years ago

“Rubbish company. Have not delivered after 35 days and not replied to my emails”

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Posted 5 years ago

“Ordered over 35 days ago still not received my order or even a reply to my emails”

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Posted 5 years ago

“So we too waited three months for the delivery of a single plant which is obviously not a good sign. We, too, had the copious ‘sorry we can’t answer because we’re too busy packing orders’ email and I almost contacted the credit card company to retrieve my princely £59.99. But out of the blue today, I arrived home to a slim box at the door, around 5ft tall and I opened it to find a beautiful cordyline inside. The plant is sturdy, well grown and looks absolutely stunning. Exactly what I wanted even though I did have to wait for it for ages. I would definitely get more from here as long as I factor in the long wait time !”

Gardening Express 3 star review on 16th June 2020

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Posted 5 years ago

“The worst company I have every bought from. They said due to Covid19 there may be a delay in delivery would be 2-4 weeks. Completely understandable. However it took over 8 weeks to receive the plants. No communication about delay. Did not keep buyer informed nor engaged. I emailed a dozen times after the 4th week to ask for the order to be cancelled and for a refund. I received two unhelpful responses. I even wrote a letter and sent it special delivery and they didn’t have the courteous to respond to it. Only some of the plants have arrived so far. No response to request for a refund. Customer service is the worst I ever experienced. God knows when the order will be fulfilled!!!”

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Posted 5 years ago

“No reply to our request for a dead plant that we received in very bad condition”

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Posted 5 years ago

“Do not order from this company! Plants arrived damaged and most have died. I raised this with them the beginning of May and I am still waiting for a reply!”

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Posted 5 years ago

“Ridiculous customer service.after 5 weeks they have sent part of my order, not very good packed and i am still waiting for my trees. I ve sent few emails and still waiting respond. Never again! Dont waste you time and money. when i asked for refund or compensation they said they cant cancel my order and sent me poorly packed succulent plants.”

Helpful Report

Posted 5 years ago

“Horrendous customer service followed by abysmal quality plants. Begrudgingly having to put one star. A nearly £400 order which has left me extremely disappointed and frustrated with some plants that look as though they’ve been purposely dehydrated and packaged with zero care. Not to mention I’m extremely out of pocket considering what this amount would have got me elsewhere. Avoid at all costs. Any positive reviews that can be found online I assume must be written by the ‘extra staff that were being train in order to respond to tickets raised of the website’ because they’re certainly not responding to the majority of their customers. Interesting that the website links through to their Facebook page which appears to offer comments of hope, however majority of comments (negative no doubt) seem to have been disabled as shown in the photo. The best bit, after waiting since the 12th of April I’ve only received half and as there’s been no way to cancel order post 24 hours after ordering...I’m waiting in great anticipation for the remainder...not”

Helpful Report

Posted 5 years ago

“This company is an absolute disgrace, I fully understand that during the current pandemic there will be delays but 2 months is not good enough. When my plants (20 ordered) finally arrived in a flimsy cardboard box 4 were dead, 4 were crushed and broken and most of the others did not look too healthy either. I have contacted this company on many occasions and not once have I had a reply, please do not waste your money buying from this company their plants are rubbish and their customer service is non existent”

Helpful Report

Posted 5 years ago

“weeks and order arrived today well 1 box out of 6 . The other 5 finally came . Condition better than expected after seeing so many horror photos on social media . Some of the plants are certainly not as advertised . Would I of spent £200 on the same quality of plants on a garden centre , No . To rub salt in the wounds they included a £5 off your next £50 spend in June to thank me for my patience , never again , Lesson certainly learnt .”

Helpful Report

Posted 5 years ago

“This company is a complete con. You expect delays during a time like the C-19 lockdown. However, they still haven't delivered almost 2 months after the order was placed. They send fob off generic emails and do not respond to tickets raised on their website. Only today did they send an email saying the order was being passed to their order picking team - a couple of days after I started the credit card reclaim process - I recommend you do the same by the way as this lot are muppets.”

Helpful Report

Posted 5 years ago

“I would strongly recommend you do not use this company. The order took over months to arrive and the plants were packed so tightly and crushed so badly they were only fit for the compost. The plants which were not crushed were past flowering and in poor condition. One star is generous. Appalling.”

Helpful Report

Posted 5 years ago

“Delivery arrived plants looked half dead. The 2 standard Roses I ordered I've had to throw away as they have done nothing. Always go to your local nursery avoid this company at all costs . My Dad also placed an order and paid £100 for a palm tree which has also since died. He has tried to contact them with regards to this matter and has heard nothing ....”

Helpful Report

Posted 5 years ago

“Aquileja arrived after more than 2 months waiting. Finally arrived and they had been packaged upside down! Stems falling off, appalling condition. Difficult to get refund, poor customer service, would not use again.”

Gardening Express 1 star review on 15th June 2020

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Posted 5 years ago

“FINALLY MY ORDER ARRIVED!! NEVER EVER AGAIN!! APPALLING! DON'T EVEN THINK ABOUT IT”

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Posted 5 years ago

“Still waiting for my order from First week of April. Unable to contact them so first question is are they a proper company and secondly I have no compunction in getting a solicitor involved. It’s not the money involved but the principle, they need to address their faults and at the very least answer these online reviews.”

Helpful Report

Posted 5 years ago

“Would have done minus any stars if I could because this is clearly, as others have said, A SCAM!! I placed an Order on 15/4/20 and am still waiting 2 months later without any direct contact from them despite all avenues sought and finally a Recorded Delivery letter cancelling and refusing to accept any responsibility for plants from the £131.00 Order, delivered after they received the letter on the 9th June. Low and behold, two boxes with a couple of the 17 plants ordered, were delivered by Yodel today. I refused to accept them on the basis of my letter and also because I didn't want to continue this scam with the incomplete order. It's the first time I've ordered plants on line and it will be the last. I'm going to take whatever legal action needs to be taken before I go to my debit card company because I think they shouldn't be allowed to get away with it. They took advantage of people locked down with Codiv 19 needing to order on line. Definitely A SCAM.”

Helpful Report

Posted 5 years ago

“Do not buy from this company as they are beyond useless or maybe a scam. Ordered on 5th April and have yet to receive anything or any explanation on when I might receive my plants. It’s now 15th June. They can not be contacted by phone and just close my requests for info or money back on their ticket complaints system. I’m pretty resigned to losing £32.”

Helpful Report

Posted 5 years ago

“Placed order on 16 April, chased a couple of times, wrote to cancel the order On 17 May and requested a refund through the bank. Received an email on 13 June telling me the order has been passed to the nurserymen for preparation. A load of rubbish, I shall write again to cancel. See what happens!”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews