Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed my order on the 10 April, was advised due to Covid that delivery would take up to 15 working days so I was patiently waiting. No plants so raised a dispute with my bank that was due to end the 30 May - suprise suprise half of my order arrived on 29 May and the plants were absolutely attrocious. None of them were flowering, several have died and I'm still waiting for the rest of my order but requested a refund on 29 May. No reply to my ticket. This company is shocking, how they are still allowed to take orders is beyond me. I will be continuing my complaint with Trading Standards and my bank to obtain a full refund.”

Helpful Report

Posted 5 years ago

“I PLACED 2 ORDERS 20 APRIL2020 AND 25 APRIL SPENDING OVER 100 POUNDS AND HAVE RECEIVED NOTHING. I HAVE DECIDED TO TAKE THIS TO COURT, IT IS OBVIOUSLY A SCAM.”

Helpful Report

Posted 5 years ago

“I ordered my plants and paid for them on the 16th April it is now the 16 of June Last Monday I received a message saying my order had been updated to preparing my order so I thought at last maybe I would recive it no today one week later I got another message saying my order had again been updated great it must be out for delivery but when I checked the status the same message was saying prepairing your order this is totally unexseptable 2 months and still can't get hold of anyone the question is will I get it before winter 😡 !!!”

Helpful Report

Posted 5 years ago

“The plants arrived in very, very poor condition - unsurprising given the fact that they were just thrown loose into a box. I took photos of the damage and requested a refund, only to be told by customer service that my 'plants looks completely healthy' - apparently! They also took several weeks to conjure this response, and continued to send me emails apologising for the delay in my order for weeks after the order had arrived. Save yourself money and time, and shop somewhere else!”

Helpful Report

Posted 5 years ago

“Eight weeks and no order has arrived. I got my debit card company to charge back the order value. I advise anyone to do the same. Dreadful (as in no) customer service.”

Helpful Report

Posted 5 years ago

“as repeated below: appalling, wont cancel or refund my order, ive been waiting over 7 weeks from. cant get hold of anyone either. AVOID!!!! they are in breach of the consumer rights act 2015 by failing to deliver within a reasonable or advised time frame: I will try and take this further legally.....if i could give minus stars i would. I too lost my job during covid, and birthday money used to buy some plants: no plants, and no info from them when or if they intend to supply....extremely upsetting, they should be closed down they are also so far refusing to refund me. Also, they seem to delete any enquiry tickets they dont want to deal with as mine seem to have dissappeared!”

Helpful Report

Posted 5 years ago

“This ‘company’ needs to be closed down. If they even ever existed..... Scam scam scam scam scam, and everything else everybody says free. I feel so ripped off. £40, my birthday money, then lost my job, it was a treat to cheer myself up during lockdown on my small balcony, I should have spent it on food as now it’s lost and I desperately need it. Gardening express I would appreciate a refund if you are out there,so I can buy some food this weekend. If you aren’t sitting on a beach somewhere spending my money on cocktails. You absolute immoral people. You are coming back as slugs next time for sure..”

Helpful Report

Posted 5 years ago

“Still waiting, still no communication, still no refund, still gathering interest on my credit card, as they took payment on day 1, well over a month ago, when they said it COULD be up to 15 days delivery. I will accept nothing less than a refund with interest . I am also reporting them to trading standards and watchdog. All they had to do, when they changed the timescales , was to give customers a choice, continue to wait or have a refund. That would have made 80% of people happy, but instead 100% of people are bloody furious. DO NOT USE. They deserve to be shut down, looking at these reviews they probably will be. Oh and ignore the reviews on their Facebook page they are clearly fake - genuine customers have setup their own Facebook complaints site I. Response....”

Helpful Report

Posted 5 years ago

“I was about to purchase from Gardening Express, then checked these reviews. Thankyou to all those who have left reviews. Most helpful – I won't bother with them.”

Helpful Report

Posted 5 years ago

“A bunch of fraudsters Placed an order at beginning of lockdown even after eased measures no delivery Waited longer than two and half months”

Helpful Report

Posted 5 years ago

“The worst online company I have ever dealt with they took my money on 20 April,I have sent numerous emails via resolver cancelling order due to their non compliance with the contract between us,they just send the same automated reply and refuse to engage. They do not comply with consumer legislation, how are they getting away with it? I have asked my bank to act under the chargeback scheme. I am also contacting trading standards and watchdog.DO NOT deal with this company.”

Helpful Report

Posted 5 years ago

“This is my second review in 2 days. Don't buy plants from this company they don't care about you or your consumer rights. In my last review I pointed out the excessive delay on the delivery and the damaged and dying state the plants arrived in. I am constantly emailing them for a refund and they are ignoring me. I have now reported them to BBC Watchdog and Trading Standards. I have also asked Resolver to get involved and that is on going. They are in Breach of the consumer rights act of 2015. Go and have a look at unhappy customer group on FB to see exactly what these charlatans at GE are up to. Happy reading.”

Helpful Report

Posted 5 years ago

“A dreadful company, immoral, illegal charlatans. Abusing people's vunerability during covid. They remove bad reviews and comments on social media. Unhappy customers have formed their own Facebook page called Unhappy customers in order to support each other in receiving refunds for goods that don't arrive or are severely damaged or dead. I have waited 8 weeks, they ignore requests to cancel and then pretend goods have been shipped. They have been reported to Trading Standards and Watchdog and most importantly to the government body that investigates companies abusing the pandemic situation. They put false reviews on Facebook. DO NOT USE THIS COMPANY. I have lost over £180”

Helpful Report

Posted 5 years ago

“What went right.......weeks of vague automated emails. Have had my money refunded by bank. Now receiving constant emails about delivery as they refuse to cancel yet Yodel have not received goods. They are appalling causing constant daily worry. Gardening Express avoid.....”

Helpful Report

Posted 5 years ago

“Despite the website stating delay of up to 4 weeks due to Covid, it actually took over 7 weeks for the plants to arrive. I had sent an email through their ticket system to find out where the delivery was around 5 weeks in with no response being received at all - clearly they have no idea about customer care. I ordered a rose (which arrived almost resembling a stick) and not a cheap one at that, and a peony which was very battered. Would certainly not use the company again and will revert to my local garden centres which are cheaper and have better, healthier plants.”

Helpful Report

Posted 5 years ago

“The plants took a long time to arrive. One plant was battered and crushed.The others pictured as actual hosta plants on the website were just a bag of roots. Very disappointed.”

Helpful Report

Posted 5 years ago

“Terrible, waited 4 weeks and when I went to cancel the order amazingly they said you can’t as it was about to be dispatched. Plants arrived pretty much dead, 2 of the plants had been changed for cheaper ones, absolute rubbish trading standards should look into these clowns! £70??? Should have paid me!”

Gardening Express 1 star review on 12th June 2020

Helpful Report

Posted 5 years ago

“I waited 9 weeks for a delivery of dead and bedragled plants with no communication at any point. Website continued to say delivery 2-3weeks when they knew it wouldnt be. No response to my complaints. Complete scam company.”

Helpful Report

Posted 5 years ago

“My plants arrived Wednesday 10th June and all but 2 where dead . I have sent photos only to be told that I should of potted them up earlier they didn't listen that I had only received that day. Now my case has been closed because someone replied to me .so I have had to start the process all again. Won't be using these people again.”

Helpful Report

Posted 5 years ago

“NO PLANTS, NO COMMUNICATION If I could give no stars I would..... Placed 2 x orders on 6/4/20 and 11/4/20. They took money from credit card same dates. Still no plants received 04/05/20. I submitted a support ticket on 25/4/20 - no response whatsoever. No contact number or email address available. Absolutely shocking customer service. I am now pursuing refunds. It is frightening that they are still advertising, obviously still taking orders and therefore customers' money. They appear to be using the Covid-19 lock-down situation to their full advantage. Absolutely shameful business practices. I would NOT recommend purchasing anything from this company. Update - 12/5/2020. Half of order arrived a couple of days ago.. Majority of the plants (15 of 19 in total) were pretty dried out but I managed to resurrect them with some TLC. As of today - still no response to my enquiry ticket requesting an update or refund - and no update regarding the rest of my order which still shows as "processing" since 11/4/2020. I note that Gardening Express (sic) have the time and resources to make sure that Trustpilot reviews are updated/responded to - and have the time to "invite" positive reviews to keep the star ratings up. Those responsible would be better off attending to customer enquiries. I'm not changing my rating while I continue to receive this abysmal customer service. Still no response to repeated emails/ticket updates. Update - 18/5/20 - Still no sign of 2nd order which remains as "processing" on the site. They have, however, managed to send me a request asking for a review - which I answered candidly (they don't do irony obviously) No way will they publish it. Still no response whatsoever to emails/ticket asking for any sort of update. Update - 05/6/20 - apart from a generic email last week informing that orders made in April were being processed - still no update, order or refund. My order still shows as "processing". I now make that to be 55 days since order date. Ticket requests continue to be ignored. I'm running out of negatives for this mob..... Update - 12/6/20. Plants arrived today - 62 days later. Plants were in a terrible state and nothing like the advertised "Pair of Premium Quality Holly Trees Covered in Berries in Baskets" - trees dried out, no berries and wicker baskets broken to bits. I don't have the energy to fight this mob any more. The plants should be saveable with some close attention. Gardening Express obviously don't do irony as they included a £5 off £50 purchase voucher as an apology! They also included a bag of dried out Gladiolus bulbs with a pre-printed "thanks for your patience" sticker on them - which are now in the compost. Trustpilot should allow for a NO STAR rating for companies like Gardening Express.”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews