Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,803 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,803 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 7th December 2025

Anonymous

Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

636

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same as everyone else I ordered on 10th April and raised a query after 4 weeks but like everyone else no response and no delivery They should not be continuing to take orders since they do not have the capacity to supply First and last time I will use this company”

Helpful Report

Posted 5 years ago

“Awful customer service Waiting for my order for 6 weeks and still have not received numerous attempts to make contact and just ignored. Its so frustrating when companies take the money and do not deliver. I appreciate it’s challenging timees but we’re all in it ! If I could leave zero stars I would I never leave reviews but I feel so strongly with this company and the applying services I felt i had to let others know not to buy from this company Disgusted”

Helpful Report

Posted 5 years ago

“Been waiting over a month but still no plants!!...had no response to my requests chasing my order or indeed to cancel my order. Totally unprofessional company”

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Posted 5 years ago

“If I could give zero stars I would!! Do not go near this company I ordered plants 10th April and still not received my order I have sent three or four ticket requests (this is the only way of contacting) one automated response back they should NOT be taking any further orders until they fulfill the outstanding orders still to be dispatched they have lost so much business from potential returning customers I would never use this company EVER AGAIN”

Helpful Report

Posted 5 years ago

“No plants delivered ! Will be referring to Trading Standards.”

Helpful Report

Posted 5 years ago

“Finally got my plants after waiting for 4 weeks. The plants are of terrible quality- I will never buy from them again. I hope they survive as they look half dead, what a waste of money!”

Helpful Report

Posted 5 years ago

“We ordered a maple tree 4 weeks ago, at the time they said it would only take 15 days to be delivered,after 3 weeks we emailed them and heard nothing well today it turned up looking like it had been in that box for the whole month we have been waiting for it. As you can see from the pic it is not what I was expecting. Will not be using this company again.”

Helpful Report

Posted 5 years ago

“Ordered back on 8th April so over a month ago and still no plants have been delivered. Have not had any communication from the company whatsoever! Awful customer service!! Should not of taken my money if they could not fulfill the order! AWFUL COMPANY - AVOID!!!”

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Posted 5 years ago

“Poor quality plants TO AVOID”

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Posted 5 years ago

“2 x lilac bush - took 6 weeks to arrive No response when trying to contact to chase up delivery. Customer service non existent. Arrived today - Very sorry looking plants - total waste of money. Have planted but will be very surprised if they survive. Will NEVER use Gardening Express again and would strongly advise everyone to steer well clear. Would have given 0 stars if that was possible.”

Helpful Report

Posted 5 years ago

“I like many others on here have ordered plants on April 10th, expecting to have them delivered within 10 to 15 days..but nothing, only an automated reply to my emails, no phone number to call. They were quick enough to take my £63...but it looks like we all been conned,. Why has no one reported this to a newspaper yet?”

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Posted 5 years ago

“Scam fake dont use garden exspress will take your money deliver nothing no way of contacting them dont answer tickets . will tell everyone about this scam”

Helpful Report

Posted 5 years ago

“Order from 08/04/20. No delivery, money taken. Ticket raised to cancel order and reported to cc company for refund. Reported to trading standards! Avoid!!”

Helpful Report

Posted 5 years ago

“Like all the other 100s of complaints, Failure to supply order from 08/04, ticket raised to cancel order, reported to cc company for refund & trading standards!”

Helpful Report

Posted 5 years ago

“Exactly the same as everyone on here. This company is atrocious I ordered early April - nothing I shall be claiming my money back from the card company avoid gardening express they do not deliver!!!!!”

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Posted 5 years ago

“Quick to take charge credit card on 10 April then nothing - no plants. Have emailed 3 times now to cancel order but they fail to respond. One generic email received saying we haven’t forgotten you but due to corona virus slow delivery etc... ordered plants from a couple of other suppliers and plants arrived within 10 days so it can be done. No contact number - overall terrible customer service avoid at all costs”

Helpful Report

Posted 5 years ago

“Same as everyone ,frustrated as no contact number. I ordered on 10th April, nothing to date , now it is 9th May. Wasted £47.00 .”

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Posted 5 years ago

“Shocking customer service ordered 7th April not heard a thing!! Can’t contact at all, Shame on you you frauds of a company everyone you have fooled should report you and get you closed with whatever business you are claiming to do!!!”

Helpful Report

Posted 5 years ago

“Placed this order 9th april and paid, still no sign of order and not able to contact them. I fear I have lost my money? I don't think they have any intention of fulfilling this order! Never deal with this company!”

Helpful Report

Posted 5 years ago

“Same experience. No communication despite emails, 'tickets', FB and Twitter plea. Nothing, except to block me. Eventually, 5 weeks later my account info altered very slightly. Still 'processing' but now 're-order option. When I clicked that link it showed that 4 of 5 items are 'out of stock'! No refund option. No email communication and Gardening Express have now asked Trustpilot to investigate my review. Please, please be aware that a few are lucky but many appear to have lost their money. I don't know if I will EVER see my money again.”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,803 reviews