Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company really has no idea. Left a negative review. Eventually received an email asking for photos and to return items. No way at my expense. Auromated response to review on Trustpilot apologising for delay in sending plants. I did NOT order plants but fruit tree feed and they didn't send the one advertised. Copies. This morning I received a lengthy email telling me about what they were doing to keep up with order Bla bla bla. assured me I would get my plants. I DID NOT order b-----plants!! Fed up of generic emails. Relegated to spam. Dreadful company. Customers need information before ordering not afterwards.”

Helpful Report

Posted 5 years ago

“Like lots of others, I’ve ordered plants! I’ve heard nothing :/ should be planted in the spring :/! Raised a ticket for them to contact me, email came back saying cannot answer at this time :/ Sorry but I want a refund and there is no way to get through :/ Stay safe everyone!”

Helpful Report

Posted 5 years ago

“Terrible service, been waiting 21 days so far for my order and still no sign, no communication lines open as they have shut them down so can’t even cancel and ask for a refund, never again will I use this garden company”

Helpful Report

Posted 5 years ago

“Still waiting for my purchase l made on the 13 april.sent to emails but no response . Absolutely nothing express about their pathetic service. First and the last time I purchased anything from this company 😈😈😈”

Helpful Report

Posted 5 years ago

“Same as everyone else, ordered £70 worth on 10th April, received a plastic envelope opened which should have had 12 jumbo plants! There were 3! Emailed several times no response and the rest of the order not received. Speak to your credit card companies who will assist with refunds.”

Helpful Report

Posted 5 years ago

“Same as everyone else. I read good reviews about the company, but placed an order on the 14th of April and still haven’t received the goods, but the money was taken out of the account the day after ordering. Would be good to know if anyone has found a resolution!”

Helpful Report

Posted 5 years ago

“I placed my order on 28th March and have still not received it. I was advised delivery would be 10-15 days which I thought was acceptable at this time. I got an email a couple of weeks later to advise my order had been despatched and gave me a tracking code. I've still not received it. There is no way of getting in touch with them. I've emailed twice to see if I can cancel my order but had no reply at all. I appreciate times are hard just now for companies but the customers are in the same boat as well and it is really unfair to allow people to place orders and take their money if they have no intention of fulfilling the order.”

Helpful Report

Posted 5 years ago

“Dreadful company happy to take my money plants never came , said there was a delivery , there’s no phone to ring & All they do is send that generic emails that don’t answer anything now six weeks later no plants no money”

Helpful Report

Posted 5 years ago

“£108 wasted and ordered 02/04 and still not received! Countless emails sent and their so called customer support tickets and same old repetitive automated email received. Ive reported to Trading Standards and hoping my bank will refund. Please avoid this company as they're unscrupulous thieves!”

Helpful Report

Posted 5 years ago

“Same boat as everyone else 45 pound of orders on 8th April, never arrived, emails unanswered, no option on refunds An absolute scam of a company”

Helpful Report

Posted 5 years ago

“These Ripped me clean off...some plants dead some diseased will not answer my refund request...£64 lost...”

Helpful Report

Posted 5 years ago

“Hermes left me a note saying sorry, but that is how he received the box, plants inside dead, have two other orders pending tried every way to contact them, raised ticket . Tia caitly is supposed to be agent looking into it but no reply to my request for a refund on other orders. All you get is automated e mail regardles of what the question is. Sent pictures of note from Hermes, also pictures of dead plants must say these orders were placed early last month. Contacted my bank who are now looking into it for me.”

Helpful Report

Posted 5 years ago

“Placed order on 7th of April and heard or received nothing from them. I have complained twice and not even a standard acknowledgement from them. Avoid them.”

Helpful Report

Posted 5 years ago

“Placed my order on the 7th of April, £150 spent - still nothing arrived. I’ve contacted them twice, still no reply. I would advise people to avoid this company solely due to the lack of communication. If they had the decency to let me know the situation I would be more understanding but it’s infuriating being left in the dark!”

Helpful Report

Posted 5 years ago

“Placed a substantial order during lockdown on 13th April - no update since, no way to contact or cancel - very frustrating especially given that there are other cheaper ways to buy them same products now.”

Helpful Report

Posted 5 years ago

“We’ve used this Company before and been happy with both the product & service. However, we spent £180 on plants back on 11th April (during the lockdown - this seemed a sensible option as the garden centres were all closed) but have had nothing delivered, and can’t get hold of anyone to discuss. Just waiting for the announcement that these guys have gone into administration! Clearly they are a small(ish) concern who have been overwhelmed by the orders placed by people just like me - but the lack of communication is unforgivable! I’d be really angry to hear that they’re still accepting orders - but I bet they are! It’s a shame, but I’d recommend keeping your money in your pocket and avoiding the stress of ordering with these guys!”

Helpful Report

Posted 5 years ago

“Would have given this company “no stars” but unfortunately Trustpilot doesn’t have this option. Nor can it block the obviously company placed ‘invited’ comments. As with everyone else I ordered about £70 worth of plants over a month ago and have had no update. Nor did I get a response from the ticket I raised over two weeks ago. I would recommend that EVERYONE who has had POOR SERVICE from Gardening Express contact their banks to reclaim funds and trading standards for their lack of business model.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“I ordered some salix trees on 16 April and my order still says "processing". I have tried contacting them but no reply other than a standard email saying how busy they are. I cannot cancel the order but have no idea when or if I will receive the trees. The money has been taken. They should not accept orders and take money if they cannot fulfill them! A similar thing happened 2 years ago (long before coronavirus) when my husband ordered a ceonathus shrub and we had to wait for over 4 weeks for it to arrive. We got no reply to our emails then either! I still do not know whether I will receive my salix trees and feel very frustrated!!!!”

Helpful Report

Posted 5 years ago

“I placed an order on 11th April. The money £123 was taken out of my account on 13th April. I have not heard a single word from them since. No emails nothing. I have tried to cancel but it won’t even let me do that. I don’t want the plants anymore I just want my money back and now! I tried to contact them but couldn’t find how to do went down the ticket route only to get an automated reply to say that option was now closed! Anyone know how to contact them ????”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews