Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,803 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,803 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 7th December 2025

Anonymous

Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

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636

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service a complete wast of time, complained with photos of the state some of my Begonias arrived in. Kept getting palmed off about covid 19 which I understood and was prepared to be patient that was 28th June. I asked for an update twice and got same reply back so its obvious covid 19 is not really an excuse now its 20th September and they just have very poor customer service. I will not be buying from them again since they are unable to sort an amicable solution when you receive damaged goods on arrival.”

Gardening Express 1 star review on 20th September 2020

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Posted 5 years ago

“Dreadful packaging and clematis plant that is so tiny I’m not sure it will survive. Will never use this company again”

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Posted 5 years ago

“Plant was not as described, was too small. Contacted them by email on day of delivery, to ask for a replacement. Got a reply saying the matter has been passed to the Horticultural Manager. Over two weeks, and despite several emails, they still have not replied. I don't want a refund, I want them to honour the contract and deliver a plant that is 'as described' and 'fit for purpose'.”

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Posted 5 years ago

“Truly terrible. My plants arrived 1 month late, basically dead and I've been waiting 5 months for a refund. Don’t use!”

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Posted 5 years ago

“Never received order contacted so many times about refund but never receive any replies”

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Posted 5 years ago

“Ordered an acer which shows a bright red healthy plant in a pot and what was delivered bears no resemblance to the photo. Have emailed them but have not had a response. What’s my next step. Has anyone taken action against them”

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Posted 5 years ago

“plants ordered early may never arrived emailed raised tickets since, still waiting for the plants or a refund that i have continually asked for. cannot believe this company is allowed to treat people like this and there is nothing i can do about it .”

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Posted 5 years ago

“Dead tree - a complete rip-off and no customer service whatsoever - should be prosecuted”

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Posted 5 years ago

“Received my final order from Gardening Express and the plants were an absolute disgrace and nothing like the photo they show on their website. Many of the leaves had dropped (due to being over watered), I guess because they 'hope' they survive the cheap deliver company they use as they know it will take at least a week to arrive. I am fed up with trying to get an answer from them and the tickets I have submitted are being deleted, one by one. After each order has been delivered, I've received a request to give them a review on their website. I have no doubt that these reviews are deleted too. My advice to you is don't be suckered by their website showing beautiful pictures of healthy plants. This is NOT what arrives. I will be reporting them to the trading standards.”

Gardening Express 1 star review on 15th September 2020

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Posted 5 years ago

“The most shocking customer services I have ever experienced. Beware of this company. I am out of pocket for a failed delivery that will not accept responsibility for. Avoid at all costs.”

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Posted 5 years ago

“The plants were excellently packaged. Hence 1 star. First order wonderful service wonderful plants. Wrote 5 star review I was so impressed. Not so second delivery. Took three months to deliver partial order, rubbish plants, only after brought in credit card company. Failed to reply with focussed response. Cannot ring!! Absolutely appalling. Got credit card refund in end and some dead and dying plants.”

Helpful Report

Posted 5 years ago

“I placed several orders in August with Gardening Express. One of them was duplicated and I tried contacting them to let them know and to have one of them cancelled but there is no telephone number and no email address. You have to raise a ticket and then wait and wait and wait. After several 'conversations' with several GE employees over a period of 10 days (plenty time to cancel the duplicated order) I was told that the window for cancelling orders was 24 hours and so I received a duplicate order. I now have 16 waterlogged hebes with a fungal spot disease (8 of which I don't need nor have the space for) and 18 Vinca minors (again, 9 I don't have room for). I spent over £500 with this company during August. Some of the plants were healthy, however many were in a disgraceful condition. I currently have 5 complaint tickets in with GE and they are generally being ignored. I was promised a refund for some plants but that was a month ago. One ticket was even closed without giving any reason why. I have included one or two photos to show the condition of these plants so that others won't make the same mistake that I made.”

Gardening Express 1 star review on 10th September 2020

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Posted 5 years ago

“I waited weekend to receive an order and when it arrived I received the wrong tree. This was a very bare tree and no the £60 tree I ordered, it was a different tree altogether. They told me they would send me the correct tree in 2-3 days but they have not sent me the order and this is 3 months on now. I asked for a refund multiple times and still not heard anything.”

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Posted 5 years ago

“Totally useless, dishonest company, need shutting down. AWFUL STAY AWAY don't believe the good reviews. Took 7 weeks to receive order, no communication, plant quality is subpar, received a dead houseleek and my Acer, though it says as pictured, arrived looking sad, sorry for itself, with barely any leaves and the box was wrecked. Totally useless company deserve to be shut down. Very dishonest. they have now deleted my complaints 3 times, after I've been waiting for a response for 3 months! And lied on Facebook with an updated post saying they're responding to tickets within 24hrs. They're just looking for business after bad press. They've also blocked me from Facebook so I cant comment or tell people the truth. They've completely refused to deal with me at all and are just pretending I don't exist.”

Gardening Express 1 star review on 9th September 2020

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Posted 5 years ago

“Snapped a stem off and called it a plant and charged me £7.00”

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Posted 5 years ago

“Still waiting for an order placed 4 months ago when delivery should have been 2-4 weeks. No response when refund requested.”

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Posted 5 years ago

“Never ever buy anything from this company! I ordered plants back in April, which never arrived. I emailed several times requesting to cancel the order. Suddenly some beaten up plants arrive on my doorstep 3 months later. No customer service. No refund. All my raised tickets deleted. I can’t believe they are still in operation.”

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Posted 5 years ago

“They have refused to give me a refund for a dead plant delivered. DO NOT buy from this company - there are much better and more professional companies out there”

Gardening Express 1 star review on 8th September 2020

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Posted 5 years ago

“Would give zero stars if I could. Ordered large Umbrella plant. What arrived was a 6ft high stick with only a few leaves at the top. No resemblance to what was ordered. No customer service. No contact details. Now they have just deleted my support ticket for the complaint. Only way to get refund is a well documented trail to get a dispute for credit card transaction. NEVER USE THIS COMPANY”

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Posted 5 years ago

“Absolutely dreadful. They have had my money for over 3 months and only supplied a partial order. I'm still out of pocket £50+. Customer service is non-existent. I've even written a letter and posted it to the head office. There's no telephone support either. I'm so cross that customers can be treated in this way”

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Posted 5 years ago

Gardening Express is rated 1.2 based on 1,803 reviews