Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

Write Your review

Tell us how Gardening Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The took monies and delivery was over 12 weeks , when the plants arrived they where dead. The company never replied to calls or e mails to sort and of the issues .”

Helpful Report

Posted 4 years ago

“I had cancelled the order within 2 days of purchase. 2 weeks later to my surprise I got sent an email sayI got that my cancelled order has been dispatched. When I raised a ticket again it said that I have to pay money to return. I had cancelled the order and should not have received the plants. I raised it with Gardening express and there is complete silence. The customer service is applauding and they don’t want to know once the order has been placed. I have also received plants with one leaf on them. I would never use them again.”

Helpful Report

Posted 4 years ago

“I returned my plants 2 months ago (order no 600532657) very next day after receiving them so in 2 week slot provided by company and still waiting for my money. I wrote to them many times asking when I can expect refund but the only information I am getting is that they are passing my request to the right person... I feel that "the right person" does not exist in this company as I never herd back and every time my ticket has been closed without any outcome. It is very unfair practise but I feel my fight is lost as it is impossible to contact them.”

Helpful Report

Posted 4 years ago

“It should be -1 not +1. They supplied a damaged banana plant, got me to send a photo and ignored everything there after. Do not waste your time and money on this company”

Helpful Report

Posted 4 years ago

“Delivered half my order (4 plants missing). Had the nerve to suggest I hadn’t counted them properly! Further emails and photos from me... they said they would replace them. 6 weeks later, 4 further emails & I’ve heard nothing! DO NOT USE THIS COMPANY. APPALLING CUSTOMER SERVICE!”

Helpful Report

Posted 4 years ago

“I dont know what to do. I've written and complained to them so many times and noone gets back to me. My plants arrived very late and dead. They won't get back to me...£75 stolen from me...no where to go”

Helpful Report

Posted 4 years ago

“Terrible. Received dead plants and some missing. Emailed with no response expert for your email has been passed on to the right department. Months later did a charge back with the bank as I didn’t know what else to do but funny enough they could get back to the bank quickly. £122 down the drain I can ill afford. Never ever will use again”

Gardening Express 1 star review on 2nd October 2020

Helpful Report

Posted 4 years ago

“Received sambucus black beauty late summer,for the money paid to say it was such a disappointment is an under statement.Arrived bald and has gone down hill since.”

Helpful Report

Posted 4 years ago

“The worst customer service I have ever experienced. They close query tickets without explanation and then ignore any follow ups. I would not recommend using this company.”

Helpful Report

Posted 4 years ago

“My experience is exactly the same as everyone who has written bad reviews. Inordinate delay, dead and damaged plants, no communication or means of contact. Don't touch with a barge pole”

Helpful Report

Posted 4 years ago

“Stay well away from this company, only a few plants turned up, the expensive ones did not, i have raised multi tickets as you cannot contact via phone, all you get is i have passed onto the relevant person, asked for refund but get no answer, glad i dont run my business like this as i would be bankrupt or maybe not as they take your money and send no products - i must be doing something wrong. Absolute thieves do not use !!!”

Helpful Report

Posted 4 years ago

“Chasing refund for dead plant since July. Dreadful customer service using Covid as ongoing excuse for poor service. I am not giving up and will continue to demand a refund.”

Helpful Report

Posted 4 years ago

“Delayed delivery by 8 weeks Dead plants No communication Unable to contact them No customer service at all Rubbish”

Gardening Express 1 star review on 29th September 2020

Helpful Report

Posted 4 years ago

“I was really hoping to write a noce review, but unfortunately can't! Iv tried contacting them to fix the problem, but also can't. iv ordered two orders from them, and although I was happy with some things, im very disappointed with others. I ordered 2x palm trees twice, 2 of them arrived and were the size advertised (1- 1 1/2 metres) but the others came, and are only about 30cm maximum! I also ordered 2x banana plants, and they were meant to be in a 1litre pot, and they came in a much smaller pot, and they again are defetnly not the size advertised, they are meamt to be 30-60cm, but id be surprised if they were 10. and one doesnt look healthy at all. Then the other plant I ordered, again meant to be in a 2 litre pot, and id say it was in a 750ml pot, and is really not good condition, and very small, I actually brought 2 of the same plants from the range last week thats in a much smaller pot, and they are much better size and condition. Very big and full, and actually cheaper. I was hoping to make more orders with them, but id be concerned as to how they would come now, especially after ordering 4 palm trees and them being completely different sizes.”

Helpful Report

Posted 4 years ago

“Dreadful company. Bad quality, no communication whatsoever, I asked 4 times for a refund as a plant arrived damaged. I sent them pictures twice and I am still waiting after 4 months. They closed my ticket without giving any reason. If I could give 0 star, I would. AVOID AT ALL COST!”

Helpful Report

Posted 4 years ago

“They are thieves and should have their trading license taken away no order received and no refund. MY ADVICE DO NOT ORDER FROM THEM if anything goes wrong you can’t contact them. Probably the Director having a good holiday and life on our money.”

Helpful Report

Posted 4 years ago

“5 weeks delivery time, lack of communication on anything, poor produce, one product 40% Shorter than advertised, Duplication, item missing , no reply to complaints . Lovely colour Pictures bear no resemblance to product you get Just avoid this charlatan .”

Helpful Report

Posted 4 years ago

“Ordered plants last year they were wonderful, ordered again this year one of which was wrong plant and much cheaper than one ordered, despite number of contacts they keep closing tickets without reason”

Gardening Express 1 star review on 25th September 2020

Helpful Report

Posted 4 years ago

“I ordered a total of 5 Hydrangea plants and the box arrived damaged. 2 of the plants also suffered damage although one of them didn't look too healthy anyway, without the broken shoots and branches. I sent photos as requested and the only response was to say that holes were deliberately cut in the box corners to help protect the plants! No reference at all to the damaged plants despite further emails. Appalling and discourteous service.”

Helpful Report

Posted 4 years ago

“If you enjoy chasing refunds and being fobbed off by ineffectual customer service staff, you've found the right place. Read the reviews and don't waste your time and money with this company. I'm still chasing delivery or refund......”

Helpful Report

Posted 4 years ago

Gardening Express is rated 1.2 based on 1,790 reviews