“I had an insurance job about a year ago. The liament started to click in various areas so I went back to the Admiral to resolve the issue knowing there was a problem.
At 1st I was sent back to Renew to try and sort the issue out. As they had instructed the company who laid the floor. We went back and fro with them and the company getting nowhere fast.
To cut a long winded story short, the Admiral asked for further details. All the way through Owen from Admiral keep me up to date and explained why things needed to be done as they were before moving forward. Infact his customer service skills keep me calm and assured we werent being just fobbed off.
In the end it was agreed to have the flooring redone and I was to find a company I was happy with. Needless to say I now have a beautiful floor and no clicking.
We had an investigation as to the reason for the clicking and it was very clear from all the faults it was due to bad fitting and prep work along with the underlay. It was stated the flooring had already start to fail at the joints.
I understand why it takes time to sort these matters out. I can't praise Admiral enough for the work they did to resolve this matter.”
“very easy to talk to and also easy to do a multi policy so i now have house buildings and contents insurance and my learner driver insurance with the discounts they were great”
“I contacted Admiral last year for a quote, I was fortunate enough to be put in contact with a lady called Carol who was a joy to talk to, she explained everything very clearly to me, even when I wasn't sure on something Carol would re explain it to me, the whole conversations were never rushed she is a very nice lady.”
“I had excellent service from a lady named Sarah. Got multi car with them and had to add another car and driver and move people around on others. As it was a total if 5 cars. It had taken more than an hour but she explained everything carefully and kept trying to get the price right for me. Could not fault her. Thank you”
“Dealt with an amazing member of staff called Adam. Couldn’t have been anymore helpful even when having to deal with a bad line and family members shouting over one another and changing dates and details. Set us up with multi car and explained it amazingly. Thank you for all your help!”
“I requested contact from the renewal team and was promptly contacted by Admiral representative Tara. She was outstanding. Very professional, polite, tolerant and understanding of my requirements. Tara is an asset to Admiral and I agreed to renew my multi policy partly due to the service provided by Tara.”
“Very helpful with great customer service on their web chats. have been with them for car insurance and they have always kept me informed and if policy needed changed they guided me through the process.”
“Website provided all the information I needed to make an informed decision about house insurance at a reasonable price. I will check their site when it comes to reneing my car insurance”
