“I had a non fault Acccident, no claim was made and admiral staff put in the system that a claim was made
Now my new insurer called and told me that my insurance price is triple because of admiral statements.
I requested to be listened the conversation and to come back with the outcome of the investigation!
No outcome received!
No one called me back!
They do false claims on customers name !
I have repaired my car with my own money !
Same !”
“Recently changed cars to a more expensive model. Simple and easy online system done in 2 minutes. Most companies will fleece you when you change vehicle. This was £19 extra for the 11 months remaining.
Unfortunately there was a delay getting the new car so I had to change back to my old vehicle for 2 days. I rang admiral expecting a heavy admin fee and probably a higher premium. They wavered the admin fees and gave me a small refund. The lady was so helpful.
Excellent.”
“I needed to alter several derails, add my daughters to one policy and start a new one. It proved rather complicated but Nadine was exceptionally polite and unbelievably patient throughout the call. I felt like I must have been the most irritating customer ever, but he only made me feel.like the most important customer ever. I was bowled over by his helpful attitude throughout. Thank you Nadine.”
“They auto renewed my car insurance without authorization but quickly and efficiently dealt with my issue. If you can get car insurance through them at a reasonable price, I would recommend you use them!”
“I had an insurance job about a year ago. The liament started to click in various areas so I went back to the Admiral to resolve the issue knowing there was a problem.
At 1st I was sent back to Renew to try and sort the issue out. As they had instructed the company who laid the floor. We went back and fro with them and the company getting nowhere fast.
To cut a long winded story short, the Admiral asked for further details. All the way through Owen from Admiral keep me up to date and explained why things needed to be done as they were before moving forward. Infact his customer service skills keep me calm and assured we werent being just fobbed off.
In the end it was agreed to have the flooring redone and I was to find a company I was happy with. Needless to say I now have a beautiful floor and no clicking.
We had an investigation as to the reason for the clicking and it was very clear from all the faults it was due to bad fitting and prep work along with the underlay. It was stated the flooring had already start to fail at the joints.
I understand why it takes time to sort these matters out. I can't praise Admiral enough for the work they did to resolve this matter.”
“very easy to talk to and also easy to do a multi policy so i now have house buildings and contents insurance and my learner driver insurance with the discounts they were great”
“I contacted Admiral last year for a quote, I was fortunate enough to be put in contact with a lady called Carol who was a joy to talk to, she explained everything very clearly to me, even when I wasn't sure on something Carol would re explain it to me, the whole conversations were never rushed she is a very nice lady.”
“I had excellent service from a lady named Sarah. Got multi car with them and had to add another car and driver and move people around on others. As it was a total if 5 cars. It had taken more than an hour but she explained everything carefully and kept trying to get the price right for me. Could not fault her. Thank you”
“Dealt with an amazing member of staff called Adam. Couldn’t have been anymore helpful even when having to deal with a bad line and family members shouting over one another and changing dates and details. Set us up with multi car and explained it amazingly. Thank you for all your help!”
