“They were reasonably priced for my first and second years of driving. However, for my third year of driving my renewal quote went up from the year before, even though I've never had any claims. I asked them why it went up and they didn't really have an answer for me. I also found many quotes with other companies for less, with one quote being £300 less. I asked if they could match it so I could stay with them but they only budged by £100. Obviously, I didn't stay with them. Loyalty means nothing to them... they just want your money.”
“Overall fine, but every year - and this happens to everybody I have spoken with - the premiums increase, no matter what the circumstance of the person. After calling, you always get a reduction. This should happen anyway - so how many people do not receive a discount by not calling?”
“Problems at beginning re payments , customer service was terrible ,not very helpful , come to renew as existing customer price gone up instead of down , but can get it cheaper if I was new customer ? How about cheaper insurance for those who don’t claim and are responsible /carful drivers ,”
“Clearly cancelled the policy charged me £25 for the privilege doubled it £50 when I refused to pay now chasing me relentlessly for the money but phone text and email”
“Had to pay extra z £60 because I had a speeding fine 5 years. My license is clear I've checked it but they said it's still on there .. I told them I will go with someone else next year and they where not bothered”
“Wasn’t impressed that the fact I work in the motor trade I am unable to drive other people’s cars i.e friends cars that are full comp covered. I understand that certain insurance companies have different criteria but it should have stated this when I put my profession. I would of looked for a different provider if I had known”
“I am not all that happy as I found the process very hard with so many questions bothering an was unable to complete the process on the website but had to ring them”
“i was insuring my L200 Pickup and it took me quit some time to convince the chap on the phone that it was NOT for commercial use but pleasure only ...to the point were i was going to look else were not very satisfactory .”
“They miscalculated my renewal when i noticed an error they had made i called to corrent it to betold thanks that will be another £160. Do not recommend”
“Awful customer service, I phoned up to enquirer about my policy and was told I did not have insurance with them. Which was a very stressful experience as this was 6 months into the policy. I then had to contact them again when I finally got on the phone to someone who could understand my concern and was able to respond appropriately in no time at all.”
