Login
Start Free Trial Are you a business?? Click Here

Admiral Reviews

2.6 Rating 1,672 Reviews
39 %
of reviewers recommend Admiral
Company Reviews Questions Metrics
2.6
Based on 1,672 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Read Admiral Reviews
Visit Website

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Michael
Verified Buyer
“I hate Admiral and their useless algorhthmic approach to insuring drivers.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“poor customer service when phoned.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Jill
Verified Buyer
“I was already insured with Admiral and when my Son's policy was due for renewal I called as we were looking at a multi car policy. When obtaining the quote my car was basically treat as a new business quote. I was a little concerned as I requested a detailed quote showing what cover I was going to have re driving other cars, protected bonus had been left off. These were all included in my original policy and I need to know that it was going to be on a 'like for like' basis. I was told that it was not possible to e-mail the quote details so I could check. I am still not sure if I have a 'driving other cars extension' My Son has been in contact since regarding his car and was advised that the payment for both of our cars is to come from his bank account. This was not made clear at the time of the quote/inception of the policy.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Anonymous
Verified Buyer
“not given clear information on how the second car policy would work”
Helpful Report
(Car Insurance) - Posted 8 years ago
Ayub
Verified Buyer
“You get three prices and they look for the dearest. We were not involved in an accident but I had my policy frozen I tried to cancel and they wouldn't let me. I'm still waiting November 2015 it's now JUNE 2016. Will not inside with these guys again.”
Helpful Report
(Car Insurance) - Posted 8 years ago
Frederick
Verified Buyer
“When I replaced my car, which had been insured with Admiral for about 5 months, I called them to provide a quote for my new car. Having provided details of car (make, model cost etc.) I was asked what 'extras' the car had, I asked if she really meant to say 'extras' and not modifications she replied extras; I asked if she needed to know if I had leather rather than cloth seats and to my amazement she said yes. I pointed out that I had just spent a small fortune on this new BMW and the list of 'extras' ran to two pages did she really need me to list everything surely the purchase price was the important factor. I was told she would need a full list otherwise she could not provide a quote, I asked why I wasn't asked for a list of optional extras when I insured the previous car........no response. I told the operative I really couldn't be asked to provide the list she asked for and that I would cancel my insurance with Admiral, it cost me £50.00 to cancel and after writing numerous e-mails to various 'customer service' departments I never received a reply or acknowledgement. In my opinion Admiral are cheats and positively the worst insurance company I have ever had dealings with, not only would I not recommend them but I will make every effort to discourage others from using them.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Any time i ring for help or guidance they are rude, unknowledgeable and ignorant”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Went with Admiral as they provided Best value price for a multi car policy. I”
Helpful Report
(Car Insurance) - Posted 9 years ago
David
Verified Buyer
“Not a company who retains loyal customers ie charge far more (double) for 2nd year renewal.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Someone crashed into me 4 months ago. My car is still in the garage, after terrible management of the case by Admiral. They said they were happy the garage had ordered everything on time and correctly, and I personally found out they hadn't with copies of invoices etc. Admiral don't seem interested in resolving my claim, despite me being without a car I'm paying for over 4 months, only in protecting the garage they use. I will not be renewing my insurance with Admiral.”
Helpful Report
(Car Insurance) - Posted 9 years ago
James
Verified Buyer
“This company in my opinion are useless!!!! Although they had Evidence of my no claims bonus on their records, as I told them at the inception of this policy(that they agreed) they still charged me £30 as I had not provided proof of ncb. Also their multi car policy is not that cheap either compared to individually insuring.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Jose
Verified Buyer
“someone went into the back of my van, the claim still not settled since march. keep asking me to provide more and more evidence, 35 phone calls so far by far the worst ordeal i have ever faced”
Helpful Report
(Van Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Usually a 1st class service”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“????”
Helpful Report
(Home Insurance) - Posted 9 years ago
David
Verified Buyer
“I do not like the fact that I have to pay for a premium line costs when I want to phone them. On principle that I think this is entirely WRONG to charge their clients these rates. I will not be using them again when my insurance expires. If I have got this wrong and you telephone them for free then I apologise but then they have still failed in that I do not know about it. If I am correct then hang your heads in shame Customer Service what customer device?”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“too much waiting time on telephone”
Helpful Report
(Home Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“1) Having completed the GoCompare "proposal form" acurately and truthfully, I was not happy at the point of purchasing the policy from Admiral to see the additional clause about driver awareness courses in lieu of penalty points for a minor speeding offence. If you or any named driver (i.e. my wife) has been on a driving awareness course, this is treated as a conviction and an additional payment is required. This required a premium rate phone call to Admiral and an additional £25 payment in our case to resolve. 2) Admiral accept correspondence via email, but sending an email seems to result in a request for you to call them on their premium rate phone number. If I had not been trying to insure the car for the first time with a new learner as named driver, I would not have purchased the policy.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Stephen
Verified Buyer
“I went with Admiral on the basis of a low quote and an apparently good level of cover. From the outset, they seemed to be at pains to tell me about all the things that were excluded and what might invalidate my cover. When I told them (with as much notice as I could) I was having a (relatively small) extension built, they immediately suspended my cover and didn't want to know any of the details. I had to then very quickly find another provider or risk being uninsured. Throughout my (short) time with Admiral I felt as though all the effort and risk was on my part, and none on theirs. I wouldn't go with them again or recommend them to anybody else.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“The person that I spoke to initially after that crash was very helpful and sympathetic. However contact after that was not so clear and I did not hear from Admiral for long periods of time, the process took months and was very stressful. I did not feel that I was kept informed.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Joanne
Verified Buyer
“After having house insurance for 16 years and never having to make a claim I recently experienced a problem with a leaking shower tray. I thought I would call Admiral to see if my policy covered this. This is where the problem starts. I called the helpline to find out if I was covered and my question could not be answered. I needed to be put through to the claims department. A few days later I had not received a reply. I called again. When I finally got a call, after a few minutes I was told that I was not covered. However, the result of this phone call means that it is now logged on my records as a "withdrawn claim" and will affect future policies I take out. I find this extremely disappointing, poor service and very frustrating. I have since spoken to Admiral about this with absolutely no redress and I have asked for them to provide me with details of the Financial Conduct Authority to make a complaint. After 2 emails I still await a response....... Customer service beyond poor.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Admiral is rated 2.6 based on 1,672 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request