“after having to wait on the phone for over 20 minutes, i had to repeat the same information 4 times, despite me already inputting the details on-line??? whats the point of a on-liner contact when you have to call anyway!!!!!! terrible customer service, very poorly lead, the website states you can do all this on-line.....thats a lie!!! you end up having to call!!!”
“I was already insured with Admiral and when my Son's policy was due for renewal I called as we were looking at a multi car policy.
When obtaining the quote my car was basically treat as a new business quote. I was a little concerned as I requested a detailed quote showing what cover I was going to have re driving other cars, protected bonus had been left off. These were all included in my original policy and I need to know that it was going to be on a 'like for like' basis. I was told that it was not possible to e-mail the quote details so I could check. I am still not sure if I have a 'driving other cars extension'
My Son has been in contact since regarding his car and was advised that the payment for both of our cars is to come from his bank account. This was not made clear at the time of the quote/inception of the policy.”
“You get three prices and they look for the dearest.
We were not involved in an accident but I had my policy frozen I tried to cancel and they wouldn't let me. I'm still waiting November 2015 it's now JUNE 2016.
Will not inside with these guys again.”
“When I replaced my car, which had been insured with Admiral for about 5 months, I called them to provide a quote for my new car. Having provided details of car (make, model cost etc.) I was asked what 'extras' the car had, I asked if she really meant to say 'extras' and not modifications she replied extras; I asked if she needed to know if I had leather rather than cloth seats and to my amazement she said yes. I pointed out that I had just spent a small fortune on this new BMW and the list of 'extras' ran to two pages did she really need me to list everything surely the purchase price was the important factor. I was told she would need a full list otherwise she could not provide a quote, I asked why I wasn't asked for a list of optional extras when I insured the previous car........no response. I told the operative I really couldn't be asked to provide the list she asked for and that I would cancel my insurance with Admiral, it cost me £50.00 to cancel and after writing numerous e-mails to various 'customer service' departments I never received a reply or acknowledgement. In my opinion Admiral are cheats and positively the worst insurance company I have ever had dealings with, not only would I not recommend them but I will make every effort to discourage others from using them.”
“Someone crashed into me 4 months ago. My car is still in the garage, after terrible management of the case by Admiral. They said they were happy the garage had ordered everything on time and correctly, and I personally found out they hadn't with copies of invoices etc.
Admiral don't seem interested in resolving my claim, despite me being without a car I'm paying for over 4 months, only in protecting the garage they use. I will not be renewing my insurance with Admiral.”
“This company in my opinion are useless!!!!
Although they had Evidence of my no claims bonus on their records, as I told them at the inception of this policy(that they agreed) they still charged me £30 as I had not provided proof of ncb. Also their multi car policy is not that cheap either compared to individually insuring.”
“someone went into the back of my van, the claim still not settled since march. keep asking me to provide more and more evidence, 35 phone calls so far by far the worst ordeal i have ever faced”
“I do not like the fact that I have to pay for a premium line costs when I want to phone them. On principle that I think this is entirely WRONG to charge their clients these rates. I will not be using them again when my insurance expires. If I have got this wrong and you telephone them for free then I apologise but then they have still failed in that I do not know about it. If I am correct then hang your heads in shame Customer Service what customer device?”
“1) Having completed the GoCompare "proposal form" acurately and truthfully, I was not happy at the point of purchasing the policy from Admiral to see the additional clause about driver awareness courses in lieu of penalty points for a minor speeding offence. If you or any named driver (i.e. my wife) has been on a driving awareness course, this is treated as a conviction and an additional payment is required. This required a premium rate phone call to Admiral and an additional £25 payment in our case to resolve.
2) Admiral accept correspondence via email, but sending an email seems to result in a request for you to call them on their premium rate phone number.
If I had not been trying to insure the car for the first time with a new learner as named driver, I would not have purchased the policy.”
“I went with Admiral on the basis of a low quote and an apparently good level of cover. From the outset, they seemed to be at pains to tell me about all the things that were excluded and what might invalidate my cover. When I told them (with as much notice as I could) I was having a (relatively small) extension built, they immediately suspended my cover and didn't want to know any of the details. I had to then very quickly find another provider or risk being uninsured.
Throughout my (short) time with Admiral I felt as though all the effort and risk was on my part, and none on theirs. I wouldn't go with them again or recommend them to anybody else.”
